Serenity Movers

I can not say enough about this moving company. I have moved around a dozen times in the past years, and Serenity is the best! Maxwell, the main phone guy is terrific, dealing with me cancelling way too many moving dates on him.
Due to issues on our end, we had to move twice and used the same crew for both moves. The guys were such good workers and, exceptionally nice and professional (and STRONG!). Moving day can be stressful, and as much as you might think you’re organized, there can be last minute things to deal with. They NEVER got frustrated with me and always answered with a «no problem» response.
What an absolute pleasure it was dealin with Serenity Movers!
Thanks guys!!!

We just completed a complicated move that included moving a truck to the Berkshires, a truck to Serenity’s storage, a set up in a temporary apartment. and the six months later, another move to our apartment. The office staff were helpful and available. The moving crews were on time, friendly, very professional, and pleasant. We have already recommend Serenity to others and are pleased to do so. We will definitely use them again.

First off, Maxwell might have the calmest voice ever. He might have missed his calling as a disc jockey. Anyway, I had a big move planned from Queens to LI. There was an additional stop before reaching our destination in LI. It was a four-​man crew. Only one of the movers was a tad unprofessional, but the guy in charge, Chanel (sp?), called him out on it twice.
They arrived on time. Chanel checked in with me about what was needed and they quickly got to work. They quickly emptied the first house of all the furniture. Everything was wrapped and secured. It was a long drive to LI, but they got there quicker than I expected. They were very patient with my wife and I when it came to adding felt bottoms to each of the furniture they brought in to the new house (we just had the floors redone).
There were two separate blemishes as a result of this move. It’s nothing catastrophic (nothing was broken), but these are noticeable and it’s worth mentioning. In their defense, the two pieces of furniture were extremely heavy.
The total time and cost came under the quoted price/​time. I would highly recommend Serenity Movers to any of my friends or family.

I can honestly say that I have zero complaints about my move with Serenity Movers. I had a morning appointment and not only where they on time, they were early. It took them an hour over what was estimated, but this was mainly due to the fact that my roommate and I were not fully packed (we had a lot of small boxes and soft bags that needed to be combined) and the guys spent extra time putting things in boxes.
Most importantly, we had a lot of breakable items and delicate furniture and the team wrapped everything and moved it with diligence and ease.
Max, the person who I booked through, was very attentive. He called to confirm the move the night before and followed up afterwards to see how it went.
Would definitely recommend!

I just completed my third move with Serenity Movers. They’ve taken me across Manhattan, out to Brooklyn, and most recently to the South Bronx. Each move with Serenity has been as simple and efficient as I could have hoped for. They twice conquered a fifth-​floor Brooklyn walk-​up (which was more like a rock climb) graciously and carefully. Not only was each crew of movers top-​notch, their office service has always been excellent and their pricing is absolutely fair for the quality of service and the peace of mind of working with professionals. I rarely write Unilocal reviews, but they’ve earned this one.

I cannot speak more highly of this moving company. They were on-​time, efficient, and extremely professional with their services. They seemed to have a system in place, which made the move in very easy for me. As for the pre-​move, their service left me amazed! They were very kind over the phone/​email and made it easy to get in contact with them whenever I had a question. If you are moving in the NYC area, I would certainly recommend Serenity Movers!

We moved in the middle of July recently and had a great experience with them. I really liked that they came to look over our place to give us a flatrate price as I wasn’t too keen and sure of myself to list all that has to be moved. The Flatrate guarantee was such a relief on a very stressful day, I really liked that about them.
On the day of the move, 6 men came. They were so fast and quick I couldn’t keep up with them! They were very careful with wrapping all of our furniture as best as they can. The lead mover was very professional and directed very smoothly under pressure.
The only snags we ran into were:
Our bookshelf leg broke during the move, but they movers told us before they left. There was a miscommunication with Serenity offices and our movers and the movers weren’t told by their own offices the process of how the freight at new building was to work. Our building told Serenity a week ahead of the process due to strict rules in the building. There ended up being a difficult moment between our movers and the building due to this, but was finally worked out.
they moved our family of 5 to the new place and finished by 4:30pm! I highly recommend them!

Just excellent across the board, the coordinator Max was professional and punctual in a way I wish every company was and the service they provided was perfect…

A friend of mine recommend Serenity Movers and they were awesome. Excellent and friendly customer service; they packaged everything expertly and even dismantled and reassembled by bed inside a loft space. This was not an easy move either as they had to move me into a walk-​up (and I live on the top floor)… highly recommended!

Our movers were very professional. The team leader, Leon, was efficient, communicative, and proactive. A real pleasure to work with. The whole team was kind, patient and diligent. We had no mishaps and they were very careful with walls in our staircase.
We hired 3 drivers because we had a lot of travel time built into our move and it didn’t seem worth it to us to pay one more person to sit in a truck for 4 – 5 hours. That said, if your move can accommodate it, I think it is a bit more humane to hire 4 drivers (and this should mean less time). Our guys were such hard workers, but they seemed genuinely exhausted by the end, and we felt kind of bad for shortchanging their team. Just something to consider from another customer, understanding that it might sound like a hard sell coming from the company itself.
Max was absolutely lovely to deal with. And I look forward to helping him with his promising voiceover career — he doesn’t know about it yet, but just listen to this guy’s voice on your answering machine!

