Astoria Federal Savings & Loan Assn

Disappointed… I had gold checking and was charged for a bank check, twice. It wasn’t until I went to the Manhattan location, I found out that I was supposed to have free checking. Not to mention a few years ago I was given a counterfeit $ 100 bill. No apologies, just a denial and paperwork to claim on my taxes.
So the latest blow, my checking debit card was comprised, I tried to get the exact times and where for how much and the operator acted irritated. That’s when I realized this bank was not Chase, since this happened on Friday and while I’ve received the paperwork to launch an investigation but no new card. The same operator told me I might get credited back the money after the findings of the investigation.
A similar situation happened with Chase, the operator was patient enough to break everything down. Not to not mention I received a new card in the same day, No paperwork because nothing was taken out of the account, it was frozen from the first two suspicious transaction and I was alerted asap.
Smh. I’ve been banking with this location since 1994 when it was Greater Bank.