Gentle Eyebrow Threading

I really wish I sorted the reviews so I could have read the eventual negative outcomes of all of the other clients that left thoughtful reviews. Anyway.
I was a loyal customer for 3 years and referred MANY people to Rema — which makes this story bizarre and pathetic (on the part of the business). I will not make the mistake of referring anyone ever again to Rema and plan on letting everyone I’ve ever referred there know the terrible way they treat customers.
I called to make my usual appointment and I should have realized that something was wrong when I did not get a call back the first time. Instead I tried calling back again a week later. Again I received no reply. As I said I was a LOYAL customer so I tried one last time calling back for the third week in a row to leave a message asking for an appointment.
I finally got a call back in the 4^th week from the husband of Rema (he is mentioned many, many times throughout Unilocal reviews and typically in a negative way — I wish I had paid more attention and tried to sort for the negative reviews before because these girls were so right and were telling the truth).
Rema’s husband, Abraham, called back and told me after being a loyal customer for 3 years «you will need to take your business elsewhere because Rema takes too long doing your eyebrows.»
Try to let that sink in a moment. I — the customer — am getting blamed and told to go elsewhere because «Rema takes too long» doing my eyebrows.
I think the madness and craziness of that statement speaks for itself so I don’t think there is a need to go into how completely psychotic that statement really is.
If you sort the Unilocal reviews for Gentle Eyebrow Threading by negative first (which I finally did after 3 years), you will see many others that had similar experiences (I believe Kris, Parson, Ess, and on, and on, and on).
I don’t know many businesses (or ANY businesses) that turn away loyal customers of 3 years for the reason that the business person is taking too long on that customer.
When I tell people this story the first reaction I get is «you’re joking/​kidding, right?» No, I am not kidding.
More than psychotic, It is sad and pathetic that this is the way a business would reward a customer that has been loyal and has referred many other customers/​brought business to you.
I really hope I saved another person the terrible experience I went through.
PLEASE LISTEN TO THESE REVIEWS. They are not lying and have no agenda. I can vouch for all of these other people because it just happened to me.
And if you want to talk to me personally, I can show you receipts, give you appointment dates/​times, and names of other people I have referred to prove I am telling the truth. I have no agenda, I just hope to save the next person from what I actually went through in dealing with these terrible, terrible, people.

Wow! So glad I found Rema. It was my first time threading and she was incredible. My brows have never looked so good. I did follow some of the other Unilocal reviews and grow them out before I went, and I’m glad I did. I will be definitely recommending to others!

I love Rema. She’s SO friendly and fun to talk to. She also makes my eyebrows look perfect. It’s definitely worth the price/​trek on the green line.

Rema is great… She does an amazing job on your eyebrows. and she has the warmest personality

Best, best, best threading job I’ve ever had. And the customer service provided by Rema was exceptional.
I was in town on a business trip in May; I was pressed for time and my eyebrows were in dire need of some TLC. Rema returned my call in a timely fashion and she managed to squeeze me in after hearing my availability.
I was received warmly, and instantly felt at ease having my eyebrows handled by a «new» threader. Considering her tight schedule and still managing to squeeze me in, she took her time.
Sure the price was a little more than what I am accustomed paying but it was absolutely worth it!
My eyebrows have never looked so good! I received plenty of compliments. I look forward to my next Boston visit because I will def swing by to see Rem!!!

I have been going to Rema for over 7 years now. Obviously I love the work that she does, it is excellent and consistent every time. If I want to try something new with my brows, Rema is more than willing and able to accommodate. I always get compliments on my brows and tell others where she is. It is a little studio in Brookline, but it is perfect for the services provided, nothing glitzy, just threading. I get my appointments the week that I call, even though I know that it has gotten much busier lately –which is great to see — there is never an issue with booking. Rema is a doll, and I have had the pleasure of meeting her whole family having gone there so long. She knows what she is doing, and that is key, you ca trust that you are always going to get what you want. I hope to continue to see her business grow, as she deserves it!

