Metro Realty Corp

Sue Carroll helped us to purchase a condo in Brookline in 2010 and we were amazed by the quality of the service she provided us. This summer, we had to leave Brookline and we hired her to sell our home. Again, we had a wonderful experience with her as she made everything go smoothly. I have to say I am so convinced that she is the best of the best realtors in the Boston area. I strongly recommend her if you need a help to buy/​sell a house from a truly professional, experienced and kind realtor.

David Gold helped me find an apartment in Brookline. I had a great experience working with him: he is patient, persistent, transparent. If I were on the market for a real estate purchase, I would probably use him again.

Jessica Hein helped my roommate & I find the apartment we are currently in. Originally she was scheduled to show us one apartment, but when she heard of our needs she immediately thought of a new listing fresh to the market that she felt would be perfect for us… And it was! Jessica was completely attentive throughout the entire process answering any and all of our questions in a timely manner as well as being extremely flexible regarding meeting times. In the future (if we leave our apartment) Jessica will definitely be first to mind!

Can’t say enough good things about Jessica! She was super helpful and responsive to all of our questions and needs. Would recommend her to anyone!

My experience working with Metro Realty (specifically David Gold, Sales and Leasing Associate) to find an apartment in Boston (a city I was not overly familiar with) was easy, enjoyable and for the most part, stress-​free.
After viewing over 12 apartments with other agents/​Realty companies that claimed to have the «perfect“place for me, I quickly became discouraged because many of the agents that were showing me units did not seem to have a good understanding of the building, apartment, and landlord/​management company they were showing. These feelings quickly subsided when I met David Gold to view an apartment in Brookline/​Allston.
Prior to meeting with David in person, we chatted by phone to discuss what I was looking for in an apartment such as budget, location, size, and appliances. The first apartment David showed me clearly demonstrated that he had listened to what I described I was looking for and desired in an apartment. I ended up taking the first apartment David showed me. David was upfront about monthly rent and fees associated with the unit. The apartment was within my budget, an ideal location for me to get to work while still having access to local shopping, restaurants, and other amenities. David showed me a quality apartment and could speak informedly about the surrounding area, history of the building, and service (s)s provided by the building’s management company.
Overall, Metro Realty provided a friendly, trusting, and welcoming environment. I was particularly impressed by their high quality customer service and ability to respond quickly to e-​mails and phone calls. Thanks, David. I highly recommend Metro Realty.

Just a quick review for Chris Anderson, who did a great job helping us find an apartment (we wound up renting directly from an owner in the end, but we started out seeing places with Chris). Chris was helpful and professional in all communication and really paid attention to our parameters (location, price, etc).

Metro Realty (specifically Chris Brown) was super helpful when my roommate and I were looking for apartments. We were both moving to Boston from out of town and had to do the apartment search separately on different weekends. Chris was very accommodating with our time constraints; he found us a lot of good listings over several days and also seemed to know what we were looking for in terms of price and location (especially since my roommate and I weren’t together for either of the days). We have currently been in our apartment for two months and love it!

Whatever you do, do NOT trust these people.
Tons of college kids move to Boston looking for their first apartment, and I was one of those kids.
Me and three other girls had signed a lease on a beautiful place in the heart of Coolidge Corner with Metro. Little did I know I had just signed myself to a year of hell.
First, we start moving in and our realtor had given us the wrong set of keys leaving us outside all night with our stuff on the street. Shortly after that we find out we have a bed bug infestation. So we set up a time for the exterminator to come. If you don’t know with bed bugs they bomb your place three times and each time you should have your stuff bagged up a week in advance. The landlord and realtor «forgot» to send me the email with all the instructions on how to get my room ready but sent it to my other roommates. Roommates whom let’s just say weren’t at all organized. So I find out the night before the guys come and I am not a last minute person. I am a working college student and I don’t have time! I also want to have everything perfect for the exterminator so we don’t have bed bugs again. The realtor apologizes and promises to email me next time. She never emailed me again. So the bed bug thing was absolutely crazy and then the landlord decides after all this that he wants to make repairs to our apartment. I wasn’t opposed but there were construction guys with the keys to our place coming in and out as they pleased. No one gave us dates or times when they would come. They just came and did whatever. That’s pretty scary for young women living on their own. I came out of the shower once just as a strange man came in. I asked politely if the realtor and landlord could email me before they let the men in. They said «of course!» they emailed me once I believe to warn me the guys were coming. Never emailed me again, they just let the strange men in again without any warning.
Can’t get any worse right? Wrong.
I was having panic attacks weekly now staying at this place. I wanted out. So I looked for a sub letter but the landlord said he had to ok the person and that my other roommates had to as well. So basically this person had to be perfect or I couldn’t get out.
I could go on and on about all the other things Metro and the landlord did at 12 Greenway Ct. But I think you get the point.
This was one of the worst experiences of my life. I hope this helps at least one college student not have to go through what I went through. Which was being tricked, violated, and disrespected.

