Rapid Realty

This is by far the MOST unprofessional place I have ever dealt with. If you actually want to move and be kept updated every step of the way, do not waste your time with Rapid Realty. Crystal Bozzuto is a realtor there, I guess. Horrible, does not answer calls and, is in my opinion, a complete idiot and delinquent that does not own up to her wrongdoings or actions. I contacted Ms. Bozutto on May 9^th of this year. She told me to come to the office and we viewed an apartment. I explained my credit situation and we went from there, not the best. We decided to look at apartments that didn’t require credit checks. I saw and liked the apartment, left an initial deposit of $ 500 and provided all necessary documents needed. That was the last day I heard from Crystal and decided to call the office for a full refund. She answered with «I was just about to call you.» Sure you were Crystal… She said she had another apartment in my budget and I reluctantly set an appointment for viewing. I abandoned my original motive of taking my refund to give her a second chance. But as expected Crystal never kept her appointment, even after a confirmation text was sent on my behalf. No answer. No appointment was met, this was on June 15^th. Almost a month and a half after I had originally hired her as an agent for the job. I finally became fed up and came in person to address the issue. Of course Crystal wasn’t there and I was only refunded $ 350 out of the total deposit of $ 500 that I left. No services have been provided since day one. This place is trash, the epitome of scammer nation. If you want to be taken care of and not robbed, do not come to Rapid Realty. Maybe some of the other locations but as far as this 242^nd street location goes, be smart. I picked up my deposit this afternoon but am looking into speaking with the managing broker, Phillip. Will let you know how this goes. Since I had to give this place at least one star, I’m «awarding» it to the secretary, Viviana for having excellent customer service and actually giving a damn about the clients that are paying money to the company that supports her. I appreciate your gratitude and help.
P.S — Crystal, you suck.

The people that work here are the epitome of unprofessional, especially Crystal. I responded to an ad I saw on craigslist for an apartment, so I sent a text to the number they provided. Introduced myself, like a normal person that is trying to handle business, and asked for more information on the apartment. Was pretty much ignored, my questions were not answered, instead I was grilled down with a bunch of questions. Okay, I understand that some people are not as friendly as others so I overlooked this. After clearly making an appointment to see the apartment, I had to ask her for her name and the address to the building. Why should I have had to ask a professional for their name? Finally she tells me her name is Crystal and gives me the address. I noticed the address was not the same as the area of the apartment that was listed in the ad. So I asked her where was this address to, with an attitude she tells me its to her office and it is apart of the company’s policy for potential clients to come to the office first. Which was totally fine, I had no problem with it but I did let her know that she should have let me know much earlier that we would meet at her office. This really sent her on a rage, she was extremely rude and told me that she didn’t know what I was use to and to protect herself and clients that was the policy. Again, there wasnt an issue with the policy but at the same time you have to let people know where they are going. I found this listing on craigslist, so that alone makes most people, including myself, nervous with meeting people from here for safety reasons, in which she couldnt understand. I shouldnt have had to explain to a professional why I need to know where I am going. Because I thought we were scheduling to see the apartment and possibly get the application for the apartment, I had to reschedule the original appointment. And in true character, she never got back to me. Overall this was a terrible experience that took up a good majority of my day.

