US Post Office

It takes more than an hour to pick up a package that was failed to be delivered to your house. The post office is heavily understaffed.

Delivery workers continue to refuse to deliver any packages– instead they leave the «sorry we missed you» slip inside the person’s mailbox. I don’t understand– If they come to our house to give us the «available for pickup» slip, why can’t they give us the package instead? When we pay the shipping & handling fee, we expect USPS delivery workers to deliver our package. And yet they never do, so the pick-​up line is always astonishingly dreadful. Why do members of the community need to keep going to this post office everyday to claim their packages, especially when they pay extra to have it delivered? This sort of thing does not happen in affluent neighborhoods; residents of low-​income communities pay the same as everyone else, yet the service is far worse. This Post Office is the epitome of institutionalized racism.

This is the worst post office ever. Ever. The package delivery person (PP3) is some fat lazy chick that doesn’t get out of her truck. She just fills out the peach form at the depot when she gets in and the letter carrier delivers for form.
Countless complaints do nothing. I have even told her fat ass that all she needs to do is ring the bell and I’ll come down.
They need to fire each and every person here ASAP

Worst post office i have ever had to deal with… they deliver my stuff to the wrong address… lose my pkgs… and lie about redelivery attempts

This is one of those situations where I have no choice but to deal with this place because they are the ones that get my mail before I do. They refuse to leave packages at the door when I’m not home — which would be fine if they actually attempted to redeliver ever.
This is the third time I’ve scheduled a redelivery for my packages online and received confirmation numbers and still not gotten my packages. I even called yesterday to confirm redelivery and the guy who answered promised me the deliveries were out and sometimes the carriers deliver until 9pm so I just needed to be patient.
I planned my whole day around this redelivery schedule. I stayed home all day to wait for them because they can deliver any time. No packages ever arrived. This happened once before and my package never even got returned to the sender — it’s just missing.
Postal service is a paid service. Either I or the merchandisers I order from are paying shipping costs and this post office is an embarrassment to the entire system. They don’t at all recognize the importance of mail delivery.
And now I have to follow up and figure out how to track down my packages and most likely pick them up myself. I’m so disappointed is this place.

What can be said, it’s the post office. I think I tend to have a bit more sympathy for postal workers because my mother was one, so it’s with a lot of consideration that I give the Williamsbridge/​Gun Hill station two stars.
Honestly, it’s not the clerks or retail service that is the problem. It’s that for whatever reason the letter carriers in this neighborhood almost never leave one of those pink slips to notify an attempted parcel delivery. I have had multiple packages sent back to the sender because I never even knew that they tried to deliver them in the first place! In fact, my mom, using her USPS knowledge, did a little investigating when we had a tracking number/​delivery confirmation and said that one package was «double scanned» and then sat at the station for three weeks before they sent it back: in other words, the carrier never actually attempted to deliver but just scanned the package twice to make it look like he’d had it out for delivery and then returned it to the station. This is some shady shit, even for USPS.
Like any other station, lines can be long and very slow. A lot of the time it’s actually because customers come unprepared and end up wasting clerks’ time asking tedious questions. I feel bad for the people that work here, but maybe it’d help if they had more workers that spoke Spanish or could help interpret. It’s also not super well-​kept, but far from the dirtiest post office I’ve been to.
It’s best to come first thing in the morning when they open at 9. The lobby opens at 8 actually, so even if you arrive when the windows open, there’s typically already a line. If you come prepared (package your stuff at home, fill out the proper paperwork before you get in line, and have your ID ready for parcel pick up!), it will expedite everything and everyone behind you in line will be that less unhappy.
My warning to all customers of this zip code is this: if you can have your packages sent to another address, do it! I used to get stuff sent to my employer’s address and could pick it up with the doorman of the building. Seriously, anything that’s bigger than your mailbox is almost guaranteed to not be delivered to you.

If I could rate this with no stars I would. The worst customer service ever! My package gets delivered at 822pm after we waited all day & they didn’t even leave a package slip. We found out because of the friend that had the package shipped to us! My husband goes to get the package that was addressed to our 1 month old son. He begins in one window & was sent by a woman to the next window which she herself goes to. Then asks him to write down the tracking number only to tell him he’s wrong & he wasn’t ! He asks to see where he made the mistake on the paper & she throws it away. Then proceeds to say he can’t pick up the package even though he has the address, tracking & name because we don’t have an id for the baby! Had they left a slip when they delivered it so late they would have had to release the darn package. She was unprofessional, rude and not helpful one bit. Place should go under new management and train and replace employees on quality customer service. When I get her name I will update this post.