Monro Muffler Brake & Service

I came here on 30 a minute short notice because I needed my new tires installed on my Range Rover, balanced, and also aligned. The guys took me in and got me taken care of. They were very respectful and courteous. The price was very reasonable and I had no problems whatsoever. I don’t know why everyone else had bad experiences, but so far, I’ve had none.

I went to Monroe for an oil change for the first time since I live near them on 131^st and Capitol Dr. in Brookfield WI. I bought a new car in 2012 and had 2 years of free oil changes with the dealer. A little while after my oil change at Monroe I noticed oil leaking. I took it into the dealer since my vehicle was still under warranty. He told me that whoever did my last oil change cracked the cap by screwing it to hard.
It ended up costing me almost $ 100.00 for their mistake. I immediately went to Monroe and showed them the cap and an employee copied the receipt for the work I had to pay for and told me they would contact me. That was more than 3 months ago and I never received an email or phone call from the company. The oil changes are a good price but look out it could end up costing you more in the long run. I will pay more for an oil change now at a place who guarantees their work. Very disappointed in Monroe.

Twice I have gone here with coupons for oil changes that include tire rotation, pressure check, etc.
First time they «refused» to do the tire rotation due to «wear on the tires» With a Front wheel drive van, I wanted the better tread on the front.
Second time… same thing… they did not rotate tires or check air pressure. My passenger side mirror was pushed out of position, when I went to adjust it a few hours later the housing broke. 3 days later I went to fill the brake fluid, under the hood I found one of there tools left there.
Total joke… will never return to that location. Guess I got what I paid for.

I use to seldom go here for small repairs.
I would have to say that they deserve only 1 star due to higher pricing on luxury import repair costs. Also they are very money driven, and love to make the most off of your wallet. Other than not respecting your car, and poor business practices. They do have friendly staff that can answer almost any questions. Be prepared to wait a while speed or urgency is not in their vocabulary! They also have good oil change prices and go out of their way to help me with my car needs as long as I am ready to open my wallet wide! Thank You Monro.

Called for an oil change appt ahead of time. Arrived two mins past start of appt. they said it would take 30 – 45 mins. I’m currently still sitting here at 1 hour and 10 mins in. My car was in the parking lot for 30+ mins until I asked if they were going to take it in. Good thing or I would have been here all day!

This place took advantage of my 81 yr old mother yesterday and over charged her by $ 400. She got 2 new rear struts and 2 new average rear tires and she paid $ 1,200. I couldn’t believe it. Don’t trust these guys. They come across as nice, but if they sense you are naïve like my mom is, they will financially rape you. They did this a day after Christmas. Nice. They should be ashamed of themselves.