AJ Madison Appliance Showroom

Don’t ever deal with this company via online purchase. After making my order online the only thing I heard from them was to verify that my credit card was good. After that it went to a very nebulous shipping tracking system which took two weeks to even leave their warehouse in New Jersey. After that Long delay, the trucking company was very uncommunicative and showed up three hours past their scheduled delivery time. After calling the trucking company customer service line to find out where my order was that, I waited 15 minutes for their after hours service only to get directed to an email of some random person who never called me back. Bottom line is that this AJ Madison bullshit company is not credible or worth the hassle

I strongly advise people to think twice before dealing with this «business” – at least if ordering from their store online.
We decided to purchase an AC from the AJ Madison site instead of Amazon in the hopes of saving $ 40 and supporting a local NY business, but that was a mistake. AJ Madison’s promised «2 – 4 business days» for delivery expired days ago, and there’s still no evidence of our $ 450 air conditioner, which AJ Madison told us would be sent to us directly from the manufacturer. Wondering what was going on, we asked AJ Madison for a tracking number (one wasn’t freely provided), which showed that the package had been delivered and signed for the previous day. But upon checking with our doorman and mailroom, there was no evidence of any such delivery.
The next day we contacted FedEx’s customer service department, who informed us that the package under that tracking number was, in fact, delivered and signed for at 12:17pm two days earlier. We checked with the doorman again, growing suspicious that maybe someone had stolen our AC, and we got the superintendent involved as well. Alas, still no sign.
We called FedEx again and, after some persuasion, they conceded that the tracking number was associated with a different name and address from ours. Thus, AJ Madison’s customer service department had actually sent us what turned out to be *someone else’s* tracking number, which resulted in no shortage of confusion among the doormen and super of our building, who, along with us, spent a lot of frustrating time searching for a nonexistent delivery.
When we then called AJ Madison to ask for the correct tracking number, our call was directed to voicemail. We eventually got through to someone and asked if we could please receive the AC within the next three days, before the weekend. The AJ rep told us that he couldn’t promise to get us expedited shipping as the item had to come directly from LG, so we pleaded with him to at least give us a real tracking number. He said that would also have to come from LG, and he didn’t know when he’d have it but would have someone call us back.
Hours later, after we heard nothing and left more voicemails, another AJ Madison rep finally called back, saying that her colleague had «discovered» that we were given the wrong tracking number. We said no, we unfortunately had to discover that ourselves, and we had informed the previous AJ Madison rep about it. That was mildly annoying. But then she explained that LG was «backed up» and that’s probably why we were accidentally given the wrong tracking number by AJ Madison. She said they would resubmit the order with LG, and that we could probably expect to receive our item in 5 – 7 working days (the AC was supposed to have been delivered, according to AJ Madison’s own site, within 2 – 4 business days after the order was placed, which was over a week earlier).
We gave up at that point, demanded a refund, and bought the same item with free two-​day shipping from Amazon.

I have bought many appliances from AJ Madison and never had to call customer service. I bought a refrigerator 10 days ago and within hours it stopped working. I immediately called customer service who was not only rude, but also unwilling to help. They told me I had to wait for a call back from the repair department and I have still not gotten any response, nor a repaired refrigerator. bad customer service is an understatement

I purchased a refrigerator through AJ Madison. Quick delivery, very satisfied with the product. Had some follow up questions, and called the customer service number. Reached an associate named Jonathan, who was able to help me, quickly sending me the information I needed. Very nice and easy shopping experience!

Customer service by Grace was very helpful in explaining options for my new air conditioner. I couldn’t decide but she gave me her direct line so I could call her back. She connected promptly, arranged the delivery and the insurance certificate very efficiently. She didn’t talk to me like I’m an idiot or like she only had 90 seconds to close the deal. If the delivery goes as planned, I’ll make it a 5-​star.
BUT: Lost 4 stars because of installer. Came late, installed but didn’t test. No cold air when turned on. Also, one corner of AC was NOT screwed in! Said he would come back by 5 p. m, then by 7 but didn’t make it. Every time he called, different excuse for no show. Next day, same thing. Not competent in installation, not professional in customer service.
AJ Madison needs a new installer, one worthy of their sales team.

