The Home Depot

Not many employees to be found within this location. Very little help to be given. Many issles filled with overstock from the freight shift.
Well stocked, had what I needed.
A Very Par HD. Alot of parking available, right off the freeway.

Horrible customer service. Mgr Joe was not easy to work with. Order patio furniture online. Took 5 month to get shipped. Arrived broken. Was told item was not returnable. Wouldn’t order a replacement. Finally offered me a store credit. Told I had to re order online. Would have to pay shipping. Store credit could not be used for online orders. Looking at kitchen remodel and was working with their designer. Will be looking at Lowes. Home Depot can say good buy to 20K kitchen order because of refusal to replace $ 188 patio chair.

As a relatively new homeowner, I’ve made several visits to various home improvement stores and of those stores this one tends to disappoint. It doesn’t meet even the most basic of expectations.
My most recent encounter was due to me placing an order on their website. I had received an email notifying me that my order was ready to be picked up. Prior to visiting the store, I called to confirm my item was in fact physically there and ready. When I called, I was greeted by a woman saying hello. That’s it, nothing else, just «Hello.» I was caught off guard so I paused, checked my phone to see if I had dialed the wrong number by mistake (which I hadn’t) and then I asked her if this was Home Depot to which she responded, «Yeah.» I told her I was calling to confirm my online order was ready to be picked up and then she said «Hold on» without actually placing me on hold. As I waited I could hear a register system making sounds in the background. Eventually someone else picked up the phone and said, «Thank you for calling the Home Depot, my name is * — — * how may I help you.» The second woman was very professional and clearly knew what she was doing. She quickly confirmed my item was there and ready to be picked up.
When I arrived at the store I went straight to the online order pickup desk. I saw one employee helping a customer, another employee helping the first employee, and a third employee doing something on her personal cell phone. Since the first two employees were busy, eventually the third employee put her phone in her pocket and offered to help me. I told her I was there to pick up an order I place online and she asked me for my name. She then used the computer to search for my order. It was taking her a while and she didn’t seem to know what she was doing. I offered to give her the specific order number, but she declined and said she could find it by my name. More time passed as she continued to fumble around with the computer and then she finally asked one of the other employees how to find my order. A different employee came over, made two clicks with the mouse, and had my order pulled up within 60 seconds. I signed a receipt and was given my order.
To my surprise the box had already been opened. I asked them, «Isn’t this supposed to be brand new?» And I was told it was new, but their common practice is to open the packaging for online orders to confirm there wasn’t any damage during transit. I then inspected and tested the item to verify everything worked properly, which it did, but I still don’t feel quite comfortable with the fact that they opened the item I purchased. What if I were giving the item as a gift to someone? Since I paid for an item that was NIB (new-​in-​box) I believe that’s exactly what I should get. I’m all about saving money and finding deals which is why I sometimes do opt to purchase clearance and/​or open-​box items, but I do so to save money. If I’m paying full price for an item, I expect it to be in it’s original sealed packaging. It’s fine that they want to make sure the item wasn’t damaged during transit to the store, but they should leave that option up to the customer when the customer arrives to pick up the item.
Aside from the previous issues mentioned above, I’ve also had a difficult time getting help from the staff while shopping in the store (as other reviews have mentioned.) There’s a chance I might come here again for simple things since it’s the closest home improvement store to my house, but if I know I’ll actually need assistance from knowledgeable staff, I’ll drive PAST Home Depot and go to Lowe’s in Maple Grove instead. Lowe’s seems to take better care of their customers. If I ever happen to have a better experience at this Home Depot in the future, I’ll make an effort to update this review.

Terrible customer service.
I stopped here to pick up a basic tool I needed to do some work at the mall across the parking lot. No help in the aisles. The Home Depot employees that I did see just walked past me without even acknowledging me. These were not kids working there but middle aged adults.
More poor Minnesota customer service. I ended up buying the tool I needed of Amazon. With the delivery time, it will still be faster than waiting for someone to assist me at the Northtowne Blaine Home Depot.

Unlike other HomeDepots seem to have more tile in stock.
Staff doesn’t help load your car like at other HomeDepots.
Parking lot is hard to get into and out of.

I like Home Depot well enough, although I prefer Lowe’s. However, there is a Home Depot close to my work, so on occasion I stop in when I need something.
I had stopped in looking for a showerhead. A nice woman guided me to where they were. She was very helpful, pleasant, and eager to help.
Purchased one and took it home. Hated it. It sat up so high it soaked my entire bathroom. This is not the fault of Home Depot. Never the less, I had to return it. I wasn’t going to waste $ 30 on something I could not use.
So I ran in quick after work the other day. No one was at the service desk, so thankfully I didn’t need to wait in line. The female working behind the counter, very slooowly walks up, doesn’t say a word, no hello, can I help you, nothing! Just grabbed the receipt and starts clicking away on the computer. Still not a word is spoken. Finally she asks: «what, do this leak or somethin’» I explained the problem. No response. She handed me a receipt and just turned her back. Didn’t say thanks, come again, have a nice day… nothing. I walked out feeling like I did something wrong! It was bizarre and one of the worst «customer service» experiences I’ve had in awhile. I think I will stick to Lowe’s.