Parkchester Post Office

This place is a joke. Do you like waiting on long lines? Do you feel it’s time you graduate from the wait times at the DMV? Then this is the place for you. I’m assuming this is what Purgatory must feel like but a lot slower.

This by far is THE WORST Post Office I have come across. The lines are insane. The management needs to change there. If you call them its busy 99% of the time. and the 1% that isn’t they wont answer and when you call back… BUSY again… Someone needs to look into this post office.

Poorly run post office. Treat people like cattle. Management of this post office needs the change. Misdelivery of packages and ignore redelivery requests. No attempt at customer service and no respect for peoples time.

Do Not go to this Post Office on Saturday. It will ruin your day… ruin your life. The lines are long. The Postal Workers are working, but they need more employees in the Station. They need someone on the Floor to direct Traffic and keep the lines moving. They also need more than one Person at the package pick up window.

The worlds worst post office… Why do we need to ask if anyone is attending the p/​u window when you clearly see a line of 6 people. Its ridiculous everytime I come here its a 30 min wait. Not good for a federal agency.

Why is damn near everything in parkchester so difficult… it’s like the post office in the area takes pride in providing horrific service and slow lines… then when people get frustrated they intentionally move slower. be advised, passports are not accepted here, I don’t think the G.E.D employed staff understood something outside of an identification card or drivers license. so obviously the idiot that could not read denied to provide me services… I truly hate this post office…

We didn’t leave the house until 10am and when we looked in the mail box on our way out there was a pink slip for our package. They didn’t knock or even ring the bell must of just wrote the slip and left. We’re having it redelivered because from the sounds of these reviews it would be pointless to go there to get it.

Just hope that your package doesn’t use this carrier. Waited for the package the whole day and placed a note at the intercom. The tracking information said it would be arriving by 8pm according the to
. At 6:45pm I got a notification that the package had been attempted to be delivered AT 1:30PM!!! Never heard a doorbell or the intercom. Not the first time it has happened. Worst service and wish they could all be replaced. Not helping the community one bit. If I could give them zero stars, I would.

Useless ghetto workers. I asked for a pen to address an envelope and one of the workers were like we don’t have extras. I don’t understand how a post office doesn’t have pens for its customers. Typical ghetto Bronx business.

This post office should be closed. All the worker’s are rude especially, The dumb a$$ Veronica that «works» there at the pass port station she is disgusting and rude she really needs to go back to school so she can learn how to speak. This is the most disgusting post office ever you are better off getting your pass port at a REAL pass port agency than giving them any business there.

S*, I HATE THIS POST OFFICE.
Door bells rings 1÷8÷15. I buzz the door open. Nobody comes up. When I go out, the slip that is by the door says today’s date «1÷7÷15». Lazy f*er
I call the post office and ask for a re-​delivery. «We’ll re-​deliver tomorrow» says the lady with the dead voice.
Snow. 1÷9÷15 came and no package. I gave them a call 6:35 p.m. They put me on hold. I just hung up after 45 minutes because they close at 7.
Rain. 1÷12÷15 went to the post office for a second slip and the lady at the window tells me the first slip I received is out for a re-​delivery. 8:05 p.m. and no package has arrived.
1÷13÷15 still waiting for the package…
Aside from the window workers, the ones who deliver the package are so lazy. Like many others have written, it is always crowded and one will have to wait over 15 mins. I like the window people but the service is a slow death sentence.

The lines at this post office are always horrendous! I try to keep away but sometimes you don’t have a choice. I just wish the window clerks would work at a faster pace. Who likes to stand online for 30– 40 mins at a time!!!

1 star is generous, lazy, rude and always condescending. 9am, 1 window opens while 12 ppl waiting in line. They rarley deliver packages to your home, yet when you enter tracking #, it states attempts were made!
Horrible service and system

