US Post Office

This is the worst post office ever. Went there to process a passport application; saw about five people waiting on line and one of them said they were online for one hour and this is his third time coming to this post office to process a passport application after they are constantly being told that after waiting 3 hours they’re not doing any passport application. My husband went to one of the cashiers to ask her a question about when they’re going to start taking care of the passport line and the lady did not even talk to him she just directed him to the line. Hello! People that come to this post office for passport services are not to collect welfare checks, we’re here to do business. We are actual paying customers. Passports are not free. We deserve to be treated with respect and dignity. Remember that you guys have a job because of us tax payers. Then people ask why so many post offices are closing… Poor customer service.

know for a fact packages are even attempted to be delivered, or if they do they dont bother to ring your apt but leave it with someone on the lower floors by default. countless time i stay home purposely waiting for a package and at the end of the day i come to find a slip left on the door. or i find out it was left with a neighbor yet they never rang my doorbell. have had 2 packages gone missing abd about 3 packages i placed in the mailbox on my block were also lost. according to the customer service line that mailbox was being investigated yet there were NO signs alerting residents that packages dropped at that mailbox have gone missing!

I gave it one star so it can get recorded as a review — however this place deserves NO STARS. My package was not delivered because no one was home, so I went on the USPS site to track my package and no mention of what post office was noted on there. I called the USPS customer service number and the rep told me that there were 2 locations it could be. I said ok – and called the first location, only to be told that packages are not kept there, they are at the Kingsbridge location .I called the Kingsbridge location and a lady «Ms Phillips» answered the call. I told her I just wanted to confirm if my package was there before I went. She asked me what did it say online when I look it up. and I told her that it said nothing and that I was just trying to confirm. She asks me for my tracking number and then puts me on hold for 3 minutes – I could hear her laughing and joking in the background and having a conversation. I hung up and called again and got a lady by the name of Tiffany on the line. I told her the same thing… that I was trying to figure out if my package was there. She asked me the same thing «What does it say on the usps site when you track it» and I told her it doesn’t specify and she said «the same thing you see, is what I will see on my end if I search for it».to which I said I called the USPS cust service number and they told me it might be here – please confirm «Ive had experiences where my package has supposedly been at this location, but it has not.» She then goes «Fine give me your tracking number» I repeat it 3 times and she interrupts me and says wait – one more time – all while breathing heavy as if annoyed. She finally looks it up and says «Yeah its here you could have done that yourself» then she sucked her teeth and hung up on me! I mean seriously what kind of people are being hired to work at this post office? are people being picked off the street? are you recruiting people with no education, and even less customer service ethic? I felt like I was pulling teeth. Extremely unprofessional and distasteful behavior. I will try my best to stay away from this place at all cost. DISGUSTING!!!

Almost uniformly rude and incompetent personnel. They have lost 4 packages of mine in the last 6 months, and always refuse responsibility. I can’t understand why the Post Office runs at a deficit. It’s not like there are other, more reliable, more trustworthy options available for important packages…

They like to wait till its your turn and then close their window claiming they have to take a break. Constantly losing mail and packages. I don’t even think they try to deliver packages they just drop a pink slip in your box and force you to wait in line to pick it up. And if you lose that slip, forget about ever getting your stuff.

I was in a rush so I had to use this location to mail an international package… what a huge mistake this was!!! I was served by Sidra, the most unpleasant person with an IQ of a cucumber who wouldn’t let me say anything other than what her computer would tell her to do. I understand that postal workers aren’t well educated and probably hate their jobs to begin with but this was really an exceptionally dumb person and I just can’t believe how anyone would hire her to deal with customers on everyday basis. Needless to say, after painful 15 – 20 mins it
took her to type with one finger info from
the customs form, I paid and left. I’ll never be returning again to this location, that’s for sure. Horrible place!

As someone else said: Long lines, slow service, misplaced bulk items. Missing mail and packages that never make it to you. When they deliver to your apartment… my regular carrier is good, but she’s out sick now. Replacement carriers or any other carrier I’ve had out of here over the 30+ years I’ve lived here has sucked in every way. Mail often delivered to the wrong address or never received. (Once I found a postcard I’d never gotten, muddied in the street, from my sister-​in law!) We now usually get our mail delivered between 4p and 9p at night!
But other than this specific post office, what I want to make people aware of is the company USPS’s scam of Priority Mail service. You pay 11 times more than a regular 49¢ stamp for, you think, two-​day fast service. What you really get is, essentially, a tracking number only, with your mail handled no differently than the usual 49¢ stamp. I had an important envelope mailed from St. Louis, MO on Saturday with the 2-​day service going to New York, NY. It went west to Nebraska for 1.5 days, then 3 days later it’s in Long Island, NY, a day later it’s at Kingsbridge Station and then of course I get it in hand at 6pm that night.
Mailed Saturday and received Thursday night! And paid for «special» 2-​day service. That’s a SCAM in my book!

Serving Kingsbridge, Bronx, NY with this is the slowest, the most inefficient turtle pace operating post office ever in the metro New York City area! Disgruntled postal clerks with abrasive attitudes, and stolid apathetic personalities. They do not have nice decorative postal stamps but ugly cookie cutter default Forever stamps.

they don’t even answer their phone! EVER!
well what do you expect, coming from this area of the Bronx?

