Doubletree Brookfield

I don’t normally write reviews on hotels, unless there was something memorable about my experience. The reason I’m writing this review is because of the inconsistent service I received while there. I checked in for one night only and the night I checked in, the desk receptionist was so helpful. She was quick and to the point and gave me the most delicious warm chocolate chip cookies that a girl could ever ask for. They were so good that I had my fiancé go back down to the desk to buy more and she gave us another bag of cookies on the house. That’s what I call good customer service!
Unfortunately, there were a few mishaps during our stay, and one involved not having a remote control in the room. That was a real inconvenience and we didn’t want to have a technician come into our room to program another remote control for us, so we dealt with it.
The next morning when it was time to check out, I wanted to get a workout in first. It was extremely confusing on how to find the gym. I had to go to the front desk three times for help on how to get to the gym and she was not helpful whatsoever. Luckily, I saw a maintenance man in the hall that directed me out to where the gym was.
I really value good customer service when I’m away from home and staying in a hotel. If I ever stay here again, I hope for a better experience. But, as long as they keep providing those cookies, I can’t imagine not being happy there!

We got back from Lakefront Brewery at around 8PM so I got to the pool for some swimming. My wife got some work done in our room. Well, I didn’t realize that I was swimming for an hour. But, I got back to room at around 9PM to enjoy some root beer that we took home. Plus, we had some macaroons from La Reve to enjoy as well with some cranberry walnut bread from Breadsmith. Well, I must have crashed to bed again after driving to the zoo to Wauwatosa to Miller valley to Jelly Belly to Lakefront Brewery. It was a long day but glad to have a nice and comfortable bed. The room layout was huge and nice to have a mini-​living room. We watched the end of Pitch Perfect and found that it was odd that not all the channels were digital. Anyways, it was the most restful night compared to Tomah Hampton Inn. The next morning, we got breakfast at TwoTree Café. $ 8.99 for continental breakfast (no eggs but hot oatmeal was included) and $ 12.99 for buffet breakfast (including eggs, bacon, and made-​to-​order omelet). I got the continental and my wife got the buffet breakfast. Overall, I thought it was good value than to search for breakfast place on Sunday morning. There was some road construction but otherwise, it is not difficult to find off of Bluemound Rd. Plus, there was a microwave and fridge which was nice.

Nice property with everything I needed. As a Hilton Honors member I was greeted with complimentary water bottles and a warm cookie. Honors members also have a dedicated floor on the second floor. My room had a mini fridge, microwave, blow dryer — the typical amenities from Hilton. Tough I think the coffee maker was odd — single brew but a kind of flimsy Wolfgang Puck model.
The restaurant has a restaurant and conference rooms on the first level though I didn’t try the restaurant. They also offer room service. The night I spent there was a large group of people in the restaurant having a loud party; the walls are thin because I could hear anytime anyone opened or closed their door, or stood in the hallway talking — such as the members of the aforementioned party.
Free WiFi is appreciated as well as the easy parking. I’d stay here again.

I stayed here Friday to Saturday on the holiday weekend. When checking in, the front desk staff seemed off– kept giggling, getting distracted, and forgetting what she was doing. The room was nice and the bed was comfortable. While settling in, I turned the tv on and noticed there was no sound on the majority of the channels and loud static distortion on the rest. My guy and I got ready and decided to leave to have our night out. I notified the front desk staff upon leaving and asked them to fix it while we were gone. Staff thanked me and said they would take care of it.
We left around 7pm, and when we returned at 1am, we turned on the TV and it still didn’t work!!! By that time we didn’t want anyone in our room trying to fix what should have been done in the six hours we were gone. I called the front desk to let them know and ask them if anyone had even come up. The man on the phone said it wouldn’t do us any good, but he will have the tv looked at tomorrow.
I chose this hotel because of the rating and because I’ve stayed here in the past with no problem. I’ll be staying somewhere else in the future with better customer service.

I think this may be my new favorite hotel in the area. The Holiday Inn is very nice, the Marriott is also nice but expensive. This hotel is located within walking distance of the Bonefish Grill and Carrabbas. They have a nice updated Precor fitness center with 3 treadmills, 2 ellipticals, 1 bicycle and free weights. They also have a nice indoor pool. I’m guessing that since I was there during Thanksgiving week is why their breakfast buffet was limited. They did have cooked-​to-​order eggs, but the hot plates were mostly empty with the exception of bacon/​sausage. So, not so good on the breakfast. The room was nice, friendly staff and the best price of all hotels in the area.

A nice hotel, very nice rooms, but not the typical DoubleTree lobby/​restaurant, etc.
Service is great. Food was very good. Just a very small lobby and restaurant facility. Beds are a little soft for my taste.

Decent rate for the room, but ur not getting anything else. No breakfast, no free internet, no fridge and by my room even the ice machine didn’t work. Also the room was pretty small. Now our room had two beds, but my wife and I could barely even fit in the bed. And it’s not like we’re that big with me being 180lbs and her being 110 lbs. also, I recently stayed at the hilton in Arlington virginia and even they had free internet and working ice machines and a fridge in the room. At least the rooms were clean and fairly modern. Also there are plenty of stores and shopping close to the hotel which is a bonus.
In the future, I’d rather pay a little more to get more amenities.

Ok hotel for one nights stay. A bit dated as many double tree hotels seem to be these days.

Average hotel – very clean which is why I’m giving it 4 stars. We had to make a quick reservation and they were very accommodating. Downside: Their breakfast was a bit expensive ($ 50.00 for 4 people) so I’d skip it.

