Victory Auto Group

STAY AWAY ! They will tell you anything to buy a car from them. What ever price you see on a car there add 3,000 to the price, which is the amount they expect you to put down. So a car advertised for 7k it is actually 10k. Which they will tell you after you tell them you want to purchase the car. Then they will try to add on 1000 in paperwork fees that make no sense in which I had them remove. So after all the BS I purchased the car and had nothing but problems which they refused to fix.

My husband got a car from here. We dealt with Ralphy. In the beginning the experience was ok but then he started rambling on and on about if we referred people we’d get a $ 200 check in the mail if that person bought a car. Lies!
My mother bought her car from there too we referred her but lo and behold when I asked about the referral check Ralphy told me she didn’t put down what she needed to, so I said but she got her car from here right? He said well I didn’t deal with her the other guy did. I said the other guy did tell us about the referral program you did. My issue has yet to be resolved despite the numerous time we visited Victory to get our car detailed. Our car runs beautifully but my commenting is regarding the customer service and the lies they implement. However Rosie is a sweetheart I even named our car after her Rosita. She even tried to help just a tad but to no avail we were given referral money for referring someone. I had 3 other people I referred at another dealership because after the lies of Victory Auto Group sales people I won’t conduct business there EVER AGAIN. I value customer service and theirs isn’t good. I happen to work in the same type of field but at a doctor’s office I know customer service and theirs isn’t that at all. Which is sad bc not everyone there should be held liable however they should exercise customer service skills. It’s a business and the customer should feel good about being sold things.

We had an issue with a used vehicle we purchased in mid January, breaking down. The dealership of course fixed the car, but it would just break down in two days. A positive point is that Victory did always reimburse us for monies we had to spend outside of the repair which they of course handled. But it came to a point where we had to agree the car was not a reliable one at all. I spoke first to a gent I believed to be the GM and he arranged, per my request to have me meet with the owner Scott. Scott listened and offered up options including to get a different car. However by this time I had lost faith in any vehicle Victory would offer me –so Scott did right by me — he refunded the initial down payment and bought the car back. So — although there are a lot of negative reviews, I have to point out — they are indeed willing to work with you and make certain you are satisfied. I never once had to raise my voice, I didnt feel overlooked or ignored and it wasnt a process that took weeks and weeks and weeks — it was merely a «ok, go ahead and take your things out of the car while we get the paperwork together and cut you a check» Thank you Scott, Thank you Jean and ehh.Demetri.you’re alright too ;) It is highly evident that Victory Auto Group is intent on making their customers happy.
While the experience inside the car was a hectic one — I am still giving them 4 stars. the reason for this is, I firmly believe — Every item and business is subject to things going wrong or even an unhappy customer. its how you handle and resolve it… in my book — Victory gets 5 stars for customer service.
Again — thank you.

I wish I could give this place ZERO stars.
I went there after being interested in a car they were advertising online for $ 23K. When I arrived they tried to get me to fill out financing paperwork before I even test drove the car. After looking at the vehicle (which was very clean and looked great) I got excited about it. But when I got in the car was displaying an error. They salesperson (Jude) promised that he’d have the mechanic check it out, and since it was a great price, I agreed to put down a $ 500 refundable deposit. The next day I get a call from Jude saying that the car was ready & my loan was approved, so I scheduled an appointment and came in to do the test drive, make the final deal, and hopefully leave with the car.
The day I came in despite my calling in advance, the car is nowhere to be seen. Jude tells me that the car was so attractive that they moved it to the back lot because too many people were asking about it and claims it will arrive «right away». Right away turned out to be ½ an hour but hey, I wanted the car so I waited patiently. When the car finally arrived Jude and I went for a test drive. The car performed well and was a lot of fun to drive, I did however ask Jude if the previous owner had the service records for the car– to which he suggested the car-​fax would have. I told him no, car-​fax doesn’t have that kind of info (this becomes important in a moment).
So; though I’m dubious about the paperwork, I’m happy with the trade price & the test drive– I’m also tired of going back and forth to the Northeast Bronx– so I decide to close the deal. This is where everything gets really weird: after a quick conversation with his manager on the other side of the room, Jude tells me that he can’t sell the car today because I requested the service records. He also informs me that the car is now $ 26K– $ 3000 more than the advertised price! Huh!?? He then tries to tell me the dealership has $ 26K into the car and is already selling it a loss. Not my problem, and probably not true!
I tell him that is unacceptable, I hadn’t even negotiated on price and had left a deposit on the advertised price. Jude then attempts to point to some totally irrelevant point about loan payments being after 10% down on their site which had nothing to do with the final price. At this point as I ask him to speak to the manager and tell him I was upset and wanted the original deal to be honored. Jude refused to speak to him.
I then got up and walked over to the manager’s booth and asked him about the advertised price and about the fact that I wasn’t being allowed to buy a car i had a valid trade and deposit for. The manager looks confused and then tells me that he had informed Jude that the car couldn’t be sold due to a transmission issue and that Jude had lied to me. I couldn’t believe it! I asked him directly if Jude had lied and tried to hide the problem from me, he cooly answered «yes». I then asked if it was nonsense that the car had $ 26K into it which received another disinterested «yes». He also told me that any repairs that went into the car would be added to the sticker price, which is absurd.
I then walked back over to Jude’s desk and asked him to accompany to speak to the manager. He again refused. I told him I didn’t want to accuse him of lying but I needed to clear the air. Jude again refused. After I told him I felt he was being dishonest we began to act hurt and shocked– then claiming that he had been lied to but still refused to speak to his boss. I told him that I didn’t believe him and started to walk away and out.
Then comes the kicker: as I am leaving his desk Jude says, «F*ck you» to me. At this point I lost my composure, briefly returned his «compliment (I may even have asked him to step outside)» and left. Rather than return to that place I will dispute the $ 500 deposit with my credit card.
Worst customer service and treatment I have ever experience. Stay away. You’ve been warned.
By the way: they now have the car listed for $ 20K on their site. Amazing.

