Southwest Day Spa

Not sure why there are so many negative comments about this place. The atmosphere is very nice and comfortable and my massage with Ali was amazing. After the massage they make you tea and you can relax in a separate room until you are ready to leave. I received a gift card for my birthday and had no problem using it. I will definitely be returning

I received an e-​mail from the manager and I appreciate the acknowledgement. I was mostly turned off by the post-​charge to my account, and I appreciate that this was rectified.

After a stressful week, I was looking forward to a nice relaxing day at the spa. My mother called ahead to check if they take spa gift cards and the woman said yes.
We got there and the woman said they don’t take the spa card. We had a time restraint and we told the woman that and she said that we could still get spa treatment. It was rushed and uncomfortable. Another thing that was unprofessional and very rude was that the women were speaking in a different language.
The spa treatment was rushed and not very relaxing. It cost a lot of money too. On top of that my manicure is already chipping. If you’re looking for a nice manicure or pedicure this is not the place.

I would have given my experience with Southwest four stars if my mani/​pedi treatment didn’t take almost two and a half hours to complete.
I had Manuela and she was an absolute doll. Very friendly, accommodating, attentive to my needs, and VERY meticulous (that could be the reason it took so long). Regardless there is such thing as being too meticulous. The job was well done but, as another review has touched on, she plopped me in front of a dryer then disappeared. My meter was way past expired and I had to hail the attention of another employee to make sure I was ready to go.
I never saw Manuela after that, I hope she’s okay ¯\_(ツ)_/¯

I agree with C. P – I paid $ 45 for the full service pedi, which was supposed to include a calf and foot massage. I complained at the end and the lady said I probably missed it «because we were talking» aka I was being friendly and having conversation during the pedicure and she used this to jip me of a massage that I still had to pay for. She and the receptionist then blamed the description of the website because they apparently don’t know what’s on the website and aren’t in control of it. I also went in February so I wouldn’t be surprised if it was the same woman that serviced C.P.
I was also left under the nail dryer for about 40 minutes (not an exaggeration) while everyone disappeared, and had to walk up to the front to ask the receptionist if I could get up and be done.
Relaxing atmosphere but not great service – definitely do not get the pedicure, not worth it at all (badly clipped nails, didn’t remove much dead skin or cuticles). For such a pricey place, very disappointing.

The staff is very nice, and the atmosphere is comfy and cute. That being said, if I’m going to pay $ 45 for a basic pedicure, it should be worth the money! The nail tech was really nice, and everything was really clean, but she didn’t do a thorough job cutting my cuticles and removing dead skin from my nail beds. But what bummed me out the most was that the «massage» consisted of, was her just applying the lotion to my legs before applying polish, not an actual massage at all. I would have left happier if I paid $ 20 less for this service, because with tip it cost $ 52, why go here for that money, when I could just walk up to Newbury St for that price pedi?

I’ve been going to Southwest Day Spa for a 90 minute deep tissue massage with Caio once a month for the past few months. I have gotten quite a few professional massages over the years and I find Caio to consistently give great massages with attention to my problem areas (shoulders, lower back, ect.) Also, I’ve found that the massage techniques he uses tend to differ each visit, but he remembers the techniques that work well for my issues, which is nice. Also, if you like extreme pressure he is your guy, but he is attentive and intuitive and will lighten the pressure if it’s too much. I leave every appointment feeling very rejuvenated and glad to have the kinks worked out. As far as the rest of the spa is concerned, it seems pretty average, no frills… I haven’t gotten any other services so I don’t have any additional input, but if you’re looking for a place to get a great massage I would highly recommend Caio @ Southwest Day Spa!

Ugh! The owner was horrible. I had a gel manicure which has ALWAYS lasted two to three weeks but this one chipped the very next day. She was rough and did a horrible job shaping my nails. I paid with a gift certificate and she tried to tell me I only had $ 20 on the certificate, even though it clearly showed $ 120. It took me 20 minutes to pay. She harassed me and actually yelled at me. It was a horrible
experience and anything but a spa-​like experience. NEVER, EVER GO HERE!

This spa was awful! They scheduled me for the wrong treatment. My deep pore facial was horrific. I get facials very frequently and I know the process that needs to be done. I was never exfoliated. Never steamed to open my pores. And they took my mask off with a wooden tongue depressor. Not to mention the lady got the face wash in my eyes. I spent a lot of money there. And when I told them that they scheduled me wrong they weren’t going to do anything about it.
I had scheduled a massage a body wrap and a facial. Now in normal spas you would be given a robe and sandals. As well as a locker to put your belongings in. However I had to change back into my clothes in between each service. With the oils all over me. How awful. I will never EVER come back. And will make sure to give a bad review on every site I can.

have been going here for waxes regularly for a year now. I usually just go to whoever is free on the day I want to come in. All have been great and do a thorough job! Also, the front desk staff are so friendly and helpful, they know how to treat customers. I highly recommend!

Good first impression upon walking in– nice waiting room, complimentary snacks and beverages… They were also kind enough to fit me in for a walk-​in eyebrow wax. Unfortunately in the end, the wax wasn’t anything special despite it being pretty expensive. And while I was on the table, the technician decided it was a good time to tell me that I could really use a facial. She even made me feel my own skin to prove that I do indeed have oily skin. Thanks! Not the service I was looking for, I won’t be back.

DO NOT WASTE YOUR MONEY ON THE NON-​SURGICAL FACELIFT!!!
It does not work. I went through the process, taking pictures at home before and after each procedure. The results lasted for about 3 – 4 days, that’s why they want you to do them so close together. After all the procedures were done, I compared all my pictures to each other and there was not one difference. All that money down the drain.