Rema is the absolute best! Like so many others, I am very particular about my eyebrows and she has delivered every single time. She doesn’t take off too much, and knows how to perfectly shape each brow.
Not sure why there are so many negative reviews about her customer service. I have found both Rema and her husband to be overwhelmingly courteous and friendly. Yes, you have to call ahead to make an appointment but I find this to be standard with most quality beauty services.
While the price is kind of steep, and paying cash (for eyebrows only) can be inconvenient, I feel it is worth every penny.
Go to Rema, you won’t be disappointed!

Rema does phenomenal work!
So why only 1 star? Well…
I saw her only once — last August — and she did a great job with my brows. I previously always had them waxed until they were made uneven at my last waxing. Rema was informative about threading and gentle. She asked for my opinions and gave hers. I went with her advice. I asked her if she would mind doing my upper lip also. She happily said yes.
We had agreed that I should let my brows grow in for a couple months to start anew.
I tried scheduling an appointment with her in December and was told that I am «too picky» and take too long. My mind was BLOWN! Picky? She asked questions and I answered them. I also followed her suggestions! I don’t understand how that is being picky.
I’ve called and left a few messages in the 6 months since to see if she will see me and I do not get called back. I guess my business is not wanted. It would have been nice if I was told about my «pickiness» at the time of my appointment.
Her husband is quite rude on top of everything. All scheduling is done though him. You leave a message and if he feels like it he calls you back.
It IS pricey but Rema’s quality warrants the price, if I’m being completely honest.
My biggest complaint is poor business practice. Very poor.

After the phone message, I just got Rema has to know this is coming.
I’m giving them one star. Not because she is a bad person but for the following reasons:
1. Overly priced: at first I accepted it as the price of getting the quality and the location. Then I realized that there is a woman named Ranju who does just as good if not better work, in an equally nice location (Brighton) for half the price.
2. Hours and Scheduling: you say you are open until 7 pm and yet when I call suddenly you don’t want to take me after 6 pm. And I’m not demanding a certain day, shoot I can wait weeks out, but it «stresses you out» to take me after 6 pm. Okay… either you are open until 7 pm or you aren’t.
3. Customer service: Rema is fine. Her husband Abraham is not and when I break down what really happened maybe it will make sense. I call to make an appointment because that’s what you have to do here. I then get a call back shouting at me to say «when do you want to come in?» I say «when’s the next availability?» and he shout «we are booked, it could be 3 or 4 weeks out.» So I say «okay, I’ll just call back later when I have my schedule in front of me and can book out.» I was driving so it wasn’t safe for me to do it then. This is when I begin to get suspicious.
Culminating story: I call again to say, it doesn’t matter when you’re free if it’s July or August, just book me. No response. Finally I get a message God knows when it was left from Rema asking me to take my business elsewhere. I’m somewhat shocked but not that shocked as the signs of not returning my calls and shouting at me when you do started to make me suspicious.
Here’s what happened: the last time I saw her, I came from work. Now usually I try to remove all my eye makeup before I see her because I’m a bit of an expert at shading my own brows. It’s the reason I can go for so long without plucking, tweezing or anything. I don’t let anyone but a threader touch my eyebrows. So, as I go to just wipe it off-​which has never been a problem for her she always says «take your time”-she says «Oh no you don’t need to remove your eye makeup, I didn’t realize the reason you do this was for me.» I said «yes, because I want you to see my natural brow and not the one I ‘draw’ on.» She’ said «no leave it, I can do it.»
Well, it was a bit of disaster. I felt her taking off too much hair. When she finished the arch was okay but she took off way too much hair underneath in the center of both eyebrows. I’m trying to keep my eyebrows thick and she took the thick middle away. Needless to say I was not happy and I told her «you took too much hair off» and she tried to come back at me and say «no it looks the same.» And I said «no it doesn’t» but I didn’t want make a big deal of it so I said «it’s fine, they’ll grow back, I’ll just wait longer before I come in next time.» I left it at that because I do not argue with people, but my face said unhappy. Paid her the same with my generous tip and left.
That was the last thing I heard but apparently my feedback to her that I was unhappy with my brows (which didn’t have to happen because I could have easily wiped off the eye makeup) stressed Rema out. Stressed her out to the point where she lied and made up stories about not wanting me to come anymore because 1.) I wear makeup (I remove it every time mostly before I come, very few times as I’m walking in) and 2.) because I showed up 20 minutes late. I would never show up 20 minutes late to an appointment. That is outrageous and I would cancel an appointment before I show up that late. My stylist, my nail tech, my esthetician can all confirm, Parson is always on time with maybe 3 minutes to spare. So apparently stress gives Rema selective memory that causes her to make up stories. Whatever.
I’m giving one star because of the lying, the too high price (which I’m happy to pay for quality and service), the inconsistency with time, and her inaccessibility. She’s also very slow which is probably another reason she is not the best manager of her own time. There are other people who are just as good who are more accessible for half the price. Furthermore, I need someone who can be an adult and take feedback when I’m not happy with a service and move on. After all of this she didn’t have to ask me to go somewhere else. I’d already left and my pockets and my time thank me.

