Staples

We come here because this is the Staples closest to our home; today we were went for their UPS drop-​off service (which had a backlog of packages to be picked up, but that’s about UPS). They «anchor» a small strip mall that’s part of a local retail area, but the key is they have parking in an area that is short on it (just try to maneuver the lot at the Stop&Shop next door when it’s busy!). The store itself has a relatively small footprint, and an accordingly limited selection of merchandise. Customer service is alright, but if you check their website before coming you’ll likely arrive knowing more about whatever you’re looking for than anyone there.

Awful service and super expensive! I came in to send a fax and the prices weren’t posted. They charged me $ 2.19 PER PAGE!!! I could have bought a fax machine for less! The guy «helping» me didn’t really care. He was multitasking and hit really giving anyone the attention they needed. Ugh.

Once an employee named Miguel noticed I was a law enforcement officer, he went on a completely unnecessary rant about how much he hates the police, in the middle of the store, like a maniac. I was in no mood for a fight or confrontation, so I simply wished him a nice day and I left. Dude, all I wanted was to buy a binder, and go home! Staples needs to really pay more attention on what kind of people they are pulling from the streets to represent their company.

Had to make a quick run in last night – about fifteen minutes before closing and the staff members who were there were not the friendliest. I work retail so i loathe people who come in right before we close, but my trip was very quick and i just had to print some documents. The copy & print associate was not happy to have been at her job and had an attitude when the printer stopped working and she had to fix it. The lady at checkout had an attitude also. Smh. I get it, no one in retail appreciates those customers who run into the store moments upon closing but, have some kind of professionalism in your work please. The staples on 14^th (Union Square) is so much nicer.

This is not my favorite Staples. Frequently the lines are long and the staff is overworked and understandably tired. However, my most recent experience has now made me thrilled to shop here. I had a large, specific print job I needed done and the timing was sensitive and I was nervous and worried because well, it’s easy for things to go wrong or get messed up. I ended up calling the store to confirm my order after placing it online and was lucky to speak with Jazmine. This young woman was incredibly capable. She knew what to do, how to do it, what questions to ask me, and just all around made the experience wonderful. She was a pleasure to work with, both in terms of the fact that she was a pro at her job and because she was just friendly and reassuring. I had absolute confidence in her and the job was done right. I will absolutely go back to this Staples again just to take advantage of her awesomeness. I couldn’t have asked for better service.

The printing center is the worst. People that work there are complete imbeciles. The computer work stations are equipped with very slow computers — and you are being charged by the second. If you are printing anything for yourself from these stations, not only do you get very poor quality, smudges and all, l but you also get royally ripped off. I’ve had a few bad experiences with the printing center at this location — other staples have been just fine. I really will try to avoid this one at all costs from now on.

This place is like stuck in the 70’s Circa 80’s and in a need of a makeover. The Strip mall it in needs some TLC. The workers don’t smile and need to be a little cheerful. the lights flicker. Reminds me of some old movie where the neons lights flicker. otherwise basic office stuff. No Ambiance… Just flickering.

They always have my basic office, technical needs. No complaints here. The staff are welcoming and nice. :)

Like Gabriel said in an earlier review, you’re not going to get great customer service in a place like Staples, because, quite frankly, a lot of the people working there are doing so because they have no other options. That said, when you do run into a friendly and helpful employee, it’s a nice surprise and definitely bears mention. I bought an office chair and a 6 pack of printer paper here and the employees on the sales floor were very friendly and helped me load everything into my car. Whenever I need to replace an ink cartridge, I head over here, give the woman at the front the empty one, and I’m in and out in a couple minutes.

