AT&T

Conveniently located on the bustling «Fulton Mall» strip of Downtown Brooklyn with knowledgeable staff.
I appreciate the fact that AT&T stands behind their products with a one year warranty. I purchased a USB charging cable for my iPhone a few months back. When it finally wore out and refused to work I stopped in and was able to switch it out for a brand new one due to the one year warranty. The experience was hassle free and even without a paper receipt on my end, the associate was able to look up my account information and find the attached purchases. In and out in less than 5 minutes.
5 stars for the hassle free, no questions asked experience.

I had a great experience at this location yesterday. I was headed to a store further away to purchase a new phone. This location was much closer. I went in and was quickly approached and asked if I needed help. I had already decided on a new phone but it was out of stock. I was given another option which was in stock and I decided to go with that option. I spent all of 35 – 40 minutes in the store. The service was professional and all of my questions were answered. I wouldn’t hesitate to go back in the future for another upgrade.

The worst experience. Got email confirmation that phone was ready for pickup, travelled to store, waited in store for 30 minutes only to be told that the phone wasn’t there and there’s nothing they can do. Awful store, poor management. No one on the floor besides the security guard. Who works here? The employees all were in the break room seemingly just hanging out. Really really bad.
So bizarre, stay away at all costs! Trust me. Surprised this place is still in business. ATT needs to look into this, really awful for your brand.

These guys are apparently too lazy to answer a phone… called several times on separate days with no answer. That’s fine; lost my business… went to a different store that answered my call. Great job Att!

Terrible store. I ordered something to pick up there and they told me that it was sold in between the time that I ordered it and I picked it up. Mind you, I got the receipt and was billed for it. The assistant, Brittney, could care less.

Service in-​store was good, but they are unreachable by phone. 15 attempts today — all ending with an «all reps are currently helping other customers» message.

Cannot believe I’m writing a positive review for a cell phone store, but these guys are truly amazing. My iPhone was dying and no one, including Apple could give me an answer. The quality staff at this location (Jerome, Juan, Sharon — forgive me if I got some of the names wrong) diagnosed my problem in a matter of minutes and got me on a new/​upgraded phone in less than an hour. They were kind, patient and a lot of fun. These are not words I normally associate with a cell phone retail location. Clearly, there’s been some management training here and it’s worked. Keep up the good work and thanks again for being #awesome!

We went into here to add someone to our family plan. I’m really impatient with these type of things (not how I want to spending my spare time). The guy Jorge who was taking care of us did an excellent job by filling the waiting time with interesting insight into the world of phones and providers, and the time flew by!

Customer service was good, however when I went into purchase the new iPhone 6 I gave in my iPhone 5 and received a iPad mini… I was not told I would be on a separate 2 yr plan for the iPad alone. I do not appreciate the tactics/​misguidance used by the representative!

My iphone was stolen and yes I understand this is no one’s fault but my own. I spoke with a live rep from
and was set up to have an appointment at the Fulton store to help offer me a better deal on replacing the phone. «Breeze» acted as if I were interrupting when I walked up to her inquiring customer service. (When I first walked into the store she glanced at me, I smiled, and she looked back at her ipad in attempts to ignore me. All other reps were busy with customer and I did, as I mentioned earlier have an appointment.) Everything Breeze did was with a sigh. And everything the online rep told me was apparently untrue. I was NOT eligible for an upgrade UNTIL I kept questioning her and would not leave the store. Finally there was some other upgrade available. $ 450 for the lowest of the low. I asked how much it would be to terminate my contract and she replied $ 260. I said thank you and smiled. She said nothing to prevent me from walking out. Her badge said «MANAGER». Great employees ATT.

Very happy with the customer service by Kerly — but good lord the wait was long! Went in on a Sunday and a number of representatives had called out sick… or maybe just called out cause it WAS a Sunday… In any case, very happy with Kerly and everyone on staff — that showed up that day.

Seriously if I had a chance I quid have given negative stars! WORST company ever! No uniformity in info given by cust care, incorrect and false information, overcharging, misleading customers and duping them! one manager had the audacity of reversing a credit issued to me «just to teach me a lesson» for canceling their service within 14days!! i could hear a tone of racial discrimination!! i wish I could sue these guys and their horrible horrendous customer care !

The best AT&T store in the entire state! The customer service reps go above and beyond the call of duty. Thank you for your professionalism, patience and attention to the major and minor details. I agree with DER don’t believe the negative hype. This store radiates the positive vibes.

Excellent costumer service provided by my rep Joel!!! Efficient, attentive and courteous! Being that it was Black Friday I expected it to be a super hectic scene. This was definitely not the case when I arrived at the Fulton store. I was warmly greeted at the door and attended to immediately. Within 3 minutes of signing in I was paired up with a nice young man by he name of Joel. He was extremely knowledgeable and patient. I had a top rate experience and every employee made me feel like a V.I.P.
Don’t pay attention to the previous negative reviews. Experience the professionalism for yourself!

My wife bought what she thought was an Ipad Air 64gb at this store one week ago. It turned out she was actually sold a 4^th generation Ipad. We realized it was the wrong ipad when none of the screen protectors or cases fit it properly. It also wasn’t particularly light.
We pointed out the mistake today and the store sent someone to Manhattan to pick up the Ipad Air and exchange it. They couldn’t do it before the store closed so we finally decided to take the wrong ipad and return to exchange it on Monday.
When I brought up the question of how this could happen, I was told that the sellers just open the box and make sure there is no crack on the unit and sell it. Nobody checks any model number because that would just be too much additional effort. I was actually told that the sellers are dealing with too many people at once and may have their mind on other things.
So you basically fork over $ 800+ and just get handed a box that says Ipad on it? How does that happen? My wife wouldn’t have even noticed if I hadn’t popped the model number into google. All iPads look pretty similar!
It was nice that everyone at the store seemed very concerned and tried to rectify the problem. We were even told we would get a $ 100 credit (we’ll see). But what happened is really beyond such reparation. The whole situation left me wondering if there were others who were sold a 4^th generation iPad as an Ipad Air. No amount of store credit could prevent me from warning my fellow consumers. When you hand over any amount of money at this store, check your model number!
Or ask for an Ipad 1 and maybe someone will accidentally sell you an Ipad Air (why does that never happen?)

This is easily the best AT&T store I’ve ever been to. Well granted I’ve not lived in USA that long but I have been an AT&T customer for almost a year and I reckon I’ve been to nearly a dozen stores for various reasons. Yes, I need to wait up to half an hour at times because I was there during busy hours but the staffs are funny, friendly and understanding, which I think is quite a rarity. Keep up the good work people!

Muhammad: «Are you interested in insurance?»
Me: «Probably not, how much does it cost?»
Muhammad: «$ 10.»
Me: «A day?» (knowing at&t and apple decently well)
Muhammad: «A month.»
Me: «What does it cover?»
Muhammad: «Everything. Lost, stolen, broken.»
Me: «Robbed, dropped in the toilet, thrown against the window right there?»
Muhammad: «You can even make soup with it.»
Sold.

Complete trash… find another location!

Horrible service, i can’t say anything good about this place. If i could give this place a 0 I would. First off when I bought my first IPhone back in 07. The girl that rung me up put down the wrong social so i had to put a 300 down deposit. The service was horrible and so don’t even waste your time with this hole in the wall ATT store

Need a new phone. I am toughing it out until the next iPhone comes out in like – 2012, but I also have the option to upgrade one of the lines. What phone is a good/​reliable phone to have?
And why is texting so expensive with AT&T?