My husband and I made special plans to stop & stay close by while driving from Ohio to Maine because of a car we saw listed on craigslist. I called on a Thursday to verify the car was still on the lot, was told it was & that they would hold it & have it ready for me when we got there. It was listed for $ 9K. I called again Friday and Sunday to verify. We show up at opening Monday morning & they can’t find the car. Spent an hour driving to their different lots to look for it. Apparently the car was sold a couple days prior. They had the same model a couple years newer & with less miles & attempted to sell us that, stating, we’ll get you the same deal for your troubles. We told them our budget was $ 10−12K max. It wasn’t cleaned at all (still had old fast food in it) and had a key chain from a dealership right down the street. But, we needed to buy a car & get on the road. We look into it, they make us a «good deal”(15k), do the credit check (which was good) & we even offer to pay in cash to expedite the process. Then I asked what the fees were he had briefly mentioned… $ 3500. Making the sales price 18 500 + tax. He couldn’t even explain them. They were just bogus fees so they can give you a lower sales price. Our good deal was just a lie & we wouldn’t have wasted our time had they been up front & honest. Not only are they very disorganized, but they’re deceiving & have no regard for the value of someone’s time. My husband and I buy cars all over the country but we most definitely will not look here again.

I wish I would have read these reviews before going here. They would not let me test drive the 2 cars I was interested in buying unless I committed in writing to buying them. I’ve bought plenty of cars and have never in my life heard of anything like this. VERY UNPROFESSIONAL! I heard the manager say I’m not moving cars for someone not committed.

I wish I could give –10 stars! This was the worse experience I ever had at a dealer period. I walked on the lot saw a car that resembled the one I found on the internet. It has locked and had no price. So as I start to walk inside a salesperson approached me in the and asked how can he help me and I stopped before going in. I told him I wanted to see the particular car and I wanted to know the price (I already saw the price on auto trader or car gurus). He then replied «cash or finance?» I proceeded to reply what was the difference? He said hey well if you want a deal cash is the way to go. OK I bit his line and said cash. He tried to get me to come in and talk to his banker. Whoa whoa whoa I just said I’m paying cash and only need the price. So what is it? He says come sit inside with him for 10 minutes? Uh for what I replied. This is when he began to lose patience. He pointed and said the price is on the car raising his voice slightly. I replied it’s not. He insisted and said show me where please since I missed it. We walk to the car and he sees there is not a price. He then says come in and talk to the banker while he gets the price. I said dude I don’t even know your name nor the price of a car after I told you I’m paying cash. I told him I used my bank and have an awesome rate and just want to know the cash price. End of story. He finally says his name is JUDE (IF YOU GO AND SEE HIM THERE JUST RUN!!!) and says this is the way business is supposed be run. I said man I just want the price. He stormed off and said I’ll get someone else to help you. Another man told him don’t get someone else and let me leave. Jude then said when you want to conduct business you can come back.
WOW I was blown away. I said this isn’t the only car of this type at this price in the city. He said you’ll you’ll be back.
Ha! I will do no such thing. Jude let a certified bank check walk out the door without a care in the world because he wanted to do things his way.
Run!

Horrible horrible horrible. I know car dealerships are bad but this one has got to be the worst. If I could give it –5 stars I would. They wanted to do a credit check on me when I told them I want to pay cash. Inexperienced salesmen, pushy sales manager. Please go somewhere else. Save yourself time and money.

