Pearle Vision

Dr. Steinman gave me the most thorough eye exam I’ve ever had! He was friendly, and answered all my questions.
He corrected my contact lenses! Yes, you heard me right, corrected. The former Pearle Vision I frequented prescribed me wrong. Dr. Steinman informed me that I was 4 times stronger than I needed to be in my left eye!
Thank the eye gods for this doctor. I will definitely make this my new place for contact lenses.

First time visiting this location, or any Pearle Vision, and I couldn’t be happier.
Dr. Steinman is awesome — he fills the appointment sharing facts about the eye, major eye care companies and the progression of your eyes as you age. I feel like I learned more in this one visit than I have in my entire lifetime of visiting doctors of any type.
The office staff is friendly and helpful, they go out of their way to make you feel at home.
Additionally, their prices on contacts rival the large online suppliers and you don’t have to worry about submitting anything to your insurers (they deduct everything up front for you). Appointments are readily available and can be booked online.
A+, couldn’t be happier, will tell everyone about this location.

Dr Steinman is awesome — very thorough, patient, and super friendly. HOWEVER, customer service is absolute sh*t. I was basically tossed to the side after I made it clear that I wanted more time to research my 1^st pair eyeglasses (after my exam). I can’t recall the front desk staff person’s name — but his disposition and attitude is enough to make your skin crawl. Maybe he works commission and my indecisiveness cost him a sale?

I was worried with the bad reviews but I just wanted to leave a review saying I had the best experience with Dr. Mark– I’ve never met a more thorough eye doctor than him– he’s not rushed and genuinely cares how you are seeing and is willing to try new and different things to ensure you are seeing your best! All worked well with my insurance and I’m just really satisfied! Best eye doctor I’ve ever had! Done! :)

Um… nicest people ever. You can tell everyone loves their job there. Dr Steinman was super informative and nice. They even got my files transferred over from my last eye doctor in less than a day. Highly recommend this office!

It’s hard finding good customer service when dealing with vision dilemmas. I was due for a check up and new prescription. My old pair of glasses looked like a sad story. It had broken in five different places and was being held together by superglue and a sewing pin. Not to mention the right lens was so scratched up that it looked like I was looking through a frosted screen and tilted obviously to the right side of my chin. Yes, chin. I walked in and they walked me through my insurance coverage. I decided to get contact lenses but considering the state of my depressed glasses, I was encouraged to get a new pair. With no hesitation, I applied for the credit and was approved. They also told me that since I got a year supply of contact lenses, I could take advantage of the 50% discount off of my glasses (which comes in handy when you have a –5 and –8 vision prescription). I saved over $ 400 that my bum insurance didn’t cover. Not to mention, Dr. Steinberg was a real treat. Really nice and subtly funny. He made me feel safe putting my eyes in his hands. I’ll be back for a second pair.

The Eye dr. is great, very friendly, and definitely seems to know his stuff.
I went in because I needed new glasses, and was attracted by their buy one get one free offer, They have decent enough selection of frames.
Granted, I have a pretty bad stigmatism and use progressive lenses. But it’s costing me close to $ 900!

This place is awesome! I came here cause my glasses broke and I was in the neighborhood. I was able to get my prescription faxed over from my other optician place & have it filled at this location. My glasses were ready within an hour. I also got this promotion where it was buy one frame get one OR $ 100 OFF one pair of glasses. Great place! I will be coming back

Dr. Mark Steinman is absolutely the very best optometrist in New York!

Had one of the single worst customer service experiences I’ve ever had.
I went in to get an eye exam and buy a new pair of glasses. Everybody was really friendly and helpful (at first). The eye exam seemed thorough and professional. The staff were helpful and knowledgeable in helping me select my frames, etc.
All was good. I gave them my insurance information and after all the insurance was accounted for paid them nearly $ 400 out-​of-​pocket for the balance that was not covered.
My intention was to buy a pair of glasses from them and then get a copy of my prescription and order a spare pair online.
When I asked them for a copy of my prescription and the interpupillary distance measurements that they took, I was given a copy of the prescription but they refused to give me the distance measurements, claiming that they are not legally required to provide the distance measurements. I don’t know if this is true, but I find it hard to believe that they can measure something on my body, pay them for doing this and then they can withhold that information from me. It would be like my physician refusing to tell me my blood type.
FYI: You need both the actual lens prescription and the interpupillary distance measurements in order to purchase glasses. Just the lens prescription by itself is useless.
Once I asked for the distance measurements, her polite tone changed. She immediately said that she could cancel the order for the glasses, but I would still have to pay for the eye exam. An eye exam which was useless to me because they basically would not provide me with the results.
Keep in mind, this was AFTER I paid them hundreds of dollars for a pair of glasses. It’s not like I had them give me an exam and then said «thanks but I’m not going to buy my glasses from you.» I guess they don’t want to give the measurement out because they don’t want you buying your glasses elsewhere, well that’s exactly what I’m going to do from now on. They’ve lost a customer for life.
P. S.: I’ve been wearing glasses for most of my life and for about the past ten years have been buying spare pairs online. This is the FIRST place that refused to provide me with the distance measurements.

Doc Mark Steinman was great! Very chatty, but it’s always nice to hear about what’s going on in your eyes and why. The receptionists were somewhere between indifferent and friendly, but the service was quick and efficient and I see WAY better than when my last optometrist sent me out the door. Walked in and walked out in 30 – 40 minutes on a Monday afternoon. Thanks!!!
Oh wait, cons: that last star. they were a little pushy about me buying my contacts there, and somehow my copay went up from $ 50 to $ 75 because I had to get fitted for astigmatism. I guess that’s not anybody’s fault, but just worthwhile to note. They had a decent selection of frames, but I wouldn’t make it my #1 stop for that.
Would absolutely recommend for the eye exam!

