Acura of Brooklyn

The service department is terrible. I brought my car in for an 8 am appointment to get something with one of my tires fixed and 5pm I still hadn’t received a call that it was done yet. Finally I called them back and they didn’t even look at the car yet! Apparently there is no point of making an appointment. They wanted me to leave my car there overnight and they wouldn’t even offer me a loaner car. I’m never going back there again. If you know what’s good for you stay far away!

Terrible service department. I wouldn’t buy another Acura so long as this is the closest Acura dealer near me.

I was scammed! The worst thing that has happened to my Acura RDX was to have Manhattan Acura close. Here is my experience at Brooklyn Acura… I brought my car in for service because it was making a noise coming from the front right side. I dropped it off at 8:15 AM. When I heard nothing by noon I called and left a message for the provider I left my car with. When I got no response I called back at two o’clock. Someone answered, put me on hold, and then told me they were working on my car at that moment and fixing a recall they found. I asked him to have my provider call me back. By 4:30 I called again… was told that my car had been sitting there all day because nobody wanted to work on it because there was no oil in my car. This baffled me as my car gave no light indicator that it had no oil and I had just had an oil change 1 month prior. When I told them that they said that cars don’t tell you when oil is out??? I asked why I am being told this 6 hours later and they said, «it happens!» When asked about the recall I got a run around answer. As a point of reference… my car went to Manhattan Acura for years. I would always drop it off by 8 AM and get a call by noon the latest telling me what they found and what they would do. They made certain that if they were going to do anything to my car they got permission first. Obviously frustrated I told them I would be there in 15 minutes to pick up my car. On the phone I expressed my frustration at the lack of communication and seediness and when I got there 15 minutes later the noise I initially went in to get fixed was repaired complimentary. I guess people fall for their up service and don’t demand their cars back. When I got there the manager clearly startled that I didn’t want them touching my car told me that they thought my car was burning oil and they gave me directions on how I can monitor my oil once I get an oil change so that I can find out if my car as indeed burning oil. I feel completely scammed. I feel like my car was emptied of oil so that I would allow them to do an unnecessary oil change. They then sat with the car all day because they got slammed. They expected me to say do the oil change (which I would have if I was called at a reasonable hour and explained the circumstance. Since it was a struggle to get information from them all day, what I got from them didn’t make sense, and my day was wasted I became distrustful. By the way… took my car to Pep Boys on 4^th Avenue for an oil change right away as I got my car back from them without oil and an oil empty indicator. I checked my oil once every three days for a month nd guess what… I was not burning oil. Do Not Trust Brooklyn Acura! I will not drive to Long Island for my dealer needs.

A really unpleasant enviroment and customer service over at Acura Service is what i want to say to start my rant.
It took me three appointments to come here to finally have them replace a part under recall. First two times they were packed and i was told to wait 3 – 4 hours. Whats the point of making an appointment?
The staff has a different story as you talk to different people. I told them im waiting to have my car diagnosed, but they said it may take 2 – 3 days. WTF? They just treat you like youre stupid, i hate it when people do it to buy time or trick you into spending money.
I just witnessed them quoting a lady $ 930 to replace brake pads and turn the discs, really? You can buy the whole set brand new for that kind of money… This place is absurd. Shame on acura, never again.

First off I’ll say that if I could give this company 0 stars I would. Also this won’t be the only complaint I’ll be making. I’m complaining to BBB as well and wherever else I can.
Let’s talk about the service. The service is unbelievable and not in a omg they are so great way, in a omg I can’t believe I’m dealing with people who are actually educated. Everyone runs around like they’re busy, however they are all doing nothing and not one customer is being attended too. No one ever knows what’s going on.
The miscommunication here or the lack of communication I shall say is at an all time high. For almost 8 months I was dealing with a situation for parts for my car. Every person I talked too & every time I visited I got a completely different story. Now yes it’s only $ 200.00 but I’m a college student in medical school. I could certainly use that money to benefit my education. After awhile it wasn’t even about the money but more so the principal. They lost my receipt, they had no files of my payment, I had to pull out my bank statements just to prove that I made my deposit. Like are you serious. Are you people hired based on what? Desperation? Are you being paid to look busy? Like this can’t be real I’m such a level headed person and very calm I rarely complain but they have gotten me so upset
This dealership needs structure a better plan, better management. It’s embarrassing that they are so disorganized. Honestly if they paid me a million dollars to do business with them I wouldn’t even hesitate to say no.
I thought okay it’s in Brooklyn, I live in Brooklyn I might as well purchase from them. Thinking I’d save time instead I’ve wasted more time here, and have gotten way more headaches than I deserve. I really hope they get their act together.