I worked with Mike Valencius and had a great experience with him. I was looking for a 2 BR apartment. He was extremely welcoming and approachable with any questions/​concerns. He took the time to find out what we were like in order to find places that best suit our needs, and was always available. If you’re looking for a place, don’t hesitate to work with Mike at Metro Realty!!!

The main reason I love Metro Realty is that they have great listings. I no longer live in Boston so this review is long overdue, but when I was looking for my first apartment there 3 years ago, the real estate agent showed me all great places that were a lot more comfortable looking and much cleaner than the gross college studios I’d been shown (you know, the kind with black wood floors and cheap stark white paint that don’t color in the lines on the walls).
Yuriy, who no longer works there, was very patient and not pushy or shady. My price range was up to 1300/​month and I ended up renting a beautiful 750 sq ft 1 bedroom top floor apartment in an elevator building thanks to Metro Realty. After moving a few more times and working with some seriously bad real estate agencies, I definitely would recommend Metro Realty and ONLY Metro Realty to anyone looking.

I have used Metro Realty twice. Jessica Hein is a great realtor– she goes above and beyond what others in the Boston area are willing to do. During our most recent rental experience, Jessica called us the minute our dream apartment was listed and we were able to visit it and put the deposit down before anybody else had even heard the place was available. I also appreciated her honesty with us– making sure that we got the most bang for our buck as close to the areas we wanted to live in. She is friendly and helpful and made the process of finding an apartment quick and easy in a place where finding a good place to live is anything but simple.

My fiancée and I are looking for our a first apartment in the Brighton area. Ashley Reader was wonderful with last minute changes and keeping communications open. Unfortunely, we were not able to find the place because we quickly realized we needed more than we thought in terms of space. Ashley again was very happy to show us other potential places that we did not realize.

Had a positive experience with Metro Realty, specifically Jessica Hein. Was interested in one competitive apartment building and one competitive apartment building only. Jessica, aware of our narrow parameters, contacted us the day the first unit became available and had us on a walkthrough within three hours of that availability. We signed on the spot.
Metro was the exclusive realtor for our target building (so the default option in our case); however, they did deliver a unit in our preferred building in a prompt/​efficient manner and were professional/​respectful throughout the process.

Couldn’t be more happy with our experience here. They helped us get an apartment in Boston, from halfway across the country, sight unseen. And they did a fantastic job. Very nice, professional, and great customer service. That’s if you don’t mind the realtors fee.

Adam Mundt at Metro charged me $ 500 for an «application fee» while he did little work. He did not find a tenant, and did not create any new lease materials. This is unethical behavior, and the worst I’ve seen from Boston’s many rental brokers.
I’ve dealt with Metro in three transactions over the past five years, and my experience has been terrible. The most recent interaction upset me significantly. After getting a transfer from work and learning I needed to leave Boston, I quickly found a tenant willing to assume the lease, and pay the same rent. My landlord granted permission for a new tenant to takeover, pending Metro’s application process (credit check, references, etc.).
I called Adam Mundt at Metro Realty, and explained the situation. He informed me that he would charge $ 500 for the process, even though he had played no role in finding the tenant. He refused to explain the logic behind his charge, saying vaguely that it was for «legal stuff to make a perfect lease.» Note, the lease remained unchanged. This is unethical and dishonest. I’m glad to pay a fair fee for work well done, but in this case Metro/​Adam are performing no such work, and expending minimal cost and time.
His actions speak to his character and that of his employer.

The folks at Metro Realty, specifically Cari Hook, with whom I worked most closely, are absolutely wonderful! Moving to Boston from New Jersey made the apartment hunting experience a bit more complicated than a local move, but Cari was exceptionally helpful, patient and accommodating throughout every step of the process. I truly believe that I will be happy in my apartment for years to come because of the care and hard work that Cari and Metro Realty put into the interaction.
Thanks Metro!