When I ordered a Bosch dishwasher back on May 12, I was told by the sales rep that it would be delivered by May 26. This was one of the key deciding factors in purchasing from your company. As of today, May 28 I still do not have a delivery date. If you were unable to deliver the product as promised, you should have immediately refunded my money. Passing the buck to your delivery company is an excuse-​not customer service. Very dishonest to lie to your customers to get them to purchase products. AJ Madison is a company not to be trusted and to avoid.

I had a great experience. I never made a large purchase like this online but they were the best price and the delivery was fast and free. I had a few questions so I called in and spoke to a very helpful sales person named Jonathan. I was very pleased with the service and I will use again!

I had a terrific guest service experience over the phone with AJ Madison and my phone rep, Victor. I was turned on to the site, believe it or not, by someone at Best Buy in LA.
Best Buy lacked the selection I needed to make a choice regarding a wine cooler. AJ had more choices and better pricing.
My advice to appliance shoppers? Check out AJ Madison.
i will update my review upon receipt of my merchandise.

I was really nervous after I placed my order because I saw all these terrible reviews AFTER I paid $ 2600 for a fridge! But i’m glad I didn’t read them first because I wouldn’t have ordered from here. My experience went great and I saved almost $ 1000. The delivery guys were awesome and very nice. I live in Michigan and it took about a week for delivery. I’m not sure where it ships from but it came in perfectly.

Probably one of the better customer service experiences I have had lately. Mendy was extremely friendly, professional and informative. AJ Madison seems to offer one of the better selections and prices in this region.

Recently purchased a kitchen full of appliances. Felt nervous about making such a large purchase online with a company I’ve never used before. Solomon made the ordering process painless and easy and even answered some questions regarding a rebate we were entitled to via email.
Great experience so far, looking forward to delivery.
Updated: The delivery went off without a hitch. The delivery guys were very nice and opened the boxes and gave me plenty of time to inspect the appliances. Our contractor will install so I can’t speak to installation services but based on order and delivery I would happily purchase appliances from AJ Madison in the future.

My husband and I looked locally for a refrigerator, dishwasher, gas cooktop, and washer/​dryer for our new home. After visiting several appliance showrooms, we settled on what we wanted GE Café for the kitchen items and LG for the washer/​dryer. By far the best price we found was through AJ Madison. The sales rep, Victor, was helpful and knowledgeable. We haven’t had the appliances delivered yet, so stay tuned for my updates after going through the entire process! Hopefully we won’t have similar problems as others have had with delivery since we are having them installed with our general contractor.
Update: We had a great delivery experience. The freight company was wonderful about allowing me to inspect everything. They brought them into the house and placed them where I wanted them. All of the appliances (refrigerator, range, dishwasher, washer, dryer, pedastals) were in flawless condition. Now installed, everything works and looks terrific!
All in all a money saving and great experience.

The experience of ordering two appliances from Jonathan was excellent. He was very helpful and knowledgeable. After seeing all the other reviews, I’m now a little worried about delivery… but we will see next week whether the appliances arrive on time, and as expected!
Edit: We ordered two appliances. I was told they would be delivered on specific date, and would be given notice. Delivery arrived with half the order. The delivery person was extremely pleasant and professional, but didn’t know anything about the other half of the order. The salesperson, Jonathan, didn’t return my calls all day. When I called and spoke to someone this morning, I was told that the other half of the order had been delivered.
Well, great, it was delivered to an empty house, and nobody was given any notice. So, the $ 700 cooktop has been sitting outside for a day. I hope it is still there when I get there.
Edit 2: Besides our negative experience with the delivery, I do want to reiterate that Jonathan was very professional throughout this experience. Unfortunately, he as away on holiday during the delivery period, which is not his fault. It was just bad timing. I would still hesitate to order from AJ Madison in the future given the problems with the delivery, and the hassle it created, but Jonathan was great,