First time buying a new luxury brand car. Great experience. Kai, a grade A salesperson, made sure all the features that I was looking for was in the vehicle of ym choice. Also worked to get the color combination with me. Highly recommended.

I had a lovely experiencing leasing my very first Acura (Acura TLX 2015) at Acura of Brooklyn on 9÷23÷2015. I first went into Honda where Sherika promptly greeted me told me of their current specials. She then suggested I visit all showrooms in Plaza Auto Mall (Honda, Acura, Kia and Hyundai) before making my final decision. I saw a fully loaded Kia that interested me but my vainness (is that even a word? lol) and pride wouldn’t let me. She then suggested I visit Acura (Honda’s bourgeois brother lol). Upon entering the showroom, Sherika had Robbie (Acura’s general manager) also help me decide my options. I test drove the TLX 6-​cylinder and fell in love. Unfortunately it wasn’t at a rate I was willing to pay. Both employees suggested I look at the ILX, which is nice but comparable in size to Honda’s Civic and I like the body size of my accord. Robbie worked out a great deal with me for the TLX that was in my budget.
Neither of the two pushed me or nagged me about making a purchase. In fact they were very patient with me as I called my insurance company numerous times to find the quotes on all the cars I was interested in. I started my car search minutes to 1pm and didn’t leave until minutes to 8pm. Outside of the last hour to square away my paperwork, have the car cleaned, license plates put on and be introduced to my new car by Sabrina (whom was also nice and patient with all of my questions) the other hours were spent patiently with me by both Sherika and Robbie while I made my car decision, called Geico and discussed the finances.
Would I visit Acura of Brooklyn again? YES
Would I recommend Sherika and Robbie’s customer service? YES
*please excuse any typos*

I had an excellent experience at acura of brooklyn the finance manager dwayne markland was very helpful i will definitely be coming back for my next car

There was a ton of miscommunication. We didn’t get the car or features we thought (were told) we were getting. The price wasn’t terrible in that they just honored whatever the Acura site had advertised.

I leased Acura MDX at Acura of Brooklyn. Overall experience was good, got a good deal, there was one small issues, misunderstanding through which bank lease on the car will happen.
Salesperson told me it will be through Honda Financial services, but turned out it was through a different bank.
And there is one bigger issue that I hope will be resolved, but it is annoying it takes long time. When I was picking up my car I noticed small dent and a small scratch on the car, I mentioned to my salesperson, he said don’t worry I will take care of this, come back later and our body shop will fix it. When I came back to body shop they said I need a due bill from the sales department. I called sales department several times, spoke to my salesman Sami (who was by the way very nice when we negotiated a lease) and Sabrina and was promised that this will be taken care off, but nobody called me back.
Finally, I drove there this Saturday and got to meet Eva, she was great, very professional, personally took me to a body shop and setup an appointment for me to come in couple of weeks.
I will update my post after my appointment, hopefully they will fix both dent and a scratch. So far I’m giving them 4 starts, but my final score will depend on whether they will finally fix my car.
Update: The dent a scratch was taking care of by dealer. Very satisfied. Special thanks to Eva again!

I purchased a car here in April, I would recommend anyone to go there and ask for Scott. He knows how to handle customers with respect and the utmost professionalism. I went into the dealership knowing exactly what car I wanted but he still took the time out to sell the car to me, showing me all of the specs about the car and giving me options between models. I would definitely come back and buy here again. Don’t forget, ask for Scott!

Had a great experience here. Ask for Scott, Great personality good informant knows everything about the vehicle. i had questions about the truck before I can ask them he answered it. So for me that is a plus. And I should know Iam a master tech and owner of an auto shop. great job guys And I was in and out in 1 day. By the way great truck. It also makes it easy when you do your research on the vehicle you want. There whole team is good. My my first time comfortable will be back. Good job !!!

The salesman at the dealership was very nice. As for the service dept not so much. They stole money from my center console, left black on my sun visor, left the center console open and dirty which made it more obvious for me to look in there and make sure everything I brought the car with was still in there and it wasn’t!!!I am very disgusted with this service dept.

I am happy with Acura of Brooklyn service center. My TSX, leased from the same dealership, was serviced here for oil changes, state inspections and brakes changes for over 3 years. All the time my car and I were treated the best way. Thanks to managers and mechanics for the professionalism.