Wish i could give it no stars at all, I found a 2004 Mazda3 for $ 4200, it seemed very good on the pics online and the price is right for the mileage. So when I came over there, right away they start out with paperwork and whether it not I’m willing to get it that same day. I agreed and now he’s bringing me a paper with all the fees written on it. First of all the associate Dimitri tell me that it’s $ 4200 after paying 10% of a retail, which for that car turned out to be 13k, so right away the car went to $ 5500 plus this tax and that tax and whole bunch of other ones, but just for me, just today he’s waving $ 2000 worth if other tips that usually apply. We went to look at the car, and it’s keyed around the whole car, plus some panels missing that was photoshopped on the listing pics. When I have Dimitri a definite no, he called his boss, and now he’s trying to tell me that they paid $ 6800 for that car themselves and they’re losing money to satisfy me, finally we agreed on $ 5000 and I said «you pay tax and registration» after which the manager flipped out at me, and said that I wasted their time. DO NOT DEAL WITH THEM!!!

DO NOT go there if you have less then perfect credit! THE arrogant african man who is Head of sales would not even run my application until i put down 3000 YES PEOPLE 3000 FOH. I walked right up the street to Chrysler dodge Ram and i drove away the same day in an affordale low miles car w a 1000 down for a GREAT price w the same credit these scammers said i needed 3k FOR! God is Good. DONT WASTE YOUR TIME WITH THESE FOOLS IF YOU HAVE LESS THEN PERFECT CREDIT STRAIGHT SCAMMERS!!!

OMG — crooks big-​time… unprofessional no wonder they’re changing their name! I knew better! No one should ever buy from here!

I was driving through the area for work and stopped in for an oil change. I also needed to have my right headlight replaced because it burnt out. The girl Vicky who helped me was very polite and took care of my car quickly. It was a good experience. I would go back. Thanks.

Victory Auto Group are CROOKS, CROOKS, CROOKS… my company uses a 3^rd party company called TrueCAR. this is a company that arranges special pricing for our large company. Sort of a 1 price no haggle. My truck was flooded in Hurricane Sandy so i had to purchase a new vehicle. i searched our internal website that our company uses for TRUECAR and the VICTORY AUTO GROUP shows up with a large variety of cars. One being the DODGE CHARGER i was looking for. They advertise a price of $ 14 000 which is a very good price for a 2011. So i print out my low price guarantee certificate showing our company name. I call the dealership to arrange a test drive. i advise them who i was and who i was with and the pricing they advertise for the car. NOT once did anyone say sorry sir that price is actually higher. I drive all the way from the east village to the Bronx for scheduled appointment with Anthony. He meets us on the lot i hand him the certificate and he takes me right to the car with keys in hands. I check it over. 20 min later perfect. Lets right it up. I provide all my pay stubs, license, insurance, down payment info and he talks to his «manager» comes back and says ‘oh my manager wants to let you know the actual price is $ 19,000 not $ 14,000 as printed on our website and TrueCar pricing. I grab all my paper and leave. what crooks. DO NOT BUY A CAR FROM HERE. DO NOT EVEN BROWSE FOR A CAR FROM HERE. A

These guys are the same as Bronx Suzuki (same owners, they shuffle their cars back and forth from both lots).
Same frontage/​mailing address (4070 Boston Road) — the «Victory Lot» is one lot down, and it definitely is the same experience. Wish I could have given it no-​stars. Complete waste of a Saturday. Their cars were buried in a packed lot (hard to even get in there and had to keep moving my car to let people out). We try to start the car– the engine wouldn’t turnover, just click, click, click. Guy tried to tell me it was because of the battery because it had been sitting on the lot. He didn’t want me to think it had been sitting on the lot so long that they were desperate to dump it, but long enough for the battery to fail– he chose «3 weeks» BATTERIES DON’T FAIL IN 3 WEEKS OF INACTIVITY. I think it had a shot alternator. Anyhow, we test-​drive the car finally after moving two others, he sits us down to «finalize our transaction» and the price tag of the car has suddenly jumped by that 10% of what they deem to be the MSRP (as David M refers to in his review). They also tagged on close to $ 2,000 in dealership fees, destination charges, etc…
So we drove to the Bronx through brutal summer traffic to test-​drive a car for $ 23,000– were concerned about the alternator so thinking it should be lower and our guy starts the process with a now inflated $ 28,000 price-​tag. Awful, awful, awful. I feel terrible for anyone that doesn’t understand their quick-​talk and buys from here thinking all those fees somehow cover sales tax, recording tax, registration, etc… No– that’d be on top of it.
Worst. Place. Ever. Not even debatable. Sending your worst enemy here would be cruel and unusual.