Animal Care Centers of NYC

Two years ago I had to bring my very sick 12 year old cat here to be put down. The receptionists and one of the vet techs berated me for being poor and having a pet. When I stared to cry in the waiting room full of people, the vet tech just rolled her eyes at me.

Adopt from here ! This is a city shelter and these poor animals get put down bc they need to make room ! Adopt from here! got my dog no issues !

We adopted a kitten from their truck, 2 mo little poor baby girl a few weeks ago. When signing off the adoption paperwork, they ensured me that she was very healthy, no ear mites/​infection, dewormed and current on her vaccinations. Since we have a 2 yo dog at home, I specifically asked the worker if there could be anything potentially passed on from her to dogs or humans, and SHE ENSURED me there would NOT be anything. A couple of days later, we took her to our vet and she was tested positive for roundworms. Roundworms can be passed on not only to dogs but also to humans. It turned out to be she was NEVER dewormed. She had to be dewormed twice, and so did my dog! We had to sanitize everything, change litters every 2 days and watch the two of them all them time. It also turned out that she had had an ear infection and a fever possibly caused by the ear infection. We called the shelter and questioned them about all these conditions, and they gave us round about answer and never explained why they lied on her deworming and other health issues. We just took her back for a follow up check up, and our vet found that she also had feline herpes and she has to be put on medication again for a couple of weeks. We called them back to follow up. When asked, their staff started off saying all animals up for adoption should be thoroughly checked and healthy and it is required by the law. When questioned on all her conditions, she was scared and said her supervisor had to call us back. We have not received anything from «her supervisor».
We spent about $ 1000 on her and all of treatment was considered to be pre-​existing conditions and therefore not covered by the insurance.
This shelter is very irresponsible and not taking care of their animals. I can’t help wondering if they really provided care to my kitten and what their vet did to her. I can’t image what if the family adopted her could not afford all these treatment and abandoned her again and what if there was a little kid or pregnant woman in the family who might have been exposed to worms. What this shelter did definitely affected how we view adoption and our confidence and trust in these agencies.

After adopting my pet, going home feeling pretty great about my experience I quickly found out he had a parasite that humans can also have. Instead of reimbursing me for the $ 700 vet fee or at least helping in the slightest it was «not something they wanted to do»
THANKS ACC!

There aren’t enough words to say what an awful and ignorant shelter this is. AVOID AVOID AVOID this shelter at all costs if u care abt ur money and ur emotions. The employees including the supervisors are selfish and ignorant pigs. They aren’t there to find good homes and make sure that their pets stay at their homes. They are there just to collect a paycheck and go home. Sad how many animals are neglected because of them.
We adopted a young cat from this shelter. They brought him home to me the night that he got fixed. He immediately had upper respiratory infection and he was having issues with his watery/​green gooey eyes. How could u perform surgery on an animal that is sick?
The next night, we immediately brought him back to the shelter. Instead of taking him in and having him examined, they made us go to their er vet (blue pearl). They hospitalized him for 2 days. They brought him back to me with anti biotics and eye cream (which didn’t work). We saw that he wasn’t improving over the next 2 days so we brought him back to blue pearl. The vet told us that his condition is chronic and it can come and go. She said that when it comes, he won’t eat for a bit. I took her advice and I monitored him for a month. After a month, he continues not to eat, drink, has eye problems, and has issues using the bathroom. I contacted the supervisors at the ACC and asked them to cover the testing at the vet. They blamed me and told me that because I signed the adoption agreement, I am responsible for all his medical bills and they won’t pay for anything. I would be liable to pay for his bills if issues happened much later in time, however, THEY GAVE ME A SICK ANIMAL. They also admitted that they are poorly funded and their vets don’t examine the animals in full. They told me that if I can’t take care of him, I should bring back my best friend and they will find another adopter. Who in their right mind will want to adopt an animal and pay hundreds for his vet bills?! They made me feel as if I’m being cheap and I don’t want to take care of him. NO, IT’S BECAUSE THESE SELFISH EMPLOYEES WHO DON’T CARE ABOUT ANIMALS DON’T CARE ENOUGH TO EITHER GIVE ME A HEALTHY ANIMAL OR BE RESPONSIBLE FOR HIS VET BILLS. They also told me that they did me a «favor» by paying for his ER vet bills and keeping him for 2 days. No, they didn’t do me a favor. That’s THEIR responsibility to make sure that they let their adopters know about all issues that an animal has before adoption AND to pay for the vet bills NOT MINE if they gave me a sick animal and didn’t tell me about ALL his medical issues. If it happens that post adoption the cat continues to have undiagnosed issues, Last thing I want to do is bring him to a vet, shell out hundreds of $ (tests aren’t cheap) for a vet to tell me that there isn’t anything they can do for me. Once again, it’s one situation when u adopt an animal and he comes with diagnosed issues because these selfish pigs didn’t care enough to give him a full examination and observation and another situation if i received a healthy animal and issues popped up much later in time. I’m at a risk of losing my best friend because of these monsters. How devastating!