Rema is absolutely amazing. I’ve been battling my eyebrows for years and spent the last 6 months using a salon that only tweezes because I had heard it was better for shaping thicker brows. I was so unhappy with how they were looking I decided to risk trying threading again.
After reading the reviews, I had a great feeling about Rema. She made them look absolutely incredible! She really listened to what I wanted and talked me through exactly what she was doing. The shape is amazing and I’ve gotten so many compliments.
Note: The place may seem like it’s a little sketchy, but it’s not AT ALL. Once you find the blue house, go to the right side toward the back (you’ll pass a pre-​school/​daycare) and enter the back door. Once you go downstairs you will see her door at the end of the hall and you’ll have to ring the doorbell. Feels a little weird, but it really isn’t.
I am so happy I found her! Heading back this weekend!

I wish I could comment about the actual service of getting my eyebrows threaded but I can’t. For the past 6 months I have tried on numerous occasions to make an appointment but it is clearly impossible.
First of all, I have to leave a message asking them to call me back. Then, every time the man calls me back (hours, and sometimes days, later) and I ask for an appointment, there is never one available for the days/​times I need. And they apparently only make appointments 3 weeks out. So he then proceeds to tell me he will give me a call within the next 2 – 3 weeks if anyone happens to cancel their appointment during the time frame I am looking for. And I never receive a call back. And I’m left with a giant caterpillar of an eyebrow chilling on my forehead as I wait.
It’s just inconvenient for people with a certain availability. I am officially over trying to make an appointment with this place. I will continue going to Heritage for my eyebrow threading.

Rema is incredible. While the cost is a bit more than I’m used to, it is worth every. single. penny. I’ve been getting my eyebrows threaded for years and have never had them look so good. She starts out asking what kind of eyebrows you like. I told her I like a dramatic but natural looking arch and she did some sort of wizardry to lift my arch like it’s never been lifted before. She also got them to look the most symmetrical they’ve ever looked. At the end she showed me an area she would like me to grow out to perfect the arch even more. I’ve never had someone take so much time to discuss my brows!
While the process took longer than I’m used to, she is extremely thorough and meticulous — she trimmed at least 3 times (I’m used to just once!).
She also has such a great way about her — she’s so cheerful and friendly and just awesome to be around. Five stars all the way!

First time customer and very please.
Reema was able to fit me in within an hour’s notice. She is very friendly and likeable.
She will give you her honest opinion but do what you ask. My eyebrows look great! and I will be back.

You guys dont disappoint! I went for the first time today got there 10 mins before closing and they were already heading out the door but opened up shop to see me and im so happy they did. Shes amazing at what she does she listens and she executes! I think i’ve finally found my eyebrow guru! Its a tad expensive for what I’m used to ($ 20) but she earns that and more! Stop by you wont be disappointed.

Fabulous service! Friendly and gentle, made me feel comfortable the entire time and I am so happy with the results. My eyebrows are better than they’ve ever been, and I can’t believe I’ve lived in Boston for 3 years and just discovered this place.

