Public Storage

No problems so far. Got my storage unit on ¹²⁄₆. Everything perfect.

Thank you Antoine for the thorough Customer Service you gave me and Tiffany Whitlock greatly appreciate a excellent job.

Property seems secure, staff is helpful and engaging, very firm on when they will be closing, seemed clean for a storage facility in the heart of the Bronx. Christine helped me find a unit right for my needs and was not a pushy saleswoman trying to up sell me on anything. I want to leave a 4 star as I’m not exactly sure how secure the facility is just yet as people constantly were going in and out without anything to load and not having to enter in their personal ID’s for security. But, because of their friendliness and non-​pushy sales tactics and appearance of cleanliness and security I’ll go ahead and give them a 5.

this place is a rip off they raise their rates yearly and the same place is open till 8 I as long as the employees are there. F this place. Fund somewhere cheaper

This is a fairly new facility so it is clean, well lit, has good security, and access 8 AM to 8 Pm 7 days a week.
The folks at the facility are helpful and it’s close enough to Manhattan so getting here is easy.

Best customer service ever all thanks to Jeremy! He was super nice and explained everything thoroughly. He tried to accommodate me to the best of his ability. Was super polite to the point where I was even shocked people like him exist. He made sure that my unit was clean. Thanks to him I had a great experience with Public Storage. Thanks Jeremy!

Beautiful establishment. Too bad the service is horrendous! I like to keep to myself when I’m at my storage unit. However, yesterday my boyfriend in a wheelchair and I ran 5 minutes past closing time and we were asked to leave. So we did. All the gates were locked and we couldn’t get out. We sat there waiting for the gate to open but it didn’t. I could see five employees through the window laughing at us. Finally we rolled up to another gate with stairs. He was forced to crawl down the flight of stairs. One girl was waving at us as we did so. It was humiliating. My pal Dave was there with us. Dave helped me carry the wheelchair down the stairs.

So far the folks at this facility have been A+ … The location is very clean and the hours are terrific.

Location is attractive and the rates are reasonable, but I’ve had quite a few issues with district management from a communication and logistics standpoint. I was told, without notice that the facility would not be acceptable deliveries on my behalf going forward. Without notice, the facility, per the direction of district management and above rejected my shipments without notification. The door on the first floor (loading dock) has not been fixed in months. I’ve been told numerous times that it would be. Not the case. It’s a security concern, considering there have been multiple interactions with non-​Public Storage customers asking for money in exchange for work. As of late, there are rarely employees stationed in the loading dock rental center. The facility is clearly short staffed or else there would be an employee in the office during hours of operation. This is also the only facility I’ve ever rented at where there isn’t an option to drop used cardboard boxes. Upper management needs to be clear in terms of leading its customer service team. A clear disconnect between management and its hard working site team.
With all of this being said, I would have ended my agreement if it wasn’t for Shift Manager, Jasmine Rodriguez. Jasmine understands how to service the customer and lead my example. She is a hard worker and a strong communicator with a great work ethic. She is an invaluable asset to this facility. Please ask for Jasmine if you have a customer service inquiry or concern. You won’t be disappointed.

I just switched to this facility from Manhattan Mini Storage in the city. I liked Man Mini but Public in the Bronx is half price and only minutes from the city.
Facility is new and clean, it has parking and docking lot and it is right off the exit.
I enjoyed my interactions with manager Genisha who had me set and going in no time! Everyone is helpful and friendly. Very happy with Public on Gerard Ave so far.

Clean, well vented, nice location, camera 24/​7, on site manager, everyone gets there own code. jasmine is the young women who helped me. She was truthful, funny and overall got me a nice unit next to the elevator she is awesome.

This place is great/​Awesome in every sense of the word. I was greeted by very professional and friendly staff. (Jessica) A staff who listens to your needs and maybe wants, expecting to be upsold to a more costlier unit, but guess what?! I was pleasantly surprised, advising to me to go with a smaller unit. The facility is well lit and from what I was told, just renovated, and it shows. The place is immaculate, well kept, actually better than my residence. Location of this facility is also a big plus, guess the people who decided to pay $ 30mil for this place knew what they were doing. Located in the Bronx, and just a 5 minute drive to Manhattan. Thanks you guys for a wonderful experience.

