La Pietra Custom Marble & Granite

I recently posted a review and was asked to delete it off of the site by the «La Pietra» Owner. I deleted my post in knowing that the company would then show us their customer service in full effect. This did not happen. We made arrangements for «La Pietra» to fix their mistakes (fill in the Grout when they mis measured our countertops) They then told us they would be at our house between the hours of 8am-​9am.
My husband and I both work and we have a 6 month old. We made sure one of us took off from work and were home during that time and no one showed up. When my husband called La Pietra at 9:30am, He was told that «someone was on their way». Ten minutes later, a call was made back to my husband saying that «The team member was still working on another project and can’t come to your house». This was a HUGE inconvenience to our family. My husband and I lost Money AND time!
After emailing the team and looking for a convenient time for them to come to our house, we were told that they would come to our house on the following Wednesday between 1pm-​3pm. As we were having lunch and i was feeding my 6 month old, we received a knock on the door from La Pietra at 12:15pm. No call was made, and they were early. We had to stop what we were doing and make the workplace clear for the job.
We will NOT be referring this company to anybody in the future.