I really like Metro Realty.
We came to Boston last year looking for an apartment and we only had a few days to find it because we had to go back to our country to wait for our visa. It was already July (people who live in Boston know how difficult it is to find a good apartment this late.) and we were still waiting for our visa to be approved, but they managed to help us in every possible way. It was really easy and smooth.
They managed to leave the place really clean… We even bought a vacuum cleaner the day we arrived because we thought the carpet would be in poor conditions, but it was great! The apartment was moving in ready! I was really pleased!

I’ll tell ya, the real estate market in Boston for Apartments it tough. The turnover is a major factor, so Realtors don’t really follow through sometimes. I’ve sampled around and METRO is awesome. The communication with our Realtor was amazing, she was in constant contact with us. Even if she was out for the day, we still got the heads up on properties from her other co-​workers. They had the exclusive deal with one building that we loved, and eventually got into (THANKS KARA!).
On 9/​1, the movin’ day of much of Allston and Brighton, Metro was organized, friendly and even offered free snacks and water. I think this place is as good as it gets. If you can get Kara, as your Realtor, I highly recommend that.
They also even give you a fun packet with all your info and pre-​addressed envelopes for your rent. After the disaster last year with the Realtor and company i used (Greenline) this year went so smoothly. Thank you again Metro!
In short, 5 star service for snacks/​water on 9/​1, great communication and great service. They have tons of free swag you can get, so kudos to them.

My girlfriend and I just moved across the US to Boston. We need to find a place to stay by August 1 when her new job started. Little did we know that Boston works around a Sep 1 lease schedule so if you want a place before Sep 1 you’re out of luck. We called, emailed, and checked out over a dozen places in Boston and Cambridge before we found a listing by Metro Realty.
Ultimately, that listing was already rented, but our associate Ashley Reader found us a few other listings. Sight unseen we ventured to Brookline to check them out and they were all some of the best listings we’d seen in a month. Our leap of faith was rewarded by a great realtor who found a great apartment that we just moved into.
Tip: A lot of landlords in the area only broker through them, so you definitely want to call and check their listings.

N.b. — the following review pertains to the home sales side of Metro, and agent Sue Carroll, who couldn’t have been more knowledgeable, patient and helpful holding our hand through what otherwise would’ve been a traumatic, and most likely (without her help) doomed, process, if we’d just gone out on our own and winged it. Thanks Sue!
The specifics:
Early April, 2012
Lady Friend: All right bucko, no way around this time. You’re buying me a house this year, whether you like it or not!
Me: Agreed, Long Suffering Lady Friend. The most auspicious moment is at hand! Our nest egg is well padded, rates are low, house prices are lower, and appealing houses keep popping up and up in our various search resources. Let’s do this thing!
***
And do we did! But not without some help, a lot of help. Two isn’t enough to get the job done, not with how byzantine and bewildering the home buying process turns out to be at ground level, once the online searching and open houses are done and you need to get down to brass tacks.
Because once you find the place, once you settle on maybe sort of kind of wanting to put an offer in, that’s when you realize the every tightening limitations of your own knowledge, and when you realize that it’s not going to get the job done, and not only do you not know what you are really looking at or for, but don’t even know how to format the question of what you are looking at or for, let alone what further steps to take along the long chain of Escher-​like steps that seem to follow no real rhyme or reason.
And that’s when you call in the pros. We solicited the aid of Sue Carroll, based on a personal recommendation, in early May, and by the end of the month we had settled on a house, negotiated down the asking price of same house, and signed the purchase and sale.
Sue accompanied us to various far flung individual showings of properties, and pointed out pros and cons we would otherwise probably have missed. The devil is in the details, and Sue was expert as ferreting these devils out. Once we settled on a relatively devil free house, she was quick on the draw in putting our offer (we had to act fast), negotiating the final price, and getting all the paper work done in what I assume to be record time.
Onward we go, and she helped us line up the inspection posthaste, and managed to make parting with the single largest (and the second largest) check I’ve ever written seem like the best idea we’ve ever had. During the whole hurry up and wait period between the purchase and sale and closing she fielded any and all questions we had, no matter how piddling or paranoid they turned out to be.
Even postclosing now, when the dust has theoretically settled and the sale is finis, she’s still working to help us get all the workers we need to spruce up the house before we move in.
So, the short of all this, after you’ve waded through the long just above, is that I, we — the Long Suffering Lady Friend (who has given me permission to act as her spokesperson, at least in this one instance) and I — cannot recommend Metro, and Sue Carroll, highly enough.