Years ago I brought a stray cat to this shelter, which I eventually adopted after making sure she wasn’t a lost pet. The shelter staff acts just like any overwhelmed agency— incorrectly filing paperwork, giving out the wrong information, etc. Was it frustrating? Yes. Is it a pleasant place to go to? No. Everyone should know that if they drop off animals at this shelter, they are likely not coming out alive. Can they be completely blamed? No.
As I sat there day after day the most troubling thing was the stream of humans coming in to give up their pets for various excuses. They were all irresponsible humans. Unwilling to take the time to find someone to adopt their pets. The humans of this city are the cause of the problems that ACC is facing.
1)If you live in a house and have a backyard/​extra space and you see a stray cat, you should do your part and find a way to get that cat TNRd. Even if it is inconvenient for you. Yes, even if it is hard. Only if everyone does their part can we solve the issue of unwanted animals constantly being slaughtered in our cities.
2) if you have a pet, NEUTER it!!!
3) if you have a cat, make it an indoor cat only. By letting your cat roam outdoors you are confusing the general public about whether it is okay for cats to wander around in urban areas. Urban areas are dangerous for loose cats and dogs. You are being irresponsible by letting them out. You are desensitizing people to the problem of stray cats. Do your part!
4) If you don’t want your pet anymore, REHOME it. Don’t abandon it like a used piece of clothing.

They just loved killing pets in this shelter!
Brought seagull with broken wing and week after I found that that they put him down because he had open fracture!
Plus I applied for volunteering and have been refused because I teared up during interview when they asked me about putting their pets down.

I would like to first say that I created a Unilocal account so that I could give a review for this shelter because the staff there genuinely cares about the well-​being of the animals.
My story:
I have been wanting a dog for a long time but since I have roommates, I compromised and chose to get a cat. I walked into AC&C with little hopes of walking out with a pet due to a horrible experience trying to adopt in the past. The staff was so friendly and accommodating. I couldn’t have asked for a better interaction.
I browsed all of the sad faces of dogs and cats. A staff member named Rich provided me with a lot of knowledge on cats and even showed me photos of his own. Only one of the cats actually responded to me, and needless to say, she chose me. Another staff member named Sarah (also the name of the cat I chose) guided me through the process on care since I have not owned a cat before. Sarah provided me with her email and phone number in case I had any questions. She and her colleague, whose name I regrettably didn’t catch, were truly wonderful. I would definitely suggest stopping by and giving adoption a try!
P.S.
An added bonus is that there is a veterinarian on site who provides all necessary shots as well as neuter/​spay. AC&C also provides you with a list of veterinary affiliates that allow you to drop in for a vet visit free of charge within ten days of bringing your pet home.

This is a warning: DO NOT GET A PET HERE UNLESS YOU PLAN TO GO BROKE AND HAVE A BROKEN HEART. We went here to get a dog. Found a really cute dog and we were told it had a bladder infection but they would give us antibiotics that would take care of it.
Fast forward three days and we go to the vet. The dog has two growths near it’s back leg, two kidney stones and kennel cough. The surgery for the kidney stones would be close to three thousand dollars. We called them back and THEN we were told they don’t do full medical exams prior to adoption!!! Excuse me??? This place should be shut down as the pain they cause both to animals and the adoption parents is ridiculous.
Please tell everyone you know DO NOT DONATE MONEY TO THIS ORGANIZATION and the city of New York should do something about how it is run.

Cat with earmites
Adopters beware!
We adopted a brown and white tabby cat, about 1 year and 2 months old.
The center told us that the cat was healthy. She just needed to be spayed and one vaccine shot. When we took her to our local vet, the vet discovered live earmites and eggs. Our cat is extremely under weight too.
Please have the vet give you a signed statement stating that your pet is healthy and with no earmites.
Now we have to administer meds for 3 weeks and keep vacuuming our furniture and rug.

Only reason this place gets a star from me is because they carry the cutest cats ever. I went in looking for my cat that went missing, not only were they not organized with the cats but they were «not sure» about a lot of my questions. They didnt seem educated on the animals that came in or went out. «I’m not sure» is their answer for everything.
There was this cat I fell in love with that I wanted to adopt. I cried when I held him, because I just recently lost my cat that looked just like him. I knew that I needed him. Jamie, the lady at the front desk of the adoption room, had me go back and forth for 3 days, with hours of driving and lots of traffic just to give the cat I wanted away to someone else when it came time to finalize and pay!!! They were so unprofessional and careless. I would never, ever go back or recommend this ACC location to anyone.