Too expensive and nobody freakin helps you… I don’t like this store and avoid it like a trip to the dentist. Oh, and by the way, I have no teeth! Haha

Boss’s Birthday is coming up, and she is obsessed with fancy pens, so when I thought of where to buy her gift the first place that popped into my head was Staples… I mean they are supposed to be a supply store right?
Walk in and is greeted by a very old fella, but I enjoyed the warm welcome… unfortunately the other employees do not take as much pride in their jobs as this old fart because every other employee was rude, dismissive and lazy…
I had to ask 5 different employees where the professional pens were, and let me warn you finding these employees were not easy, it’s like Ms. Pac man trying to get those little ghostly thingy lol
Anyway I finally find it on my own and there is a pen case display with only one pen and it was grade A ugly! I asked employee #5 where the other pens were and his educated response to me was «ughhh that’s all what we get, we sold out a few weeks ago»
A FEW WEEKS AGO? Come on now, really?
This place really deserve 1 star but they get an extra one for Mr. Saddlebags… he said goodbye to me =)

I cannot say this enough: you can never expect quality service in a place like this, it just will not happen! They have stuff you need, find it yourself! It’s not like the employees who are paid to help will actually know anything about the store or the products, he’ll, they probably don’t know the prices either.

If you are considering using this store to send a UPS package, BEWARE! The clerks who staff the UPS counter are going to try to jack up your price. I found a shipment price online that I liked, but when I got to the store, they told me the price was double what I found online. I discovered that the clerk changed my packaging and value in the system and that resulted in a MUCH higher price! So instead of an overnight shipping, I had to choose 6-​day shipping because of the price. Over the years, I have seen dozens of customers leave the store without sending their package because the price quoted in the store was nowhere near the price quoted online. If you must use this UPS counter, print out the quote you see online in advance from
and take it to the store and don’t let them change a thing. I complained to UPS but they say they have no power over the store. This is not the first time I have come up against this problem. Don’t be taken — the clerks are trying to rip you off!

Recently my Ethernet adapter was laid to rest, unexpectedly, I was offline for several days. A friend (nothing beyond friends as the dude is apathetic with a dead soul and empty heart) who is a tech geek took me to this Staples as we walked between aisles in search for network cables and LAN adapters which were all locked in a enclosed glass case. To our utter shock and complete dismal, as my good friend were formerly a Staples employee leading to a manager in a pastlife, this location’s customer service is non-​existent! There were NO employees in sight to assist us with questions or opening the enclosed glass case to show us the options for Ethernet adapters.
This Staples require Emily Post «Etiquette», Kay West’s «How to Raise a Gentleman,» and Kate Spade’s «Manners» for the ABC’s of Customer Service!

Yesterday, November 16, 2009, I decided to buy a replacement TN-​350 black toner cartridge for my Brother laser printer. I checked
and found that the price of the Staples-​brand remanufactured cartridge was not that much less than that of the original equipment cartridge, made by Brother. The latter is Staples Item #585 456 and the price shown for this item was (and, one day later, still is) $ 66.99. I clicked the «Check in Store Availability» link, entered my zip code and found that the item was «in stock» at my local Staples store (5680 Broadway and W. 234^th St., Bronx, NY). When I found the item in the store, though, I got an unpleasant surprise. The displayed price was $ 76.99! I complained about the discrepancy to a salesperson, who directed me to the store manager. He went to a computer, brought up the Staples web site, saw that I was correct and agreed to charge me $ 66.99. When I asked for an explanation for the higher price in the store, his response amounted to no more than hand-​waving. I pity the unsuspecting customer who enters the store without having looked on line or who is not as assertive of his/​her rights as I was. This dual pricing amounts to a bait-​and-​switch scam by Staples. They should be forced to end this disgraceful practice.

I’m always a fan of free wifi and was thrilled to learn that Staples has… dun dun dun… free wifi! So not only can I shop for office equipment that I probably won’t see a penny for even though its for work purposes, I can be super duper productive and check my work email. The sad thing is, it’s true. I check my work email way too frequently. Is there a self-​help book about that? ANYWAY! Went a bit off tangent there. I recommend that you check out the clearance table– usually at the back of the store: they’ve got some pretty nifty deals. For example, I squealed with joy when I picked up a uniball pack of 3 multi color– black red and blue gel pens and paid I think $ 0.50 for it!
Maybe it’s been a while since I’ve last had the urgency to visit a staples, but I noticed that they’ve stocked up on non-​office related products as well. 7am– 10 pm hours are sweet! Shop early, shop late, whatever fits into your schedule.