Note: Review for AJ Madison online, owned by the same company.
We ordered a 84″ Samsung refrigerator unit and should have known the trouble and customer service issues that would ensue from the beginning.
After being told (and planning) for deliver in 8+ weeks, our unit arrived in less than 2 weeks, which was actually a great surprise; however… the delivery and install charges (because the delivery team would have to go up more than 4 steps) were absurd. After spending the money that we did on the unit itself, the fact that there are any install charges are beyond me (nearly $ 6,000).
Every company we encountered from the delivery truck to the appliance companies who were sent to resolve the issue seemed to have no idea what was going on, thanks to lack of communication from AJ Madison to them. I would have excused this one time, but this was encountered with every company that we worked with via AJ Madison.
Because we refused to pay the charges we had a third party install the refrigerator unit… the only issue is that is was delivered damaged. The exterior stainless steel panel has a very small (but noticeable) dent in it. After three deliveries of the wrong part, two different repair/​install companies showing up (sent by AJ Madison & unannounced) and over 12 hours yes, 12 hours on the phone with AJ Madison Customer Service department we opted for a refund. There was
.sight… based on the track record of deliveries. The initial offer of a refund was an insignificant $ 50 (yes, less than 1% of the total purchase price) — try again. After much back and forth they did obliged to 10% refund which took three billing cycles for them not to get right so they eventually sent a refund check.
So here we are nearly 6 months after delivery and finally have our issue resolved… with a damaged refrigerator, from a company who can’t seem to get it right, and continuously passes blame to anyone/​company/​business partner/​other employee other than the one that you are talking to. And they got it «right»!!! I mean, I guess.
We spent good money and felt the entire time like we had spent far less, based on the service we were given.
I will say that it was the best deal that we were able to find… and now I understand why. The headache and hassle was not worth the savings!

I called ahead and asked when a fridge could be delivered, because I needed it in a specific time frame. The customer service guy said the fridge I wanted wouldn’t arrive in time, but another, similar fridge would. Awesome! I ordered the alternate — though it was more expensive.
Then it came time for the fridge to arrive — too bad, so sad, according to AJ Madison. The fridge isn’t even going to arrive during the same week! Their story is that in saying the more expensive fridge would arrive, they didn’t say they promised it would arrive. Maybe they had their fingers crossed behind their back, too?
AJ Madison’s «solution» is that I can either accept delivery whenever the shipping company finally decides to deliver the fridge or pay 30% of the cost of the more expensive fridge. I didn’t know I need to have him swear on the delivery time frame!
Let’s say that I believe that the customer service guy honestly believed that the fridge would arrive in my needed time frame and wasn’t scamming me with an upsell. I’ve ordered from AJ Madison in the past with no issues, but then I didn’t care (or ask) about the arrival time. I still won’t make the mistake from ordering from them again. Period. Lesson learned. Even Home Depot and Lowes (gulp!) have better customer service and more direct delivery information than these guys.

Garce Kohl helped me through the process of buying a 48″ Bertazonni. She was knowledgeable and very helpful. You can’t go wrong with Grace.

One more update… I received a call from customer service. They apologized and offered some consideration for the issues I had with delivery. I am upgrading this experience to four stars because I believe customer service deserves a five star rating, however I still had issues with delivery. Please note that A.J. Madison further stated that it was their fault, not the delivery people. It’s rare to have a company be so accountable.

Mendy Greenblatt
knows his stuff and is really caring

I called in thinking I knew exactly the appliance my client needed; I had scoped out all the options online. Thank goodness I got ahold of Grace, because with a couple of decisive questions, shows able to determine that I wasn’t ordering the product that I thought I was. She was able to get me connected with the correct air conditioner at a price even lower than I was seeing online! A very painless and efficient interaction is valuable when you are trying to run a business. I am happy to be a repeat customer.

