FedEx Office Print & Ship Center

The computers run at glacial speed. Seriously they need to update their desktop browsers! The browsers will tell you so no matter which you choose — Internet explorer, Firefox, you name it. That’s how they getcha — the browsers move at AOL era speed when you’re trying to download files for printing from gmail. Never again. While I hate my old printer, I’ll just have to invest in a new one to avoid coming here for printing needs!
Staff take forever to help you when you need it — it seems they’re understaffed! I’ve needed to make color copies before and it took 15 min for an employee to help me work one of the copiers which was giving me credit card issues.
Also, if you need to fax something, remember to take your credit card! It’s one of those machines that holds your card till you’re done, not like the swipe and remove quickly systems for the desktops.

Most unhelpful and incompetent staff ever.
Had some tickets to print so I sent them to my Dropbox knowing I could access it from their self-​service system.
We go in, it does not recognize the document (a standard pdf). I’m in a bit of a rush, the tickets are for a game starting in 1 hour, so I download the FedEx app and use that: doesn’t work either. I go to the desk and ask for assistance. The girl just looks at me and basically says «tough luck». Her colleague intervenes and suggests we connect on their computers and download from Dropbox there and print. Ok. Fine.
I had $ 5 on my card. After having spent 1 minute on the computer ($ 0.35/minute) and printed 3 sheets (which should have been $ 0.63 in total on the self service device, I have nothing left on the card.
Ok, it is not a lot of money, but by principal, because those guys were incapable of coming up with a solution to their broken down system or even suggest they connect on their stations on our behalf, I had to pay 5 times the regular price.
And their response? tough luck. Seriously?!
Just because you are the only place open on a Sunday for printing last minute does not mean you get to treat clients like shit!

This is probably the best FedEx I’ve been to in the area. It is mostly self serve in terms of printing, making photocopies etc. so I can’t judge them on that. Whenever I have needed to ship something however, this FedEx is very convenient because it stays open longer than other locations downtown, and the staff has always been very helpful.

Dirty smudgy work. .. and it takes forever too! I wish I had gone elsewhere. Very poor management and training, I think.

The manager here is nasty. The last two times I visited he was passive aggressive, rude towards his staff and customers. Sir, you should be embarrassed. If you have a personality disorder, Perhaps you should not be working out front. If you the customer have a choice between locations or companies, avoid this one. Vote with your feet until this guy is gone.

0.59 cents for every colored copy on A4 paper
0.12 cents for black and white
Basic coil binding costs $ 5.99
Very much a self service center– insert your USB drive to the machine attached to the printer, choose your document, email or print yourself a receipt, and you’re set.
Quality of the color printer is okay, not fantastic laser quality, similar to that of your home ink jet printer.
Service here is s-​l-​o-​w. Although there were about 5 staff roaming around, 2 of which were chatting at the back, I was left standing idly for 5 mins looking at staff avoiding my gaze. What happened to multi-​tasking?

I have always found the staff here extremely helpful. Sometimes I have had unusual requests, each time they made my life easier. Shipping challenges, unusual print requests, this crew does it all!
One time in particular I had a PDF that they helped me find the correct paper stock to use. Details like that really help improve the customer’s life.

I’ve bounced between Staples, CVS and Kinko’s to print out my portfolio pics and this place was recommended by my agent. I find it to be hit or miss, but I’d rather just plain order my shots from Shutterfly. This was a recent experience:
I walk in and wait patiently by the counter while a chubby, disgruntled-​looking manager tells a deliveryman from UPS that he cannot accept a package their store was sent. They banter for a few as the deliveryman tries to explain that all he wants is to deliver his package, and eventually is told to leave the store. He then turns to me, and asks «Do you need help?» I smile and say yes, that I’d like to print out from a CD my photos. I brought my portfolio to show him the type of paper they printed on last time so I could have the same style, and he informed me that they «no longer used that paper «nor had anything similar.
Standard 8×10 glossy paper? Really, you don’t have ANY 8×10 glossy paper? «Yup.» He replied. «Try Staples.» He then turned around and left me standing there. As I turned to leave, another customer walked in and he rolled his eyes.
Turning away customers left and right-that’s your local FedEX/Kinko’s!

Slow, inefficient, dirty. Not sure what is even half decent about this place. The employees seem to not care about anything. Awful all around. Also don’t trust them to even do the simple task of putting your label on the package. They just throw it in the back without any labels and you have to hope it gets where you need it to.

