Ambiance Express

I am unbelievably frustrated with this restaurant. I placed an order 30 minutes before they closed and I received a call one hour and a half later that my order was cancelled since they closed the kitchen,
A day later, *today* i decide to give them another shot. I placed my order at 1:56 pm, and it is now 3:43 pm… almost 2 hours later and my food still isn’t here.
I live less than a mile from this restaurant.

The customer service in this place is absolutely disgusting. This lady kept me on the line for 17 minutes while she is having her blown conversations. This is ridiculous. I never input any review for any restaurant ever on here until now. They mad rude on the phone and in person. Except for one of them. My family buys food here regularly. Well not anymore. You just lost a lot of customers because your servers do not know how to engage in a customer base enviroment. To the manager; you are a nice guy but these ladies you making representing your restaurant are not fit for it. And your business will go down the drain. I’m sure you can tell you’re losing customers. Before after 6 you come buy food, it usually be finish, not anymore. Because these women don’t know how to speak. No manners. I rather take the trip to le banquet restaurant. Their service is amazing. This restaurant deserve NEGATIVE ZERO star for customer service. DO NOT GO BUY FOOD HERE. I’ll be a waste of your time.
From a very angry customer!!!

So, I work nearby and was totally excited when I found AE on gH and could order for delivery for me and my co-​workers. Their fried turkey is awesome! I had not up until ordering from AE, eaten Haitian style fried turkey. After my first order, I literally ordered fried turkey each time the staff ordered from AE. It was a sure thing, not just the turkey was good, but the accompanying gravy, and the rice and beans always cooked to perfection, as is the fried green plantain. Haitian restaurants are notorious for serving large portions. always packing the meats separately from the rice and beans. Literally one aluminum container packed with your choice of protein, (chicken, turkey, fish, goat, beef) and a couple of large fried green plantain sections, and another completely filled with the rice of your choice and For $ 10.00 you can feed at least 3 – 4 people! I finally got around to sampling the fried red snapper (fantastic!) and the boulette (fried spicy meat balls), along with the white rice and bean sauce (types of bean sauces vary). I also had their oxtails (delicious). These people can cook! Go ahead and try them, you won’t be disappointed. Order the large portion and share. Totally worth it.

++
Rice is great
Patties are better (beef is my favorite)
Huge portions (a large, easily feeds 2)
+
Tassot Cabrit is delectable
Plenty of options for Haitian cuisine
Long wait time (for fast food) makes me think food is prepared to order
-
Don’t go, if you don’t speak Creole
According to reviews, go in person, don’t order
The meat: rice ratio is pretty low
The clerk fills five orders at once, it’s easy to see how mistakes can be made

I had to do a review because this place has disappointed me several times. Ambiance is very close to my house and was my first introduction to Haitian food which I found to be quite delicious. However the service leaves a lot to be desired. Everytime I go inside to order I have a minimum of 20 minutes to wait for my food. Today is no exception, while I was actually greeted with a smile which took me completely by surprise today it seems the lady forgot all about me as I sat and waited for quite some time before the other lady behind the counter observed me patiently waiting and inquired. Unfortunately the food was not as tasty as I had remembered it to be so I wont be coming back.

Ridiculous! I order food all the time from them and dont get me wrong… the food is delicious! However, customer service is horrible!!! If you ask for delivery, dont bother waiting for it cause you will die first before you get it. I waited 2 and half hours to call them back to find out about my food and said their car died. Really? thats unfortunate but when the hell were you going to call me and tell me that???

This Haitian spot wasn’t the cheeriest place in the world, but the rating improved when the food arrived. I got the fried chicken, which seems counterintuitive given the presence of more site-​specific offerings like fried goat. With an absence of breading or batter, it didn’t look like much, but it was juicy with nice flavor. There was a ton of food for $ 10. While a large component of this was the unspectacular rice and peas, the excellent brown gravy helped.
There was a small salad that included a plastic container of outstanding hot sauce. The peppery mayhem unleased by this condiment shouldn’t be wasted on salad, but instead thrown in with the chicken and rice and peas.