Weiss & Chassen DDS

I had a great experience there. painless!
I would recommend anyone there, they were very friendly, and helpful !

BEWARE. BEWARE. BEWARE.
I feel so stupid for going there. Dr. Weiss did a couple of root canals. Both went horribly wrong. He was negligent and incompetent. I’m suffering greatly from his errors. He needs to be investigated for negligence and dental malpractice.
And then, even worse, his «fix» to his botched root canals was painful gum surgery that was a sham. He’s a butcher. Horrible manners. Arrogant. Greedy. Wants to grab and deplete all insurance funds. I now have an active infection. Both root canals need to be redone. X-​ray shows them needing to be redone. My front upper gym line is distorted with uneven recession. I had a perfect smile before going there. Now my smile is visibly distorted with deep gum recession and exposed bone. You can even see the whole where he drilled incorrectly where material oozed out. I have discomfort and swelling from repeated infections. I have an infection pimple under my upper lip. This has been hell for me. I feel devastated.
Now I’m stuck with depleted insurance funds for the calendar year and could pay thousands of dollars out of pocket to be fixed elsewhere. It’s criminal this guy is allowed to practice.

I was very disappointed. I was in dire pain from a tooth infection which needed a root canal. I called around at the recommendation of a respected dentist who didn’t accept my insurance. The receptionist was friendly and made a convenient appointment. Before making the appointment I specifically asked if they accepted my insurance. The woman said yes. I asked about a co-​pay and was told I would get that info at my appointment. Once I was in the office and completed the medical paperwork, a receptionist stated, «I want you to know that there is a $ 100 consultation fee. You are responsible for payment but we will bill your insurance. Huh?!? I told her asked if they took my insurance before booking the appointment and I was told yes. She stated, «we accept your insurance but we are not in network; if you’d asked if we were in network we would have told you no because we are not.» I am not in the insurance field nor the medical field so I’m unfamiliar with the jargon but if I’d know to use this specific language, I would have saved myself a trip from Manhattan to the Bronx. I felt so guillable. I didn’t take the consultation and left. Fortunately, my condition is bearable enough to wait to find an in network dentist. I wouldn’t recommend this office.

I saw Dr. Weiss at the Bayside location. The first time I saw it was an emergency, I was in dire pain, I was a new patient and he squeezed me in last minute on a holiday weekend! The entire staff was very friendly I also really liked Dr. Weiss, he was friendly and had great bedside manner. The office itself is up to date in regards to equipment and technology. The second time I saw him after the root canal, I was in typical root canal pain, however I called the office and within an hour they called in a prescription for me to pick up since I couldn’t make it to the office. I highly recommend Dr. Weiss, his staff & office!

High tech office lacking personal touch.
Went here for a root canal that was done by the older partner. He was rough (I heard the tooth crack during the middle of the procedure), uncommunicative and lacking any effort in the interpersonal skills department. Was advised of co-​payment immediately and paid my calculated share. Couple of month later I receive a bill advising me of a further $ 300 fee due for this treatment (inconsistent with dental insurance summary). This was followed by 2 letters with collection threat. Called twice to resolve with no call back until I persisted (I think they were hoping I’d just pay the requested amount without questioning). It transpires they failed to assess my portion of the bill accurately and undercharged me at initial visit. Instead of billing me for that amount, they went ahead and added a $ 200 PRE-​COLLECTION fee to the existing bill! Apparently a ‘routine’ practice here!!! They waived the fee but I find this to be an unethical practice. Goodness know how many clients were undercharged at initial visit to be later hit with a second bill + collection fees (before it goes to collection)??? I have no enticement to return.

I had a root canal re-​treatment done at this establishment in December 2012 (my first root canal was botched) and while this re-​treatment relieved some of the pain I was experiencing prior, I still had a lot of pain and ended up having the tooth removed a year after the re-​treatment (January 2014 was when I had the tooth extracted).
I have another tooth that is bothering me (I had a root canal done at my regular dentist) but I’m still in the same amount of pain. I’m attempting to have it re-​treated at Weiss and Chassen but they seem more concerned about collecting money than really treating the patient. I went in for an evaluation a couple of weeks ago and the dentist (Weiss) explained nothing to me. He didn’t explain what was shown on my X-​rays, didn’t give me a diagnosis, didn’t tell me what procedure I need, etc. Yet they asked for a $ 600 payment at the end of the visit… I was truly mystified. Several days after my visit, I called the office to speak with the dentist so that he can explain what wasn’t explained to me during my evaluation visit.
My procedure (I presume root canal re-​treatment and not an apicoectomy) is scheduled in a few days. Oh and the price for my treatment went up $ 500 because my insurance won’t cover the procedure, my sources of payments were already billed AND I have yet to receive that phone call from the dentist that I was assured was going to take place 5 days ago.
This is a convenient location, nice building, and friendly staff but be aware of their practices. Remember, this isn’t the only endodontic clinic in NYC.