Newtown Private Car Service

I wish you could review without giving a star!!! The cab drivers are nice but am over the dispatchers and WILL NEVER Spend another dime with this company… Tonight is my last… The dispatchers need training in costumer service… !!!

I wrote this review on their other page. If there were an option to give negative stars i would. I used to use this car service all the time & I’ve never had a problem… but i will never use them again. I called them at 7:30am to take my mother to the hospital for her surgery appointment & they told me 6 minutes or less. At 8:07am NO CAB HAS ARRIVED. I called FOUR TIMES and the dispatcher had the nerve to say hes a block away when i can see up and down the block & then said he’s there. I repeated my address numerous times and he repeated it back to me so there’s no excuse for any confusion. Thankfully Community had a car available & picked us up in one minute! I’ve never ever had to wait for a cab this long. Might as well take public transportation. Horrible company, they changed their name to Newtown like their service was going to be any better. What a joke.