Universal Management

Management office never answers the phone. When you go in person the receptionist always seem to be on a personal sleezy call and has her little bit of cleavage showing. Stay away from this company! Universal Management has very poor customers service and run down buildings!

I really hate leaving bad reviews but this management company is without a doubt the worst business I have ever had to deal with.
Just to name a few, here were some of the issues my roommate and I had:
— Our oven didn’t work for the better part of 10 months of our lease, we contacted them over 15 times about this issue
— We had mice (honestly not a huge deal, we live in New York, I get it) but they were supposed to have an exterminator come once a month, you had to call to get on the list of apartments they would visit — I called every month and no one ever came
— Our buzzer broke/​got stuck so whenever anyone pushed it it stayed on until we walked downstairs to turn it off (6^th floor walk up)
— Took the super three visits to fix our doorknob that had been broken for over 5 months, the broken knob resulted in my roommate being locked inside our apartment twice
I could honestly go forever but the bottom line is don’t rent from this company! It’s not worth is.

Do whatever you can to avoid renting in one of their properties! They are not just rude and unprofessional, their properties are DANGEROUS. There was a gas leak in my apartment that they would not fix because they were too cheap to hire someone who knew what he was doing. Finally I had to call Con Ed, who shut off the gas and told me that there were likely leaks within the walls and ceilings. As if that’s not enough, the front door lock was broken and it took over a month to repair so anyone could walk in and out of the building.
There were frequent tenant meetings in my building (468 west 148^th street) to organize rent boycotts because of the terrible conditions, so I wasn’t the only one having problems. Stay away at all costs.

Awful! Beware this company… not responsive to even calls about bedbugs. Have had so many problems living in one of their buildings that I can’t WAIT to move!!!