Padded Wagon

I have been living in New York City for 50 years and have never very been satisfied with any movers until now. Our old office lease expired at December 31, 2015; we had decided to relocate to a new place (from Madison Ave at 27^th Street to 44^th Street at 5^th Avenue within Manhattan) There were several movers that have recommended to us. Padded Wagon was one of them. I chose Padded Wagon because it is highly recommended by the management office of my condo, Museum Tower. I trust their judgment and I am very glad I did.
The process started with Luke, who did a brief visit to our office and made a cost estimate two days later, which turned out to be a very accurate one. We have made our decision to use Padded Wagon five weeks before the moving day. During this period, we are extremely lucky working with Rick, the operation manager at Padded Wagon for any issues. Rick is extremely competent, responsive, considerate, and courteous — a truly professional. In our own daily business, we are very fortunately working with only top management and top professionals from major international corporations. Experience in working with Rick is equally rewarding and impressive. You can contact him ²⁴⁄₇ by email; you will get his response in couple hours even at weekends.
On the moving day, the team arrived early and waited for us near the freight entrance. The Crew Chief is Miguel, is a very effective leader who listen to our requirements to the last detail and carried them out flawlessly. The three crew members are also working harmoniously on the job. They handle the move gently without any rough edges. They also have very cheerful attitude, which is rare in this day and age. Due to the miscommunication from our agent, the movers had to sit in the truck for four hours before they were allowed to move in to our new location. There were no complaints. Again, they still happily followed our instruction, place all items where we asked. One more thing: all the materials they brought to the job, including, but not limited to, blankets, bins, electric box, container… are all very clean.
This is an exceptional moving experience for us and would like to share with everyone who has the similar demand like us.

Padded Wagon is fabulous! We recently used them for a complex move and they executed it very smoothly. We were actually surprised at how easy it was. The team was fast, efficient and very careful with our belongings. They were also very friendly and extremely helpful. We will definitely use them again!

The Padded Wagon is by far the BEST moving company. I moved out of the one in California, Made everything as easy as possible for me, I hate moving… and they made my experience amazing with NO stress. The movers are very professional and Javier was so great, I can’t thank him enough. He was always in touch with me, I always was in the loop. They are ON TIME and very EFFICIENT, cost are reasonable and the quality of work is beyond exceptional. I have no complaints, I am just so happy I have a new moving company that I will continue to work with!!!

Best movers!!! Moved from NYC — CT. They promised my move would take 2 days and explained the cost. It took 2 days of perfect packing and unpacking. My movers were polite hardworking and very organized! My move came in under budget! Communication with everyone at Padded Wagon was fantastic! Thank you!!!

New York location: Great experience! We only reserved less than a week ahead and were able to get movers. The quote was almost SPOT ON it was amazing. Rick was great to work with and asked all the right questions. We also moved on a super rainy day and our two guys Manny and Ray were awesome. They braved the rain, were patient when the elevators broke down a couple times in our new building and were so pleasant the whole time. I highly recommend Padded Wagon in the NYC area.

No one likes to move. It is a stressful and terrible process.
Everyone at Padded Wagon was incredible. From the very first phone call to the last box being delivered to the new apartment it was as smooth as silk.
Movers arrived on time. They were friendly, smart, and most importantly knew how to properly pack and move things.
A great experience. I was so surprised it went so well. These guys are awesome. Much thanks!

They told me they were great at storing antiques. I stored a bunch of antique furniture with them. They returned it literally soaking wet, damaged and much of the furniture had mold growing on it. When I complained they said «file a claim.» I did that. They essentially offered me nothing. They are terrible.

I had a great overall experience with Padded Wagon. It was a somewhat complicated move from upstate New York to New York City with storage involved. The whole move was handled in an expert fashion with no damage and according to our timelines. I will definitely use these guys again in the future.

I’ve used this company twice now — once for a point to point move within NYC in 2010 and again a few weeks ago for a move into their storage facility. Both crews were professional, courteous and on time (even early!).
2010 move: the team did a great job, was incredibly fast and the price was extremely competitive. Nothing was damaged and the crew took great care with my belongings. The move was a little annoying as well in that it was between boroughs and the apartment I was moving into was a third floor walkup in a brownstone. I was very pleased with the service I received and recommended Padded Wagon to several friends who have moved since then and all have been quite satisfied.
2014 move: again, I got a great crew. Costs have risen since 2010 so the overall move was more expensive, but I did price out a few other movers that friends had recommended and felt I was getting a competitive rate, so I stuck with Padded Wagon. I’m glad I did — I felt confident entrusting my belongings to them and the charges were as quoted. I also was happy they have a storage facility of their own as I needed that service this time and didn’t want to deal with the added complication of sourcing and arranging a standalone storage space. Padded Wagon is a one stop shop.
I will update once I get my belongings out of storage but I am confident that these guys will come through with flying colors!

I was pleased with my experience with this company — from quote to moving day. I work in an industry where I see people experience some nightmare moves. These guys had it together. They’re a bit more expensive than some other companies. But, it was worth the care and efficiency they used during my move. All employees were polite, professional and responsive to my questions and follow-​up needs and I would have no problem referring them to a friend.

I cannot believe these people are still in business. I used them to move my apt contents to Cambridge, Mass when I went to seminary in 1995. They insisted — after packing all my things into the van — that it all had to be stored over night at their facility. Several paintings and an valuable linen Lautrec poster went «missing.» The company denied it and then refused to take my calls. I assume this is the same Padded Wagon that’s listed on Unilocal with an east side address. Reviewers there recount similar experiences.

Absolutely HORRIBLE!!! DO NOT USE THESE PEOPLE FOR STORAGE OR MOVING!!! They have destroyed our property, refused to pay for the damages, lied about the situation to the BBB, and after years of storage with them, tried to charge for removal of our already damaged goods. We have reported them to the BBB and will continue to do so until the damages have been paid for, and the BBB downgrades their rating. Use them at your own peril.

Terrible movers. Untrustworthy and cheating.