Okay… Rapid Reality where do start.
1. I go in on Wed to meet with David Williams… I meet with some dude named Charlie. Okay cool. He takes me to see this rather small studio, but it’s a new building, it’s me and my 9 month old it’s good for now
2. So I leave the deposit (no pressure) cause I want it so he the money to hold it. I was told I would have a answer by 11 the next day. No call. I call. «Charlie I need some times and dates so I know if I gotta call out work if I gotta leave early or whatever the case is.» Okay I will give you a can back and confirm… No call back
3. Okay great! I get approved (pre-​approved). Now I have to do a interview. Easy. What time? «Oh what time can you come?» Now most the time when you call someone and tell them you have an interval you give them a time and location. «I would call back and confirm» 2 hours go by, I call back and of course Charlie doesn’t pick up. Should of known
This Charlie… Is like a cheating Boyfriend. He won’t pick up cause he knows he going to get blasted out for is BS on the other end of that phone… But Okay
4. I ended calling Serin (who isn’t as bad as most of these reviews, he actually help the most) BTW when I went back with my deposit Charlie was out. Anyway, he get the repp for the landlord crystal (which she works for rapid reality also) so am pretty sure all them work for the same landlord cause apparently he owns like 50 – 60 buildings or some ish like that. So she says to meet at the property between 5:30 — 6:30. Smh okay sure.
5. Nobody called and confirmed this meeting time or place, so let me call and make sure that we are still meeting. Of course everything changes, it went from meeting at the property, to meet at the other office. Hmmm okay.
Of course I get there and my good friend Charlie is there. Talking about «Hi Shantel».
6. So I get there and crystal is like the «landlord wants you to see other apt. It’s 6 mins away from the first one and its bigger» what sold me is the bigger part. But here the problem… Never this the chick disclose that they wanted me to few something else when I called her. Whatever. They must be ignoring the fact that I have a 9 month old and putting me in the middle of 161 on a first floor apt and there dudes stand outside the windows and the parking is horrible (I have a car) and the area just isn’t the best for me to raise my son there. What sense does that make? Yall are just showing ppl anything. Why wouldn’t you recommend and apt that would be more suitable for a mother and child? Like really? Hmmm okay. I tell him I don’t like it and I want the first apt that I got approved for.
7. We drive back to the office and crystal isn’t there. Okay. She out showing something she going to call you. Okay fine. I got home it 10 PM and I never got a call. No call say «hey you know it’s kinda late can we meet in there morning» or «hey I know you didn’t like this apt and this was going with the first one» noooooothing! At all.
8. So of course this morning I call Charlie. HA! Idk why like he was going to pick up. Silly me. So then I get crystal on the phone «well it was 8 and I went home.» Well bit*h if you say you going to call someone why they hell would you call. Just as communication plug just so am I know what’s happening. «I told you didn’t get that apt» I will say it took a lot for me not to call her out her name. You never said that, because they know I have to move soon they are going to give me just anything and it doesn’t not work like that. Are you crazy? I told her I want my money back. It take 48 hours. It ain’t take no 48 hours for yall to get yall money. Run me my ish now please!
9. I call Serin. He was very understanding as to how I felt, and is willing to work on finding me something else and something that better. I told him that the reviews on here isn’t the best and I should of know better then to work with yall. Well he didn’t like that and hit with the «do you want you money back» no… Let me work with David Williams… You know, am not going to work with any of you. I’m going to get my money and work else where. My uncle is a realtor and his office also work with apt companies. If anyone is looking for a apt go to
4627 white plains road. They are great ask for Bull or William, I should just waited and work with them.
I only give them 2 cause Serin did seem to give a damn. Other that. Yall reallllly should not waste your time with rapid Reality

One star is too much!!! Please do not use this fake realty. They are not proffessional, they lie, they do bait and switch, they steal your hard earned money, they do not communicate well if at all, they post fake Unilocal reviews (yes Serin is the the broker of this branch and head franchisee, Jorge H who also posted a fake review works there also) the list is too long. You have been warned.

I wish I could less than 1 star because that is what this place deserves. I was suppose to help my friends move into their apartment 2 weeks ago, when I met up with them, they were very upset because they had found out earlier that there was a «mix up» with the apartments and the one they thought they were getting went to someone else. The broker (who went by Serin) told them it was no problem because there was another apartment in the same building that was available right away but when they tried to get into the apartment the super insisted that someone else lived there so he didnt have the key to open it.
The broker told them the «hang out» while he went back to the office and call the landlord to see what he could do. He never got in touch with them and left them waiting for over 3 hours. This was when we met up with them so I told them to call him. Of course he doesnt pick up so I tell them to call the office and guess who picks up right away? Yes Serin the broker! Tell them everything is sorted out and to stop by the office for a copy of the lease. When we get there he pretty much throws the lease at them and tries to snake out of the office without giving any info about what was going on and where they would be living. When they try to ask him questions he starts to get aggravated and tells them to start getting an attitude.
When this happens, me and my fiancée go to see what is going on and see their broker start go run to the back of the office and someone else tell us we have to leave because we are being disruptive… of course they are upset they are homeless!!!
So we go outside with… someone else who decided to deal with us and explain to him what is going on. He doesnt really seem to care and tells us he is going to make some calls (whatever that means) and then he disappears when we go in to see what is going on some other lady yells at us and tell us we cant be in there, my fiancée tries to tell her why we are there she tries to fight her!
When they get broken up by everyone in the office a THIRD person comes outside with us and contacts the super and tells them everything is settled and to go see the super… to shorten this part the super didnt have keys to the apt. and had to break into the apt that still had the old tenants crap in it so they had to wait two weeks for it to be ready
This is completely unacceptable for a business that has to deal with people on a regular basis and after seeing other reviews for this place on google, Unilocal and… even better the BBB this place needs to be shut down and the staff replaced by people who care about there clients.
So to wrap this up, for all that is good and holy DO NOT GO TO RAPID REALTY!!!

Was supposed to move into our apartment today. There was a miscommunication between the landlord, our broker Serin, and the super of the apartment. Our apartment isn’t ready for another two weeks and we have no place to live. Serin was very rude and unprofessional and clearly wanted nothing to do with the situation. They weren’t empathetic at all. I would NEVER do business with them ever again and you shouldn’t either.