Ordered washer/​dryer. Dryer came very damaged. Terrible customer service. Terrible delivery. Do yourself a favor, stay away from this company and order from a reputable company.

Special thanks to Grace Kohl dealing with my 1^st experience with AJ Madison and there ordering process. She presented with professional and knowledgable demeanor with my queries, and assisted /​guided me in the most appropriate direction for a comprehensive purchase.

I had a great experience with AJ Madison — mail-​ordering replacement parts for my Smeg cooktop. Not exactly an off-​the-​shelf item! Time was of the essence — because of an upcoming photo shoot — and an associate named Mordy Mueller took total ownership of this order. He ran interference with the distributor, did everything possible to make sure the parts arrived on time. I just got off the phone with him and told him what a great commercial he is for AJ Madison — but I guess it’s always better to praise publicly than privately. So here ya go.

They are running a racket. Absolute worst customer service I have ever received. Worth it to use Best Buy or another name brand. DO NOT USE THESE GUYS!

Mendy was great help during the order of a Bosch dishwasher. He walked me through delivery, removal and installation procedures. I will update this review upon completion of delivery and installation if anything changes.

Had to arrange for a new range in a rental apartment in Manhattan. I live in CA. Mendy went out of his way to assure that we got the best deal and that it is installed at the tenants convenience. He then spoke with the tenant who said he «was great». AJ Madison and Mendy get our business!

After receiving my washer/​dryer combo, I am upping my review to add a star. Delivery was efficient and the installers were great. They showed me how to use the machine and also gave me time to clean up behind where the old units were after removal. I also got a call from the showroom manager to make sure everything was set and that I was satisfied with the appliance and the service. Also, after posting my review I was doing some more on-​line research and realized the price I got was really good. If the wait had not been so long at the showroom and if the salesperson had known more about the product, this would be a 5 star review, although I should probably give her a break since she clearly had never sold a combo unit before. I am probably not going to need major appliances in the near future since I just did a major kitchen renovation but I certainly will go back to AJ Madison the next time I do.

I know of AJ Madison because when I was doing appliances research at smaller stores, they all go thru
to order. I was doing some google map search since I would like to see the real thing before making a decision, I came across the showroom. The location is quite remote as nothing really goes there but because of that, they are able to build a 2-​story showroom with a lot more items than a regular store would have.
I specifically needed to look at cooktops. AJ Madison has the most and best selections. I’d say it’s a great place to start. Their products range from very cheap to very expensive so I am sure you can find something. I am not sure how good or bad the post-​purchase customer service is, but I am sure you will be able to find something that you are looking for.
You can put a credit card on file to hold an item if you don’t know when you need it. That way, you will definitely have the item when you need it and no need to wait for shipment. You can cancel it any time without a penalty. They also offer their in-​house waranty (again not sure how it is) for $ 169 per item per year for 5 years. Half of it will be returned after 5 years if not used.
Will update review if I do buy anything there.

I ordered a refrigerator and oven from AJ Madison. The associate who helped place my order was Jacob and was very helpful throughout the whole process. I saved over $ 500 (including rebates) getting my appliances from them. Jacob helped expedite my order and everything arrived in a timely manner (appliances traveled from New Jersey all the way to California). Afterwards I had some issues getting my rebate through the rebate company and Jacob responded to my email within minutes to get me the paperwork I needed. Initially, I was weary reading all of the negate reviews, but I really did have a positive experience and would order from them again without question. Thank you Jacob!

I used AJ madison because of their low prices. I didn’t realize they use the worst delivery and install crew on the planet. Their delivery people scratched up my floors and neither AJ madison nor AM trucking (contracted delivery team) have done anything to remedy the situation. I worked with Jonathan Gold on the purchase. He feigned being helpful when I communicated the delivery issue, but didn’t really provide any help.