Valery was my ANGEL. As a college student with an early morning deadline I walked in totally unprepared to this location an hour before close, expecting an oversized color print and mount within the hour. Valery explained to me it would be tough and I silently cursed myself for yet again procrastinating. Well, VALERY CAME THROUGH! Valery could have easily said no and sent me on my way, but she did everything in her power to print my job within the hour. I came back to an impressive print job but realized I needed another copy. So Val got at it again, re-​printing the job and staying past close time by almost 20 minutes to save me from failure and fix my mistake. She’s seriously a gem.

I went there to find out information about enlarging a photo. I admittedly told the lady that I knew nothing about it (with a smile on my face-​ready to learn!) yet she was SO unenthusiastic it was painful and I felt like I had walked into the wrong store. She really turned me off from getting my photo printed here — I just don’t appreciate businesses where their employees aren’t eager to help!

Like every other chain, things here are pretty standard, but I do enjoy this location for a variety of reasons.
First, it is really simple, and you can use a credit card to do just about anything. All instructions are printed out, and are obvious, and there is an abundance of helpful staff.
I don’t own a printer, but I live close enough to Fed Ex that it doesn’t even matter.
You can fax, print, copy, scan, go on the internet and send packages all at this location.
I have never experienced a long wait. More pleasant experience here than at the close-​by post office.

So, this place is A-​OK. Nice, helpful staff and easy enough to navigate. Reasonable pricing ($ 0.57/color print). Easy self service stations.
The Extra star (and reason I’m making this review) is to gush about this new iPhone App: ePrint by HP. FedEx was smart enough to pair up with HP and develop an App so customers can send and print of pictures from your phone. I was in and out of Fed Ex in less than ten minutes– pictures printed and all.

This is my neighborhood Fed Ex and because I work from home i spend a lot of time here, doing various projects — whether it’s printing, shipping, or having something like stickers custom made. The people at this Fed Ex are always super helpful — especially Ed! He is so professional and really cares to make sure he gets your job right. You don’t encounter great customer service enough these days so I’m really glad Ed is around!

Hey Fed Ex! You were so helpful last year when I was constantly in a pinch with my printing problems! Now, you are kind of downturning.
I go here for personal help, obviously I do not want to be sitting in my apartment dealing with the problem I am having printing to begin with. Although, the second I arrived, a ridiculously slow employee directed me to the over-​priced computers that you have in the store instead of assisting me.
Even though a very nice assistant manager comped me my prints after I complained how you would not physically help me in the store, I have a feeling I will be going elsewhere.

This is a review for Jose. I have never used a copy center before. Usually I have the right equipment at school or at home to do want on my own. But yesterday I had a late night last minute emergency. Jose was nice, patient and helped get the job done. Thanks Jose. I hope I remembered your name right.

absurd incompetence. I tried ordering some documents to be printed. My intern went to pick them up 3 times (including after having me call to confirm and resending the documents) — and by the third time, they still weren’t there, even though I had been assured that they were ready.

I sent a painting with glass frame from this fedex offc. because of the delicate nature of the item, i had this fedex offc do the packing. The package arrived with the glass broken an I am still trying to get my claim resolved.
The Brookline offc told me that I need to deal with the national offc. The national offc tells me that the claim lies with the Brookline offc.
Now I am at a point where I have to be home from 8am-​6pm for somebody to come out and «look» at the damage. The customer service person cannot tell me what the process is after that!!! As bad as it is, the US Postsal Service has better customer sevice!

This review is for Fedex shipping. I have just had the worst mailing experience of my life trying to receive a package sent via Fedex.
Please be aware of several things:
Fedex has terrible customer service on a national level. When you call to track your package, you will never be able to contact the same person. The people you talk to will not be able to communicate with each other. When you ask to talk to a supervisor about your issue, you will not be assisted.
When you ask them to deliver a «direct signature required» package, you are making it virtually impossible for a working person to receive the package at their home.
In order to pick up a package delivered anywhere in the boston area, you will be asked to travel to Wilmington, which is 15, 20, or even 25 miles from various locations in the Boston area. God help you if you work during «business hours» (I wonder why they call them «business hours»?) and don’t own a car. I wonder how long the bus takes to get to Wilmington? Oh… they are only open business hours too? ah… great!
If you have missed your package three times, there is no way to pay extra for them to try again.
Also, if you are a business requiring a direct signature, be aware that they don’t id. Apparently a trained monkey could stand in for me at home. But I don’t have a trained monkey, or a package. Thank you Fed-​Ex.

This place is intolerable. You’ll sell all of your FedEx shares once you see how this place operates. Just stick to the self-​serve copiers and don’t make eye contact with the prosimians behind the counter.