I have always wanted a dog since I was a little girl but unfortunately the opportunity never presented itself until very recently. So my best friend and I decided to visit the shelter to adopt a dog in need. Our experience at the Manhattan ACC was not a great one (I have posted the review) but when we visited the Brooklyn ACC, I was able to adopt my adorable and wonderful pal Sirius Black, a cockapoo. The counselor, Sarah, was so sweet and amazing and the difference between the two places were like night and day. I’m realizing that the city USED to be the place to go for professionalism but I’m having more fun in Brooklyn a lot more these days.

I came here looking for my lost cat that i still, ubfortunatly still havent found. The staff here is extremely nice and informative and they gave me different iptions on finidng my cat. all the cats here are in small cages and alot of then are crying but then again why wouldnt they. I wish more people would adopt older cats tonsave them from being put down.

When my adopted cat ran out and was missing for 2 months, ACC called me immediatel after they found him. They cared for him and gave him shots for his safety. Thanks to the chip, they were able to reunite my cat to his loving home.
I was so pleased with the staff and the way everything was handle, I adopted a 2^nd cat. Today they’re both inseparable. All I can say is THANK YOU, BROOKLYN ACC!

Got my kitty from here. I’m so happy I made the decision to adopt him. He is an angel. He kills any bugs he sees and shows me love and loves cuddling.

I came here on a Saturday after seeing the precious face of a Snowshoe Siamese cat on the website that I could not get out of my mind since I saw him. I did not need another cat but decided I would go see him. I took a car service out, it cost about $ 15 from the Kensington/​Park Slope area. I asked the staff for him by the name on the website, he was still there. I had to wait quite a long time, probably half an hour, but I came at the peak time, weekend afternoon. Finally they brought me into a fairly crowded room to meet him. I’ll admit I did not look at any other cats because I knew they were doomed. The lady who showed me the cat was very nice. After a few minutes I could tell he was a sweetie and said I would take him. I filled out a short form. They brought him to me about 15 mins later. You get a lot for the price. There was a special that day and I think I paid about $ 20 for a cat who was neutered with all of his shots and microchipped, plus one month’s free insurance and a free vet visit (they actually had a vet near me who was participating). The cat was gorgeous, big blue eyes, wonderful markings. And that day was his last day. In fact, I adopted him at 5 pm, so he would have been put down within the next few hours they told me. For anyone scared of going, there is a separate adoption area, so you don’t need to see/​hear the people dropping off their animals. I stayed away for a long time because I knew I would not be able to stomach seeing that and hearing their stories. Yes, you can see them if you look through a door, but it’s not right in your face. The adoption area is clean and quiet and there’s a room where you can get to know your cat if you like. In other words, you DON’T have to see all of the animals who you know will die if you don’t want to. You can come in and view just the animals who have been selected for adoption. Yes, it’s a bit out of the way, but because the adoption price was so cheap I still saved money even w the car service. Please SAVE a life!

I had a great experience at this shelter.
I had been looking online at the available dogs for adoption for weeks and I had a few in mind that I wanted to meet. When I arrived, I told one of the lovely ladies at the front desk that I was interested in adopting a dog. She told me I could just head back to the dog room and take a look. I was surprised that you could just walk in by yourself without a staff member with you. To be honest, it’s a little intimidating walking by all the cages, when one starts barking they all start barking. However, I fell in love with one sweet pit bull puppy named Bora (now Suge).
I told the woman at the front desk, Dara (who is amazing and so sweet and smart btw) that I was interested in hearing more about him. She gave me his full background and behavioral test results. I filled out an application, which was quick and easy and I was on my way to having some one on one time with my new dog. Of course I absolutely loved him and I decided to go through with the adoption.
Like most of the dogs there, he had to get neutered so I was able to pick him up the next day.
I have been so incredibly happy with the new addition. I can’t thank the Brooklyn ACC enough. Yes, the location is a little out of the way but the staff is professional and friendly and the pets are so loving and in need of a good home. If you’re thinking about adopting, please do it! You’ll be saving a life!

I brought in some stray kittens recently and I found the staff to be friendly and competent. The reality is there is no way to keep every animal alive and there is a chance that some will have to be put down just due to too much supply and not enough demand. Bottom line is get your cat or dog neutered or spayed and be responsible for your pet! And if you bring it to a shelter chances are it will be put down and you are to blame for the death of your pet.

Kind and friendly people at this business. They’re attentive to their animals and they will answer any question you may have. Very patient people in this place. Will definitely recommend this place to family and friends.