I found Serenity on Angie’s List. They made a reasonable offer to complete the move in 3 hours (based on my description over the phone of my apartment’s contents). Serenity would have earned a nice increase if the move took longer than 3 hours. In other words, the incentives was for them to work slowly and run up the bill. However, nothing of the sort happened. They completed the move in 2.5 hours, and did it perfectly. Nothing was missing or damaged. They were courteous, prompt, efficient. All in all, this seems like an excellent company. I dealt with their agent, Maxwell, who made it all a very smooth transaction.

Best moving service ever! From the moment I called and spoke with Maxwell, I knew I found a service I would be comfortable with. Professional, on time and hard workers!!!
I recommend highly!!!

Used serenity for my move and the experience couldn’t have been better! Obtaining a price quote was very easy and my correspondence back and forth with Max was great. He’s quick to respond, very nice and super helpful. The movers are very fast and very meticulous/​careful with everything they handle. My husband and I were pleasantly surprised at their level of care and effort. To top it off, their prices are about half of what I paid my last movers a year ago (and they weren’t that great). Would definitely use serenity again!

This is my 4^th time using Serenity Movers including 2 cross-​country moves done by its sister company. 6 years ago when I first hired Serenity Movers, I did a ton of research before choosing them. I checked with BBB, Dept of Transportation, and numerous websites for reviews, etc. and had 7 in-​house estimates, and my research definitely paid off.
I noticed that some companies offer exceptionally low base price, and then charge all kinds of add-​on fees (fuel surcharge, stairs fees, extra distance fees, credit card fees, tape fees, you name it). But Serenity Movers offered reasonable base price, and had absolutely no hidden fees. Every single time, we ended up paying the exact price quoted by Noël.
On the date of our move, the movers arrived on time, and finished the job within 4 hours. There were supposed to be 4 men assigned for our move, but 5 men came and worked extremely efficiently. Everything went well, flawlessly. No damages and no missing items.
Last but not least, Max and Noël are really pleasant persons to do business with. They always promptly (within hours most of the time) respond to my email inquiries. I also like their online signature system — it lists every household items neatly and contains only necessary information. (This is in contrast with some other companies’ practice of throwing in so much remotely relevant stuff in the contract, which makes it easy for the customers not to pay a close attention and get misled eventually.) All in all, I am impressed with their level of professionalism.

Excellent moving service. On time, completed the move in less than the estimated time, great attitude, good job at packing and no damage. Would use them anytime in the future. Certain items were not packed up and they easily packed them, and setup them up at the new place!

love these guys. have been using their services since 2009 and will continue to do so. have recc ppl to them.
they really take care of the furniture (covers, plastic wrap), great customer service. Time efficient, they don’t waste time moving items to make the job longer.
and loyalty discount… woohoo.
DEF RECOMMEND!!!

Amazing amazing amazing! If you have to move locally — or to the West Coast — I wholeheartedly recommend Serenity Movers. They are professional to the core — accommodating and fairly priced with great customer service. Max runs a tight ship! Teddy, the foreman, and his crew, showed up on time and handled every aspect of the move with grace and care. And talk about expediting the process. I was shocked on how quickly they got everything on the truck and then into my place. All that with expert packaging. Five stars all the way!

So far, Serenity has been anything but. More like a nightmare.
Horrible customer service. Using materials we never asked for, put furniture like nightstands and mattresses in boxes when they were already wrapped and now are trying to charge double the price for exceeding square feet. At the beginning of the move, one of the guys informed about the gratuity he was expecting. When my husband gave him a tip, he asked if it was just for him, then a dirty look and no thank you. Just turned on his heels and left.
Still waiting on a return call, Serenity.

Serenity really was as good as it gets. I’d written a review for them previously, but it seems to have disappeared down the Unilocal rabbit hole. Anyway, I haven’t been on Unilocal in awhile, but I did find Serenity through Unilocal,and I wanted to add my thoughts here.
Max was lovely to work with and our foreman, Teddy, could not have been more professional, speedy, organized and efficient. Even though we had about twice as much stuff as they thought (our miscalculation, not theirs) the move only took 30 minutes longer than we anticipated.
Getting professional movers is really the only way to stay sane during such a stressful time. A really can’t recommend these guys enough. A word of advice — whoever you end up using — the more prepared and packed up you are in advance, the better the entire process will go!

I used serenity again as they offered a good discount to have a second attempt at moving me (to make up for the first, bad experience). Much better this time around. The telephone staff were very helpful, and the move itself was very smooth.
We made a good effort to make things easier for the movers, it paid off. The move was done 2hrs under schedule. The lead mover had a phenomenal work ethic, and a mild manner. It felt like he carried the other movers, but on aggregate I would say good value for money.
I think I got unlucky first time around. Well done for redeeming your good name, thanks again for the move.