Great news. The power and effectiveness of well organized internet sites like Unilocal is truly wonderful.
I drove by this office just 2 weeks ago and IT HAS BEEN CLOSED. There is a large «for lease» sign in the window.
I fought them very very hard via Unilocal and my Delta American Express Reserve card. (Amex is the best for true consumer protection /​dispute forum).
I was told by neighboring reputable realtors just weeks after our experience that the main office of Rapid Rental no longer officially recognized this Riverdale/​Bronx location.
Now… They truly do not.
I knew after experiencing the horror of their high pressure negative humiliating treatment and dishonest business practices/​forms/​procedures, that many other less educated less confident consumers had been SERIOUSLY RIPPED off of thousands of dollars. I was furious and had to find the time energy and commitment to SPEAK up and fight them.
It worked ! Thank you Unilocal and Amex Delta Reserve.

We were disappointed by the fact that they did not did not show up at the arranged time. Additionally, we were disappointed that they did not have any apartments ready to show us when I originally contacted you about a listing in Woodlawn. The general lack of professionalism shown in the office was abysmal. They kept pushing us to look at apartments in areas that we were not interested in moving to…
They certainly lost a customer. I would discourage everyone from wasting their time with Rapid Realty like I did.

These people are beyond unprofessional. They are liars and do sneaky business. The worst experience I have ever had. I will never work with these people again.

I responded to a Craigslist ad, and dealt with Hadassah Alpert. It was one of the most painful experiences of my life that didn’t deal with divorce lawyers or surgery. The apartment I’d seen advertised was no longer available (if it ever existed). I set a strict limit for rent, and was shown two apartments. It turned out that one of them was already rented (but I wasn’t told that until after I’d forked over $ 100 in cash as an ‘application’ fee). The other place I was shown was 50% over my limit.
Additionally, I had to deal with her rude and droning personality. When she called to say that she had another apartment to show me, I said «No, thank you» and she simply hung up.
Truly, the bad reviews on this page of this place are overly positive.

Bait and switched me. Found and ad on craigslist and gave them a call. I gave them a price range, they yeah yeah yeah’ed me and then took me to an apartment that was above my price range. I really liked the apartment. Of course. That was their plan. But again, it was out of my price range. I was considering it, anyway.
My girlfriend was trying to reason with me because she knew I couldn’t afford it. Every time I walked away to make phone calls to family members, the woman «helping» us was pushing my girlfriend into trying to convince me. When I said that my mother would prefer to look at the apartment before I signed anything she suddenly got nasty and had the nerve to say «Well, then your mother should have been here to begin with». Okay?
Then she took us to a really really crappy apartment which was in my price range. She wouldn’t show me anything else. She pretended to try to call another building but «nobody picked up». Maybe they don’t want to do business with her shady ass business.
At this point she was being extremely dismissive. Did she think I was wasting her time? I wasn’t. I need an apartment and I need it now.
After announcing that the original apartment she had showed me had been rented, she dismissed me without making eye contact and stormed off. Was she mad at me? I have no idea.
Long story short, we went back to the first building she showed us and we walked across the street to a family owned Realtor and they found me an apartment in less than an hour. I’m signing the lease tomorrow. It’s in my price range and a beautiful apartment.
I would give this business zero starts if I could. Unprofessional and disrespectful staff. I am so glad I didn’t sign anything over to them as I think this business is a scam.

My boyfriend and I had been looking for an apartment in the Bronx for at least a month. We worked with a couple of agents but finally found a place, filled out the application only to learn that it was listed at the wrong price. We tried speaking with the registered agent but he completely ignored us and refused to speak with us and treated us very disrespectfully. We were eventually able to get our broker’s fee back but it was an exercise in complete and utter unprofessionalism. Never again. This office is also not part of Rapid Realty and has several complaints against it at the BBB (it’s currently grade is an F). Buyer Beware!

This is the worst company to do business with ever. I am going to make sure to recommend ANY OTHER PLACE other than here.
You are better off bashing your head against a wall and turning it into a bloody pulp instead of working with this company.

When my fiancé and I were looking to move into riverdale, we met real estate agent «Jonas.» Since «Jonas» was a real estate agent, we assumed he would not be a scammer. we found an apartment we liked and ask «Jonas» show us the apartment which was on 238 st. The 1 bedroom apartment was pretty decent but just needed new kitchen cabinets. We agreed on the apartment as long as the building allowed pets. «Jonas» appeared to be a bit slow minded and needed supervisory assistance during the paperwork process. the day of the move we found out the the apartment we thought we were moving into was not out apartment. They secretely put us for a similar apartment that was still under renovation. when I contacted jonas regarding the apartment he confessed to me stating that I should be careful with the landlord because he is being sued by the city for having over 47 housing violations. I became so furious that I warned him if he does not fix the mess that he made I will fill a lawsuit against rapid realty and have him fired. once a said that he was quick to take action. If you are reading this review and looking to rent an apartment, do not rent an apartment from jonas, or rapid realty.