I had a very good experience here, and I walked out with my cat.
The facilities were clean, the staff responsible and compassionate with their wards.
I had plenty of time to interact with possible pets (but I came on a weekday afternoon early, and I suspect it’s more crowded on the weekend), and for just $ 50, I got a healthy cat, some cat toys, a collar, a HomeAgain tag and tracking chip, a personalized name tag and collar, a battery of medical tests, some medication, and a bag of cat food.
Bring your own cat carrier, and get a ride if you can. I regret nothing, but the neighborhood is rough.

They take in strays and unwanted pets, give them a check up accompanied by pretty much all the vaccines/​shots the animal needs, a free vet visit, a microchip and neutering [because they do not want to add to the unwanted animal population].
This is all included in one small price.
For example:
«Cats and Kittens:
Up to 6 months: $ 75.00
7 months to 6 years $ 50.00
7 years and over $ 25.00
Two Kittens: $ 100.00
The fee for a cat 7 months and older is waived with the
adoption of a kitten.»
What?! That’s pretty amazing. Many shelters I’ve checked out give out cats for over $ 100 without shots or neutering so this was kind of unbelievable.
My boyfriend and I were looking to get a kitten so we came in on a Saturday afternoon and looked around. I read that you should browse through all the animals first and then go around a second time paying close attention to each animal. They didn’t have many kittens but to be honest after seeing the cats, we stopped looking at their ages.
There are so many lovely cats who need good homes! So many personalities! After picking a few we wanted to look at, we gave their numbers to one of the workers and were taken into a separate room where we were given time alone to bond with each of our choices. I honestly wanted to take them all but we picked a sweet female named Shilou [now known as Khali] who is the embodiment of love and affection in cat form. She is about one year old so we only paid $ 50! The next day after she got spayed and we brought her home! We couldn’t be happier! :)
Definitely stop by if you’re looking for a pet. Try not to aim for any age or specific breeds/​markings. Just go in and fall in love with your new furry friend!
P. S. If you’re looking for SUPER friendly kitties, check out Victoria and Fluffy Jr. they are so lovable!

I got my pitbull from this shelter about a year ago. I had a wonderful experience.
The kennels were pretty clean and all the dogs appeared to be well taken care of. The staff was great. They brought me out to a gated area where I could see my dog interact with others. I have a small minpin and was concerned that the pit wouldn’t interact well with such a small dog. They brought out a chihuahua and let they play for a little. I greatly appreciated this.
I can’t rave enough about how wonderful the staff was. I even received follow up emails to see how my dog was acclimating to her new home.
Thank you guys so much for helping me find a new member to our family.
I highly recommend adopting from here.

I’ve been here sooooo many times that the staff actually remember my face.
I come in about once a week to see if they found my missing husky. Each time they tell me no but allow me to go in and search the room for myself. They are always friendly and answer any and all questions I might have.
Unlike the other locations, the smell of piss and sh*t doesn’t smack you in the face the minute you walk in the door (plus 1 star). The back rooms stink but they are full of tons of caged animals.
If ever in the future I decide to adopt a pet this will be my first stop.
Overall: See you guys next week.

I visited AC&C a month ago, in search of a new companion for our cat. I had learned of a «Back to School Special» they were running, where cat adoptions were just $ 20 that weekend. (Typically, they are $ 50, I believe,)
It was a bit of a trek from JC to East New York, but it was not a difficult drive either. There was a parking lot and plenty of street parking as well. When I walked into the adoption room on the left, I was greeted immediately and asked to sign in. I was one of the only people there since I arrived at 12 (adoption hours are 12 – 7), but it became busy pretty quickly after that.
I had seen a few cats online and brought their ID numbers with me for reference. The lady behind the desk was more than happy to look up info for each. The system had everything you’d want to know and then some: reason for stay (surrender, stray, etc), medical history, in-​house vet recommendations/​comments, age, etc. Unfortunately, the two cats in which I was interested weren’t good matches, so I looked around for a few minutes, and Henry found me.
Once you’ve found a pet, the staff will give you time with it in a small room, to decide if he or she really is the one for you. Paperwork is simple. What ended up taking the most time was waiting for the veterinary staff to give results of a FLV/​FIV test (Henry was negative, thankfully).
Adoption comes with free microchip, a coupon for a free initial exam (they provide a list of participating vets), coupon for free month of pet insurance, and a free nametag. All in all, a stellar value for $ 20. The best part, of course, is knowing you rescued a cat or dog who might not make it otherwise, as AC&C is not a no-​kill.
For those who criticize the atmosphere and ambiance, I say, pull your heads out of your asses and get real. You want a pretentious boutique, so be it, but don’t knock down a last-​stop shelter because it’s not frou-​frou and full of full-​breed kittens and puppies. Go here and save a life or two — you’ll be glad you did.