Altan Cleaners

The customer service here is horrid! I just moved to the neighborhood and I have been looking for a quality cleaners and I decided to try them out as they are en route to the gym. The 2 women I dealt with were extremely rude and threatening when I did not have my ticket! Stay away stay away

This is a review for one particular service I didn’t end up getting. There’s a tailor on site– I brought in a leather crossbody strap from a bag, which was starting to split in half in the middle. I «consulted» with the tailor for 3 minutes– she told me she couldn’t, then could, do the job, described the stitches she could put in, and quoted me $ 10. It didn’t sound like I would have the same look to the strap, and when I told her that I’d check with a cobbler (thinking a cobbler may have equipment better suited to goatskin leather, not that I’m knocking anyone’s tools, old school is the best school!)– she pretty much threw the strap back in my face. Ok, I get it, time is money. Sheesh.

Ludmilla at Altanfixed a hole in my suit jacket and I could barely find the place she fixed it. Before it was a glaring hole. Amazing. An excellent craftsperson.

Don’t go here. The zipper on my favorite coat broke and I brought it in to get it replaced. Before I left it with them they promised they could replace the broken zipper with one that matched it. Instead they replaced it with a zipper that’s a totally different color and size. When I complained they claimed that they never say they can match anything, and then condescendingly claimed it looks better this way. They refused to give me any sort of refund.

Growing up, I hated when my mother did my laundry; always too much detergent and left in the dryer for too long. Therefore, once I was able to reach the washing machine panel, I have been doing my own laundry, that is, until I moved to Cobble Hill where cleaners simply make sense. So, after comparing prices and testing other Wash N’ Fold services, I finally came to Altan.
On a Friday evening, I dropped a big heaping pile of clothes off and got 10% off for paying (in cash – for under $ 20) upon drop-​off. I was told it would be ready by 2pm the next day and was floored. I walked out feeling lovely, it wasn’t until much later in the evening that I hit myself as I forgot to tell them about some certain particulars. I called at 9am the next day and while they said no problem, I was hesitant on whether it would be done or not.
At 2pm on Saturday, I picked up my bag and instead of some other cleaners around, my bag was packed with the clothes securely inside and was thanked over and over again for my business. When I got home I opened the bag and began to put away my clothes. I picked up the items I knew had stains on them and Voila! all gone! I checked the starchiness of my clothes, tried a few on and found them perfect, just as I liked them. Shocked to have finally found a laundry that I can actually trust with my clothing, I immediately ran to Unilocal about it.
For a person who cannot even trust her mother with her laundry, the fact that I am praising Altan with a four star review is truly high praise!

they’re not perfect, but they’re my laundromat.
Cheaper than cobble hill laundry (on court/​warren) and they also use Tide, which is a plus. Over three years they did lose a couple of things, but, hey, I also gained a few items.
They are pretty friendly, as well.

RUUUUN. I have lived down the street from this place since they opened and have given them countless second chances. I dropped off 3 pairs of pants to be hemmed and all of them were too short. Every single one of them. I went back to get a skirt tailored (figured it would be easier) and they quoted me $ 50. A friend recommended a different tailor in the East Village who did an amazing job for $ 20. The final straw was when they ruined a down winter coat. Well, they said «the plant» ruined it. Completely destroyed. They asked me for the receipt and when I gave it to them ($ 250) their response was «you can take $ 100 or you can sue us.» That was the extent of the conversation. I argued but agreed to the $ 100, they gave me the coat and told me to come back. I went back and they said that they couldn’t give me anything without the coat (which was trash I had already thrown away after THEY GAVE IT BACK TO ME). I argued and they gave me $ 80 and told me I had to come back for the last $ 20. I went back a few days later and they refused the cash and gave me $ 20 «store credit» that they wrote on a business card. When I argued they said they never agreed to cash (although they’d already given me $ 80) and wouldn’t do anything besides the credit. After the countless negative experiences I don’t think I’ll be using that credit!
This place is unfortunately a prime example of a neighborhood shop that gives small businesses a bad name. Poor quality of services offered, terrible customer service, outrageous prices, and zero accountability. Run. Run far away. There are numerous other cleaners in this neighborhood that I will be walking an extra five minutes to patronize in the future. I beg you to do the same and avoid all the ridiculousness and stress that I have encountered with Altan Cleaners.

So I left my cc in the pocket of my skirt on a Friday and didn’t realize until Sunday. I left a message at Altan and by Monday morning they had already called the plant and found it. Not only were they very helpful, they got some old stains out of a skirt that other cleaners were not able to get out. Their cheap prices are just the icing on the cake. I can’t vouch for their tailoring services.

Friendly service, cheaper than other cleaners in the neighborhood, same-​day service on wash-​and-​fold. Once I accidentally left a shirt that shouldn’t have been put in the dryer in with the rest of my laundry and they caught it, separated it out, and hung it to dry. (I’ve had other cleaners not notice a similar thing and ruin a shirt before.) They also do repairs/​alterations. I’ve yet to have a problem with them.