I just leased my beautiful Acura RDX with Tech package from Acura of Brooklyn. Shawn Stephens was my Sales Rep. This gentleman went above and beyond his call of duty. He was very personable, professional, answer my many questions and made sure I left with the biggest smile on my face on the same day I arrived. How did I leave with a smile?
He ensured I drove off with my 2015 Acura RDX on the same day! This is NOT My first Lease… but it is my first with Acura of Brooklyn! Trust me it won’t be my last :)
In addition… Shawn made sure he addressed all of my concerns and relayed them to management accordingly.
I really didn’t have too many concerns… since this dealership truly rolls out the red carpet for you.
Don’t hesitate!!! Go get your new car!!!
I can’t thank Shawn, Robbie and basically the entire team enough!
I am a truly satisfied customer.
Sincerely,
Rosalie M.
Staten Island

In the process of shopping for a compact SUV, the RDX was a candidate that I was researching. I didn’t make an appointment & walked in looking for a salesman to set me up with a test drive for the RDX. I already did my homework in terms of learning about the cars features. I really only required a test drive to gauge how comfortable I would feel in it. At this point I haven’t decided on a committing to a vehicle yet. Taking all this into account, the Plaza salesperson was fairly accommodating. If I decide to purchase the Acura, this review will be updated to reflect the overall purchase experience as well.

My 2010 Acura MDX has a serious oil consumption issues that Acura of Brooklyn has been unable and unwilling to fix. When I called Acura Corp customer relations and spoke with Kyle Green I was told that it is acceptable for Acura cars to lose 1 quart of oil per 1,000 miles. So therefore if you drive 4,000 miles and your car has no oil left??? that is normal??? The answer Acuras gives me is that the policy is that you can lose 1 quart of oil per 1,000 miles. I had an oil consumption test which proved there is an oil issue of 1 quart per one thousand miles, but they are unwilling to perform an oil consumption test at 3,000 or 4,000 miles (which would show there is virtually no oil left in the car (they also refuse to perform a pressure test or fix the car). How can it ever be normal that there is NO OIL LEFT in a car after 4,000 miles??? Why cant Acura fix my car which is still under warranty… How can you treat your customers like this??? The Acura of Brooklyn dealership and Acura corp are unwilling to fix the oil consumption issue despite the fact my car is still under warranty.

My husband and I bought a new Acura RDX yesterday.
We have been car shopping for a year. We must have put 100+ hours into researching and going to dealerships (including other local Acura dealerships). This was our first new car purchase so we took the process very seriously. We’ve literally sat in almost every brand of car (Kia, Benz, Volvo, Honda, Hyundai, Toyota, Audi, Lexus, Fiat, BMW). We loved that Acura had a lot of included features (including power passenger seats which proved to be very important to me), were comfortable and had a clean design aesthetic.
Last week we went for a test drive with our salesman Chris. We already knew we loved the car going in. He was never pushy. It was his first week on the job so he was still learning things about the car, but he let us know that this dealership had new management and almost all new staff and they were determined to turn around their reputation. We came back a few days later because the sales manager was not there.
We met Robbie, the salesmanager, the next time we came in. He told us he would top any price and he did. He is hungry to get this dealership in shape. He seems to treat his employees well and he seemed very genuine and not pushy. He also responded to our emails and texts in a timely manner.
The finance manager was not pushy either when we said we didn’t want any add-​ons like the extended warranty. He did make a few mistakes on the paperwork including the loan amount (which is a significant mistake) so do read over everything carefully.
I would give Chris and Robbie 5 stars.
The finance manager 3 stars.
The dealership gets 4 stars. They need some work but their heart is in the right place. I hope they turn this place around because the dealerships in Brooklyn are awful and this place has a lot of potential.

I recently bought an Acura from this dealership. Extremely positive experience. The sales manager Robbie and the sales consultant Rex were professional and genuine. Comparing with a competing dealership in the area, they earned the business by showing their eagerness without being pushy, being extremely responsive to my questions and requests, offering a competive pricing and most importantly respecting the customer. The financing manager Tom was great too, professional and down to earth. I will definitely recommend Acura of Brooklyn to my friends.

So far I have no compliments against them. People here really do a great job! You’re insured with them if anything happens after their work. They are nice people and very reliable. I highly recommended them because they use authentic parts made by the actually car company.
Btw I thought I didn’t required some of the stuff they recommended ended up messing my car up and regretted not getting what was recommended.
I’m dumb in cars but I trust them with mines.
Highly recommend them!