The U.S. Government needs to fire everyone there and hire people who will appreciate having a job. The people at the Jerome office are some of the worst postal workers I have ever met in my life. They don’t come to your door when they have to deliver a package and they don’t leave the little cards so you can pick up your package in the mailbox until the next day. I made the mistake of thinking that if I filed a complaint something would change, boy was I wrong. Someone was supposed to call me back and it’s been since October of 2014 and I am still waiting on a phone call. They are rude there and have absolutely no customer service skills. President Obama needs to undercover boss that location and send everyone to a retraining. I hate that that is my local post office but thank god for leases being up because when mine is I’m moving into an area where the postal workers don’t have a fucking nasty ass attitude all the damn time. Why are you so mad is your weave too tight, your man spending more time with his baby momma than you, you stuck at a dead end job??? What? What is the fucking problem? Everyone else in this state has problems at home and out in the world and you don’t see them taking it out on customers for no reason!!! Maybe you need time off, oh that’s right you get every holiday known to man so it can’t be that. I still haven’t found a reason why th USPS at the Jerome office half asses their job. Even the superiors are rude. People learn by example and if the people in charge are rude and personality issues so will the employees. VERY UNPROFESSIONAL. I had the privilege to live in Los Angeles all of my until a year ago and I swear that the eastview office was the best post office with the friendliest and personable employers in the world. I wish I didn’t have to use the Jerome location ever. Worst location in history.

No mail at home in two days? Yikes, what is going on down at
the Kings-​bridge Post Offfice – are they getting paid???

HANDS DOWN the worst experience with a post office I have ever had. They lost a valuable package, blamed it on me, hung up on me multiple times, put me on hold for 20 minutes… the list goes on. The employees are rude and not helpful at all. Never using this location again.

I had to call the Bronx post office, as a package was delivered there instead of my post office in Manhattan (due to sender including wrong zip code). It took a long time for them to pick up, but when they did, the man who helped me was extremely kind and informative. He offered to have the package sent out today to my post office in Manhattan.

You want to be treated like sh*t? Come to this post office, they do a great job at speaking to you like your an idiot, making you wait several minutes and getting upset when you ask questions. Especially the asian lady

I know, it’s the post office. So it’s slow and the lines are long. The building is also fairly decrepit, and there’s little to do to remedy it. It’s under the #1 subway line.
What amazes me is the volume of business going on here at any given time. I guess it’s no surprise because so many folks are dealing with passports in NYC, especially the Bronx. Many people use money orders because their poverty or their habit keeps them from using a checking account or on-​line bill paying. There are plenty of old people in the neighborhood, and they seem to go to the P.O. every day.
I know that there’s been talk of closing post offices, so don’t expect to see this place improve any time soon. I’m just grateful that it’s still open. It’s a reasonably close place to pick up and ship packages. Also, when I’ve asked questions people have been pretty helpful and knowledgable. And pretty much everyone is at least bilingual.

WHAAATTT??? This post office os the WORST i’ve experienced in LIFE!!! It’s bad enough these people move slow as hell, but when you have a line of like 10+ people and only ONE window open, how the hell do you expect people to get in and out of there at a reasonable time, yet alone stay sane in the long line? Please refrain from using this post office to mail any package unless you REALLY NEED to. If that be the case, wear your comfortable shoes and bring your iPod, you’ll be waiting a while.
P. S. They say the early bird gets the worm, well NOT at this place, no matter when you get there, it seems like there’s always too many people here and not enough workers to attend to their customers.

THIS is THE WORSE POST OFFICE IN NEW YORK.
Unprofessional, confused, obnoxious.
Long lines, slow service, misplaced bulk items.
Missing mail and packages that never make it to you.
When they deliver to your apartment, they rarely ring your bell; they usually just leave an orange card instructing you to come pick up your package at the Post Office… and that’s when the fun begins…
You arrive with your card to stand on a separate line from the regular customer service line. It is normally shorter but can have a half-​dozen folks on line on a Saturday morning. Then, a dunce from behind the counter takes your card and walks back and forth, frantically searching for your parcel. He (or she) waves their hands in the air in frustration as they cannot find the BRIGHT GREEN PACKAGE that stands out from all other parcels!!! Then they tell you to come back another day. You go back and they tell you that the parcel was returned to sender because it was not picked up in time!!!
Arrrrggghhhh!!! Talk abou going «postal»; I was livid!!!
I avoid this post office like a trip to the dentist or an IRS audit.
STAY AWAY!!! if you can… but then again, you too may have a little orange card because you live in the 10 463 and have no choice but to go there and…

Long lines (30+ minutes is normal), lots of windows and few people staffing them. I’m not criticizing the employees. This is a budgetary issue.
Get here early (though you better not try that on the days /I’M/ doing that!).
Passport services on some weekends, but you will want to call to confirm exactly.
It gets SUPER crowded on passport days. Maybe there’s something about this post office that makes people want to leave America real fast…