Downgraded Review 01/​14/​2016
Sadly, I must downgrade this review because of the lack of post-​purchase support. The short version: You might get stuck with a $ 3,000 paperweight! Once you’ve spent the money, don’t expect decent treatment if you encounter a problem with delivery. It took close to a month for me to resolve problems with delivery and installation of my refrigerator. Customer service was soooo very lacking and my 5+ voicemails and emails went unanswered. No one even contacted me to verify that my refrigerator was even successfully delivered. If you get, Deborah in customer service, ask for someone else as she’ll ignore you if you have any kind of a difficult issue to deal with. She does not keep her word. When I emailed the original salesman, Soloman, about the problem with delivery, he never responded. Sadly, I guess it wasn’t worth his time as the sale had already been finalized. It’s a waste of my time to even detail the issue I ran into. Just know that there’s a severe lack of customer service and post-​sale support for any difficulties you may encounter. And since they contract out their delivery work, they have little control over what occurs during delivery including delivery schedule, quoted costs for installation, and quality of installation work, etc.
I would’ve gladly paid more elsewhere to avoid the nightmare scenario I had to endure! I would have returned the darned refrigerator if it weren’t for the grossly high restocking fee they would’ve charged me.
Original Review:
Here’s the short version… I sing praises to Solomon Lewis & AJ Madison! Their prices can’t be beat and neither can their service. I am 150%++ satisfied with my experience with Solomon Lewis. He’s super friendly and efficient. Guided me through the whole process, gave me unadvertised discounts whenever available, took care of warranty, shipping, delivery, installation details and removal of existing appliances. Solomon made sure I got everything I needed and was never pushy. If you’re shopping for appliances, call AJ Madison and ask for Solomon — you won’t be sorry! I promise! Really, really!
Incidentally, AJ Madison has been around since 1998 and has an A+ BBB rating since 2003 so I feel confident they’re not a fly-​by-​night company and will stand behind their sales.
Here’s the long version w/​details… It’s always stressful when you’re looking to replace kitchen appliances and I was looking at replacing a gas range, refrigerator and dishwasher. They are major purchases that you’re stuck with for years to come so you want to choose carefully. My appliances were 15yrs old and due for replacement! OMG, I went into sticker shock looking at the current prices and was perplexed by the plethora of features now offered. It seemed so much simpler the last time I did this. Will it serve breakfast as well? Do I really need feature X? Is feature Y worth the extra money? So I researched and researched and researched, looking for the best prices locally or online.
Thank goodness my gas range decided to go kaput during the best time of the year with Black Friday sales prices. Doubly thank goodness I found AJ Madison whose prices were THE LOWEST for the models I was considering — yes, LOWER than other retailer’s Black Friday sales prices. Initially I set out to replace my gas range. Since the prices were so dang good, I added a refrigerator to the shopping list as mine was starting to have issues.
I’ve purchased many things online but never kitchen appliances. I was concerned about buying appliances online instead of a local retailer. What if it breaks? What happens if I have problems with it? So I called AJ Madison and spoke with Solomon Lewis in sales. He put all my fears to rest. Buying from AJ Madison is no different than buying from a local retailer. If you have any problems at all, you just pick up the phone and give them a call. They’ll send somebody to your house if needed and perform repairs if needed or send a replacement if needed. They provide service anywhere in the country. No different than buying locally.
Solomon is such a pleasure to work with. He LISTENED to what my needs were and guided me with my final selections; even talking me down from choosing a more expensive refrigerator because I wouldn’t really benefit from the feature difference — what a guy! He helped me pick out the best warranty package at a steal of a price and made me aware of the current mfg rebates available. I was so satisfied with our interaction that I decided to buy a new dishwasher as well. Hmmm, mine may last another year, but the prices were soooo good.
What I initially dreaded (really dreaded) became a pleasant and thoroughly satisfying sales experience. Three kitchen appliance purchases and all the trimmings (rebates, warranty, delivery, installation details, etcetera) took roughly 35−45minutes. It’s that NorthEast Coast efficiency thing!