I’ll start this review off with honesty. Gentle Eyebrow Threading charges $ 20 for eyebrows which is a bit much. That being said we are in Boston, MA not New York or New Jersey where fantastic threaders line the streets to give you your best brow for under $ 10. AND Rhema will give you your BEST brow. In this city of overpriced everything a visit to Gental Eyebrow Threading is worth every single penny. This woman is a «threading goddess» working amongst a sea of pretenders and therefore she gets to price her work accordingly. She takes into account the shape of your face, eyes and the condition of your brows. She also suggests waiting to grow them out to help attain the best shape for you if necessary – which means less money for her. She actually cares about her customer.
Beyond brows Rhema is also one of the most positive individuals I’ve met thus far. Women leave her shop glowing and confident and not just because of their well defined brows. A trip to her shop could easily replace your therapy session for the week. She’s all compliments and present day awesomeness without the trip down memory lane. If it’s not obvious by now I appreciate her talent and professionalism and adore her pep talks.
You? Go. Brows. Now. Then come back and write your own review!

I found Rema about two years ago after doing some research on eyebrow threading. Before moving to the Boston area I waxed my eyebrows with the same woman for over seven years. Rema remembers your name and your eyebrows. She is very aware that I prefer thick eyebrows and will ask for my opinion before threading certain areas away.
It is never difficult to make an appointment just give them a call and leave a voicemail. They will always return your voicemail so that you may make an appointment.
I highly recommend seeing Rema if you are looking for eyebrow threading.

Rema was so busy that I had to book an appt, but I was able to get in on the same day, so it worked out.
Rema is such a friendly person with that beautiful, jolly voice that you can’t help but to love her! She tells you step by step what she is doing and is very thorough!
She is a little pricey: $ 20 eyebrows, $ 12 lip, plus a tip so it’s closer to $ 40.
Overall, a great place, highly recommended!

I’ve been loyal to Rema for about a year now – she knows brows like nobody else and is about as sweet as apple pie! However, like many here have mentioned, her husband is another story altogether. So when you make an appt, BE SURE to confirm it’s Rema who will be working on you.
Her husband, Abraham, seems to be more actively involved with her business nowadays, managing phones, payment, and taking some clients. I guess it’s tough being compared to Rema, but he definitely doesn’t seem to have the accommodating nature she does, or the threading skills. I was a bit late for my appt, bc of work and the dreaded ancient draconian wagon that is the green line, and I felt like I was in an episode of Seinfeld – the soup episode, you know – THAT one. «No soup for you!» Except, «No pretty arch for you!» I was hoping they could squeeze me in, since I just needed a quick touch up (which I knew would take 5 min or less), and Rema was kind enough to take me.
For some reason, I kind of preferred when Rema was on her own – made for a much more seamless, guilt-​free experience…

OK, so first I gave this place just a weak 1 star because I think it is totally sketch and annoying that to make an appointment you need to first leave a message & then get a call back (what if you say, have a job, how are you supposed to answer the phone all the time??).
Well I did schedule for today at 11:45am and was VERY PLEASED. The husband was very nice on the phone and when I could not find the place (I parked about a ten minute walk away) he was great and gave me excellent directions. He let me know right away I’d be seen in a few minutes and there was a wide selection of cheap magazines, too!
Rema is GREAT. Very very quick, friendly, upbeat, and complimentary of my eyebrows (in the past done monthly in San Francisco by an Indian woman). Rema is from Jordan so appreciates Middle Eastern hairy eye brows and the beauty of keeping eye brows THICK not so thin. She cleaned then up, shaped them a little bit, and for 18 dollars I was on my way.
She hardly even thought I’d tip which was odd (don’t worry, I did). And I’d suggest making your appointment for 1 month out when you leave so that you don’t need to do the whole call call, wait for a call back thing. Lastly, as for parking — the appointment takes 10 minutes all in all so I’d say save your quarters on metered parking and go for the Stop and Shop Parking Lot. If you are super paranoid, buy something like a Diet Coke at the Stop and Shop and then be on your way.
THANK YOU, REMA! Will come back in the future…