I had a great experience last month here. I was able to make an eye appt online for the next day — very convenient. The staff were all very helpful, and the eye doctor was friendly, efficient, and answered all of my questions. They had a good selection of affordable eyewear, so I found cute frames that were only slightly above and beyond what my insurance covered. My glasses were ready to be picked up within a week.
What impressed me the most was my experience with exchanging my lenses. I had asked for transition lenses, which I’d never had before, but realized quickly they weren’t right for me. Although Pearle Vision couldn’t refund me the $ 100 cost of the transitions (understandable), they exchanged the lenses for free, and even made them anti-​glare complimentary — usually $ 100! They also tightened up my old sunglasses for me for free.
Customer service-​friendly; quick, easy, and pleasant experience.

Not sure why other people hate on this place. If you are looking for a solid eye exam, eye care and friendly staff this place meets your criteria. If you are looking for trendy, perhaps this isn’t it. I have seen their doctor on several occasions and he has always been spot on. They have also been incredibly helpful in fitting me in with an appointment when i had eye infections and could not bare to wait for an appointment. The doctor has been great in his prescription and treatment, the staff have been friendly and they have a good eye glass selection.

I had a terrible experience here. The optometrist wasn’t even nice. The office was so hot. She didn’t even introduce herself. She had blond hair and eyeglasses.
The staff was some what good. I beleive Jaime helped me she was a little rude tell me what to do. It was like this is the machine and «DO IT!» She told me in the exam area the retinal pictures would cost me $ 49.00 if I wanted the doctor to exam me to make sure my eyes were healthy.
I asked her why is the exam costing $ 89.00 then? whats included in that price? she said «a prescription evaluation, but if I wanted the doctor to tell me my eyes are heathy and good I would have to pay $ 49.00 additionally for that service. Then they told me they are owned by Lenscrafters. I said UGH!!!
I felt like another mis-​representation of an eye doctors retail establishment, because the doctors are also employees of Lenscrafters.
This was a very bad experience.

If I could give this place negative every star in the sky, I would. Sit down, this is going to take a while.
Last summer, my eyes started to become really dry and I noticed my vision had worsened… time for a trip to the eye doctor! At the time I was working blocks away, and figured that I was very happy with my experience at the Pearle Vision I had been using for quite some time near my parents’ place in New Jersey. Little did I know… little did I know…
Well, I’ll get the positives out of the way first. The optician, ophthalmologist, or whatever her title is, was a very nice lady. I could only really say nice things about her. She helped get my dry eyes under control and assisted me in obviously finding out what my new prescription was but also picking a brand of contacts suitable for me.
Now we get to the worst story of customer service of all time.
The backstory is that the previous summer I bought a nice pair of Prada frames for the Pearle Vision I spoke of earlier. They cost a pretty penny, but I figured that I would go a little more frugal when it came to getting the actual lenses. So at the time, I purchased no frills lenses, no special glare protection, no special extra tough scratch protection, just some basic lenses.
Now back to my experience at this Pearle. Since my prescription had changed, I needed to replace the lenses especially since part of my dry eye recovery régime required me to wear them more often. I told the employee I want the same exact kind of lenses that were in the frames, nothing special, no special coating that will prevent heart disease or cancer or whatever. He takes a look at them and tells me, «Okay, I will give you the same kind you have.» He takes my glasses, and rings me up.
«$ 323.»
My jaw hit the floor. I don’t even think my lenses PLUS the frames cost that much the previous summer. At this point I am like, «HOLD UP.» I tell him to show me the bill and I grab both it and some lens brochure that talks about every stupid thing in the world you can have done to your lenses, and sure enough he was trying to charge me for all of them.
I actually pay for the lens at the time, which in hindsight was silly to begin with, but I tell the guy, «I don’t want you to TOUCH those glasses and put in any frames until I come back tomorrow.»
Between that visit and the next one, I speak to the very kind people at the NJ Pearle Vision and they agree to fax over my bill from my last visit and sure enough I ordered the most basic lenses for somewhere around $ 79. Yeah… the Pearle on Montague was trying to charge me over $ 200 more than what I should be paying.
So I go back the next day with both originals and photocopies (because I knew I couldn’t trust the staff as far as I could throw them). I ask to speak to the manager, and the guy I speak to says that he is the assistant manager and the manager wasn’t in. I tell him that I came in the previous day to previous my lenses with the the same exact type I had except with the new prescription and that his employee tried to rip me off. He says that there must be some sort of misunderstanding and he takes a look at the lenses to see if they are what I claim them to be. I then show him both the bill I received the previous day and the one from the summer before, and he is speechless.
I tell him that I want my money back from the previous day, I want my glasses back, and I want to speak to the manager.
He refunds my money and then has the audacity to ask if I wanted the lenses I wanted for the $ 79 before giving me back the glasses with the original lenses in them. Are you kidding me? Not only should I be getting them for free but at this point he should be giving me an extra pair. During the whole refund process he attempts to keep all the paperwork except for the receipt for the refund, I just wanted to see how ridiculous he would be, and then I bust out the copies I had in my work bag and say, «Hmmm, actually, don’t worry about it, looks like I already made myself some copies.»
He says the manager isn’t in, she’s away on vacation for a week, blah blah blah. I tell him I will be back in a week everyday until I can speak to the manager. I do come back several times, she’s never there, I finally get to speak to her on the phone and she was of no use either.
End of story, I go to the Pearle in NJ, they charge me what I would’ve been charged to begin with and were pretty appalled when I told them the story. (It would’ve been pretty 5 stars-​ish for the NJ Pearle to give me some free lenses, but that didn’t happen… can’t really blame them though)