ok so my review is specifically about AJ Madison online which is owned by the same company as this appliance showroom. To be clear.
This is the second appliance i have purchased from them. My second one, a Bosch dishwasher showed up at my home covered in water on the INSIDE of the machine that clearly had been sitting there for days/​weeks. It smelled like rotten fish inside. I had the interior tested and the water contained gram negative bacteria! I have likely purchased about 30 dishwashers in my life for various homes/​projects etc and NEVER ONCE has one shown up in this condition.
When I called AJ Madison, their explanation was that «all dishwashers show up like this as they test them before they ship them.» Total BS. Never once has a dishwasher shown up like this. They said «call Bosch». I asked to speak to a supervisor and was told one would call me back and I was hung up on. literally.
When I called Bosch they said «no, they are not tested, but the water was condensation that occurs naturally in shipping». Again BS.
Bosch blames AJ Madison, AJ Madison blames Bosch. hmm.
Lesson learned? Any decent appliance store will price match AJ Madison. Dont buy from them.

I’ve ordered from AJ Madison three times already. I’m a general contractor/​builder and have used them on the last three projects for all of my kitchen appliances. They’ve been very responsive, ship quickly and pricing can’t be beat. One time the dishwasher panel had a small dent and they ordered me a new cover with no issue. Delivery guys are nice too! Highly recommend.

When looking to buy a double oven I was very concerned that all the appliance dealers had disastrous reviews, including A J Madison.
Since we had to buy from someplace, we decided to order from this company in Brooklyn. I was expecting the worst.
Much to my surprise, everything went very well. The staff and delivery personnel were very helpful and professional, and the oven has been working perfectly so far.
Kudos to AJ Madison in Brooklyn!

DO NOT BUY FROM THESE PEOPLE!!!
Customer service is horrific. If you need to return anything it is a 30% return fee. They first tried to tell me it was the MANUFACTURER who charges the 30% «restocking» fee so I said I would call the manufacturer as I felt that was unreasonable. Only then did they come back to say it’s really their fee (ok so they lied?) but despite that they wouldn’t knock it down (unless we wanted to buy more from them and then it would still be 20%!!! That’s is a huge cost when purchase are in the hundreds to thousands of dollars!) We refused to buy a replacement item from them on principal. Terrible return policies and AWFUL service.

I am in the middle of remodeling a kitchen in the home we just bought. I found AJ Madison on line, and was fortunate to get Al Cohen on the phone.
He is like me, matter of fact, honest from the get go, and his integrity leads the conversation.
So far I have purchased a washer/​dryer (Al instantly knew my taste and suggested a perfect finish color) and a BBQ insert for our outdoor kitchen.
He emailed me wonderful options for the kitchen, and I have already purchased one of his suggestions over Thanksgiving weekend. this would not have happened if not for Al.
We are now in communication about the rest of the appliances.
Our white glove delivery was spot on! I know that AJ Madison contracts with a delivery service, to blame them for what happens is not realistic. Shame on people who blame a vendor for a delivery companies issues.
We did have the BBQ broken in transit, and it was replaced immediately.
Free shipping, NO TAX in Ca and the best of all a rep who knows his stuff and does not hesitate to educate me! Thanks AJ Madison for having Al Cohen.

Note that this is a review for the customer service that I received with placing my order, as I have not received my ordered appliances yet. Will update my review once I have received the appliances.
Was looking to purchase a specific refrigerator, washer, dryer, and two pedestals and AJ Madison had the best deal for their veteran’s day sale. Was having some issues with the purchase online so I called into the store for some assistance. Mendy Greenblatt not only helped me with the issues I was having with the online purchase, but gave me a better deal than I would’ve gotten had I simply purchased through the site.

AJ madison will not accept returns, even for unopened items. We purchased a duct fan kit that does not fit our kitchen. We cannot use it. It’s not opened. We will pay for return shipping!
They do not respond to our emails. They stole our money and we want it back. Will never purchase from again.
In a world where we have so many places to purchase from online, they have been completely unprofessional, impolite and unethical. we tried supporting small companies but with this behavior, I’ll be buying from Amazon next time. Will never purchase from them again. Complete SCAM.