I’ve been here twice now for Brazilians and I’m happy (I paid $ 50 — they accept SpaFinder gift certificates too). I do NOT recommend getting your first wax here, however, because they use strips instead of hard wax and that’s much more painful. If you’re coming for follow-​ups after 4 or 5 weeks and the hair is coming in thinner, the pain will be a LOT easier to take.
The atmosphere is really nice, they have a lovely waiting room, receptionists are a little distracted but super nice. Levina did my first wax here and was extremely quick and efficient, i was worried her speed would have her sacrifice quality but it was truly the best Brazilian I’ve gotten — less than 10 minutes! Other places always leave hair even when they’re up close to my crotch with a magnifying glass, I’m always confused how they can miss it when they are literally in between my legs. But anyway, great job Levina! Aline did a good job too, she took about 15 – 20 minutes and was thorough. She overwaxed a little bit in one area, and is a wee bit clumsy with the wax and baby powder, but I’m not very high maintenance. As long as the hair’s out and there isn’t wax left over I’m good.
Most importantly, the rooms are very CLEAN, they don’t double dip, and they give you lollipops!

I had a 90 minute massage here and it was amazing. People were very friendly and courteous. I would go back again in a second.

I received a gift certificate to this spa for a hot stone massage and went in on a rainy saturday to redeem it.
Overall, I was happy. The staff was nice and welcoming when I entered and offered me a drink of lemon water in the serenity room. There was maid service vacuuming and cleaning in the room so the serenity part went out the window.
I was received on time for my appointment which is a big plus for me. The massage was great, very relaxing. Music was playing and the bed was warm, but the stones were too hott! She tried her best to cool them but it was still super uncomfortable for me so I decided to just suck it up and try to enjoy it.
I would likely give this place another shot.

I’ve been here a couple of times, only due to the fact I had a gift card and couldn’t go anywhere else to redeem it. The first time I went everyone was pleasant. The second time not so much. Apparently the gift card wasn’t able to be used and wasn’t told until afterwards, if I would of known that they couldn’t use it. If I would have been told this, I would have made other arrangements. When I went in, just a simple waxing (eyebrows, chin, lip), the person doing it didn’t wear gloves and I ended up breaking out everywhere. I will not be coming back to this place again

I’m a big fan of Southwest Day Spa. Lavinia does one of the best eyebrow waxes I’ve ever had (not too thin, and relatively painless). I’ve found the manicures a bit hit or miss (had one of the thickest shellac manis of my life there), but the place is definitely clean and very peaceful.
Today I went for an ear candling appointment with Chrys, which was amazing. Totally relaxing (a little disgusting when she showed me the results) but otherwise a great experience. I was a newbie, and she explained everything to me as she was doing it, but then let me rest during the process.
They take online reservations, which is phenomenal, but only for 24+ hours away. If you want an appointment in the next 24 hours, you’ll have to call, but you can still check the availability online.

I was in Boston visiting friends from high school and we decided to have a mini spa day. We were definitely excited and this place was walking distance from a friends place. It was very very easy to miss and I walked right passed it the first time I looked for it. It’s in a apartment building and you have to buzz in. If you’re looking hard you’ll find it.
I will say that the place is clean, no chemical smells. The receptionist the day we came in to make an appointment wasn’t the brightest bulb, but we were able to schedule appointments for four people a day ahead of time for multiple different treatments.
I had a massage and a deluxe pedicure (foot massage w/​paraffin wax treatment). The massage was AWESOME. One of the reasons they get 2 stars. Strong hands, silence and working on problem areas well is exactly what you want in a massage. The room was clean and very relaxing.
The pedicure was less amazing. Was pretty awful actually. The foot massage was non-​existent and they had to be told multiple times that it was included in the price. With paraffin wax treatments, I’m used to my own individual wax for single used. Here they have a large bucket that they dip multiple peoples feet in. I was not of fan of that part of the treatment.
My friend received a facial and there seemed to be a lot of scarring as a result of the extractions. I’ve never had a facial, but isn’t your skin supposed to look clean and refreshed after. That was not the case.
Although I would never go back for a facial or pedicure, I would, when in town, go back for a massage. Also, the technicians (minus receptionist) were very friendly and nice women. This place would have gotten one star had it not been for an AWESOME massage and the ladies that work there.

The fact that it is called «Southwest Day Spa» probably should have tipped me off, but still, I was startled to find that the spa is dessert and cactus themed.
Probably because when I think of «spa» I think of relaxing beaches and calming whirlpools, not so much dry air and faux Navaho artifacts. But apparently, for no clear reasons, this is what they went with. Whatever, that’s cool. But the theme, coupled with the facts the spa is awkwardly wedged into the lobby of an Allstone brownstone, makes the initial experience of going to Southwest Day spa just a little strange.
I’m not faulting them for this — I mostly find it funny. And a little weird. I liked my eyebrow wax a lot, even though the technician didn’t actually do what I asked. I also had a facial, which was decent, although I wouldn’t necessarily recommend it over other places in the city. Still, the staff are friendly and unpretentious — a plus for any salon.

A+++ for eyebrowing waxing, shaping, and friendly service.
F — for the stuff they use to disinfect/​calm the skin. I had an allergic reaction, and it caused my whole eyebrow area to puff up and turn red for an hour! I had to take an antihistamine and then ice my face to reduce the swelling.
If I go back, I just have to tell them to use a different facial wash. And, I want to go back because the person who waxes eyebrows (there’s only one) is really, really good.
There’s easy-​enough (metered) parking.
You have to be buzzed in from downstairs, kind of like someone’s apartment building, which is a bit odd, but inside, it’s a nice décor, and everyone is really friendly.