I really wish I could give this post office a zero rating. This post office is the worst I have ever seen in my life. I hate when I have to receive packages through USPS. The mail carriers never deliver your mail because they are too lazy to actually come upstairs and knock on your door. They would rather leave a «sorry we missed you» slip in your mailbox. This has happened to me and my neighbors several times. When you are forced to pick up your package because of this laziness, You then have to wait on line for nearly an hour to pick up your package that might not be available until the next day so you basically wasted your time waiting on line because the item you are there to pick up is not even there. The staff and managers are extremely rude, dismissive, condescending and unprofessional. There is no point in complaining to USPS management because nothing is done, your complaints are ignored. They will yell at you, or even walk away from you if they don’t want to hear what you have to say. They are ben rude to elderly customers that come into the post office. Theres an african american female manager that has a nasty attitude and just stands there while everyone complains and does nothing. Theres a Caucasian male with balding hair and glasses that is rude to the customers and is very condescending. Its a surprise these incompetent staff members still have a job. This location really makes me hate USPS. I would rather deal with UPS or FEDEX but sometimes I don’t get a choice when ordering packages. This place gets a negative 100 in my personal rating. Their work ethic and customer service is deplorable and disgusting. They need to shut this place down. Once again today I am stuck waiting tip tomorrow to pick up a package that could have been delivered today while I was home all day! All because the postal workers are too lazy to take the elevator upstairs to my apartment. There is only one nice postal worker. She is a cheerful short Latina woman (in her 40s to 50s in age) with glasses that actually takes the time to help you if she can. Im sure everyone knows her because she is very loud and sings (no complaints in regards to her).

Let’s just sum it up this way. At this post office, they are lazy, condescending, and utterly unprofessional. To have a package delivered to your address is IMPOSSIBLE. And to pick it up at the post office is BEYOND IMPOSSIBLE.
Usps workers, please don’t believe that you are safe in your jobs if you continue to operate this way. Losing a job is very difficult, but before you lose it, do everything you can to keep it by properly servicing the people who are keeping your jobs alive.
I was at home the entire day expecting a package to be delivered. Appointments were scheduled around it, and errands were placed on hold while I waited for hours for the delivery to show up — only to find a peach slip in the mailbox. My door bell is louder than an emergency and disaster siren, therefore I knew his lazy behind did not ring my doorbell.
After calling the 1 – 800 number and rescheduling a redelivery with a representative over the telephone and getting a confirmation number, no one showed up after wasting another day waiting at home. After calling the office the following day and getting a constant busy signal, I kept redialing and eventually got someone who unenthusiastically, placed me on hold. After 15 minutes, I had to do it all over again, only this time I had had it! I became livid. Then a woman by the name of Miss Austin came on the phone and asked me for the article number. She said without the article number, it would be hard for her to find it. What article number?! Is she nuts?! There was no article number on the slip, I said to her! I asked her why did I have a slip without an article number if this was the protocol? She said she doesn’t know, but that they were supposed to include an article number on the slip. That only made things worse for her. I let her have it! Then she said the delivery man stated that he rang my doorbell, but he could not get inside the building. How on god’s land was he able to put the slip in the mailbox in the first place, if he could not get into the building? Even their lies weren’t adding up. Time for a new excuse, because that one was not working. No wonder they are losing business, the employees are doing a disservice to the company.

I wish you were able to give them NO STARS at all.
This POST OFFICE is such a joke. To start off, I have been trying to receive a couple of packages throughout the last few months, but NEVER actually receive them. They always leave a notice, when there is ALWAYS someone home. I Have been attempting to schedule re delivery and they NEVER actually come. I have done various complaints with the Customer Service (800) telephone number, and the Parkchester post office supervisor calls the next day, to apologize in behalf of her lazy workers. The Post Office telephone number is ALWAYS busy, and forget about actually going to the post office there is always about a 30 – 40 Min Line Wait. I can’t stress enough what a MESS of a post office they are. The same issue goes for the Package Pickup, They never actually arrive. After various attempts of scheduling pickup I got fed up, and actually had to schedule pickup at my boyfriend’s job address which there they always are always reliable (10 458)
Oh and Sending Supplies to your address FORGET IT. I have tried 3 times to order supplies and they have not came. I started thinking the issue was personal until I asked my neighbors and they all have an issue with this post office. And I also checked the reviews on the post office, other customers seem to be on the same page as me.
So to sum it up:
1. UNRELIABLE
2. DON’T SCHEDULE PICK UP OR RE DELIVERY
3. IF YOU DO A COMPLAINT EXPECT THE SUPERVISOR TO CALL YOU THE NEXT DAY TO GIVE YOU A NONCHALANT APOLOGY
4. DON’T BOTHER CALLING, PHONE IS ALWAYS BUSY, AND DON’T WASTE AN HOUR WAITING ON LINE AT THE POST OFFICE, BECAUSE THE WORKERS ALWAYS HAVE A FACE LIKE THEY HATE WORKING THERE.
I am not trying to be dramatic, but the truth is clear and I am just fed up. This is the downside of the the whole Parkchester neighborhood.