Great stay at the Doubletree Brookfield. The rooms are comfy, but bring earplugs. You can hear everything your neighbors are doing through the conjoining room doors. Loved the toiletries by Crabtree & Evelyn.
My room’s deadbolt didn’t work. Of course, when maintenance came to take a look, it was fine, but it stopped working after he left. User error, perhaps.
Breakfast buffet was great. Lots of options.
Will stay here again next time I’m in the area!

I stayed here for the second time a few weeks ago. The first time I stayed here was in June 2012 as I was moving out of Brookfield and back to Los Angeles. This recent trip was purely to socialize with old friends.
The hotel is just fine. The rooms are adequate and clean. There is ample parking. There is nothing remarkable about this Doubletree, which is why I only gave 3 stars. I have never eaten a meal at this hotel so I cannot comment on that part of the service.
I used to stay at a Doubletree in MEM all the time for business and it was amazing… from front desk to overall service. I never got any of that amazing vibe at this Doubletree in Brookfield. My experience here was fine but completely unremarkable.

My boyfriend and I went one night for a concert. We weren’t there enough to really experience everything the hotel had to offer. This review is based off the little time we were there.
When we first got there I went into the bathroom and there were 2 issued tissues in the bathroom. Overall the room was nice and the bed was comfortable. Later that night after the concert we got a few midnight snacks out of the vending machine, right outside the pool doors. I got pb crackers and they were expired 3÷12÷13. I then looked and noticed most of the food in there was expired. One was even expired Oct, 2012. I called the careline and talked to the front desk. We got our money back 4 free cookies and pretzel.
The next morning we woke up to stomping upstairs and loud noises in the hall. Check out was super easy and fast. The staff was friendly and welcoming. We would go back for another night, but it wouldn’t be a hotel to stay at for a couple of days! The location was in the perfect area for us! Thanks for reading :-)

Excellent staff. They make staying here a pleasure. Breakfast buffet is excellent.

Adequate. Relatively Clean. Friendly Staff. Acceptable breakfast. This ain’t the Ritz people. This is a hotel sitting on the outskirts of Milwaukee so reign in those expectations. You come here to sleep in a bed and eat a quick meal before going to work in the morning. This hotel fits those needs, and the staff is very nice. I wouldn’t book a room here for a romantic weekend in Milwaukee, and then again — I wouldn’t spend a romantic weekend in Milwaukee. This location will meet your hotel standards.

This is a decent DT hotel.
The breakfast is slightly better quality than usual which is nice. That said there isn’t much variety so be prepared to eat the same thing a couple times if you’re there for a week.
The rooms themselves are pretty good sized although I find the bathrooms seems to have been skipped when they renovated the rest of the room. Both rooms I’ve had here had shower heads that were way too low like around my should and I’m only average height.

Decent business hotel which often has very low prices. Have stayed many times and have never noticed a noise problem.
The breakfast buffet is decent with good omelets and waffles. bacon, sausage and more.
The desk staff is usually helpful and friendly.
They have upgraded toiletries to Crabtree and Evelyn.
I agree with previous posters about too many feather pillows. However, this is easily rectified by requesting foam. They will provide!
Beds are comfortable and rooms are clean.

Nice place to stay, clean rooms, and nice rooms. We stayed here as a midway stop between Green Bay and Chicago. Nice little pool and workout gym.
Ordered room service for my daughter, and was surprised the cheeseburger was quality! Thick and juicy, with a thick slice of Natural Cheddar cheese.
Will come back and stay.

Decent hotel. Two problems though: a. Everything on the bed is goose down. Goose down pillows and comforter. This put pieces of feather everywhere, I did a lot of sneezing even though I am not the allergic type. Also the feathers landed on your body at night giving the sensation that something was crawling on your skin. b. The breakfast girl did not come by the table on two occassions I ate there. I had to wave her down each time.
Other than that, I had no problems. weeellll, almost none. I wish they served anchovies instead of cookies when you checked in and i wish that Milwaukee was next to a salty body of water. But those problems are not really the hotels problems as I am a dolphin.

Moisture /​mildew problems. Asthma sufferers beware!
My wife and I tried checking in a week after the Milwaukee floods of late July. Same floods that shut down the airport, killed people, wrecked basements, and FEMA is helping out with.
IDK if this Doubletree had moisture problems before the floods, but it certainly did after. My wife starting having problems with her asthma on the way to the room, and in the room had to do her inhaler. I wasn’t going to let her get herself sick after spending more than a few minutes in the room, so we went back to the front desk and asked for another room.
That time, we were given a room on the third floor instead of the first floor. I could see the sewer grate outside in the grass was still backed up /​flooded from the window of the room, and my wife had problems in that room as well.
I’m not sure how aware the hotel staff was of the mold /​mildew problem at the time due to how recent the floods were.
Those with asthma and allergies — I advise to try another hotel.

Charlene was generous. The rooms are tiny and the bathrooms are even smaller. This is an older hotel that needs some more current updating.
We booked this to get the Hilton points, but will stay somewhere else the next time. Not being familiar with the area we should have consulted our relatives on where to stay. There were many newer places in the immediate area. While the rooms were updated at some point, they could stand to better renovations. They have old tube TV’s in bulky armoires and our closet door to our extremely small closet didn’t close.
At $ 99 a night it was barely passable, but of course there’s an additional charge for internet. I understand, but it doesn’t make me like it.