It’s a very clean facility, staff is very nice and helpful. It is the nicest facility in the area and beats the filthy rat infested Kingsbridge Uhaul I was at by far, and I would have given five stars but potential renters need to be aware that there are many undisclosed and hidden fees to move in, there is limited parking (so you may have to wait for a spot on the weekends), and this is not a handicap friendly facility.
The advertised $ 1. first month isn’t even close to move in fee. There is an administration fee of $ 22. and your reservation will tell you — in print– that you need $ 23. to move in THIS IS NOT TRUE! Though your reservation slip and the website doesn’t mention anything about it –this facility REQUIRES you to purchase their cylinder lock at $ 17.99 + tax and you must have insurance … either pay for theirs or have your own so don’t go expecting to only spend $ 23 for the first month — it amounts to triple that.
If you are handicapped — you will find only one handicap spot and a hill in the parking lot or steps at the loading dock. The handicap spot is not close to the loading door and most doors do not open automatically. Tried 5 (filthy) Carts and all have bad wheels that do not turn easily or at all and must be pulled not pushed, so if you don’t have that ability, good luck wheeling your stuff in. Also, they do not reserve units close to elevator for handicapped persons so you will need to maneuver to wherever they put you.
As far as security, bring a padlock because the cylinder locks they require you to buy are flimsy. We didn’t notice any security cameras or staff walking around the unit floors. You do get an access code that must be entered to get in and up the elevators but once you punch in your code, more than one person can get in behind you.
On the positive side, staff is great and it’s new so facility and units are very clean but have to mention that many carts are dirty and we did see people moving boxed food in and the first unit we looked at had a green liquid in it leaking from the unit next door.
Hallways are well lit but bring a portable light if you want to see anything inside your unit. You should also know to bring your own garbage bag because there isn’t a garbage can in the place so you can’t even throw out a dirty tissue.

Best of the 20 or so self-​storage facilities we researched
Moved in yesterday. Easy access from Upper East Side, clean and affordable space with big loading dock and terrific staff. Yael did our paperwork and showed us around. She was friendly, cheerful and knowledgeable.

This location is very accessible just over the bridge from 145^th St. The building planners used common sense when they thought about this facility to include the loading docks, the storage units and their spacing, the products and supplies they sell on site, the cleanliness, the moving tools made available (hand trucks, carts), the online account management, and the customer service was unexpectedly on some 5-​star business. The women here know their product and services, they weren’t pushy, they were informative, helpful and not for nothing, they were also a pretty «pretty» staff. It all matters especially when moving. Big shout out to the service rep Starr and the night managers who helped during my move in. I felt safe when I walked away from my belongings. Excellent service and facility.

The facility is clean and well secured as you’re given your own personalized key code plus your own key to access your storage unit. Rohal and Jaynasha were extremely professional, and friendly. I secured a 10×10 unit at a really reasonable rate.

Very convenient nice space clean facility friendly staff easy to use would recommend to friends in the area and would definitely come back myself!

New, clean, nice and cheaper that the other storage in the neighborhood.
I was out «shopping» for a clean and cost-​effective storage in the Bronx. We first came to Public Storage to check the place out. I was amazed how clean the place is (it’s a new facility, less than a year old) and the staff were nice and helpful.
We didn’t sign-​up right away as we wanted to check out other locations (two others in the vicinity). PS is top-​notch THE BEST one out there. The two others are sub-​par and smelled of moth balls.
So we came back and was assisted by Eunice who did an excellent job by showing us the ropes (being newbies in storage rental). She showed us a great unit, perfect for my treasures (I like my stuff!) and its a secured location, climate-​controlled.
Overall, I am content and well-​pleased by this facility and was happy with Eunice’s professionalism. Please do not change how this facility is being managed and thank you for taking care of my stuff.

This place is nicer than some hotels I’ve stayed in.
Seriously — I was kind of shocked by how awesome it is. You go to a storage place expecting something very industrial and shabby with cranky staff (at least that was my experience with some storage places in Brooklyn). But this place is brand new, super clean, the staff are actually enthusiastic. It is super secure (they give you your own personalized key code), and the prices are amazing. I consolidated two other storage spaces into one huge room here and ended up saving money and having plenty of space left over.
Never thought I’d gush about a storage space — but this place is about as good as it gets. (And it is convenient to trains)