Montefiore Medical Group

Terrible wait time to see a doctor for urgent care. Took my daughter two days ago. When we finally saw the doctor, he was rushing to go home. Very disappointed.

My experienced here wasn’t the best or the worst either. It was meh ok! I saw Dr. Caine a very pleasant man with good bedside manners, since my regular doctor was completely booked for the day & my primary care no longer works there, but no one failed to notify me. Go figure! (Dr. Elliot)
My visit was very efficient. I was in agony with abdominal pain, the receptionists were very professional and the triage nurse gave me a room as soon as I walked in. Dr. Caine made me feel at ease, he listened to me tentatively and provided me with his diagnosed. He preformed a couple of exams, plenty of tests, prescribed me 3 different types of medicines and send me off. It was a team effort all around!
Plenty of physicians in this building that specialized in a number of fields that suit your needs. For example, urgent care, peds, internal Med, dentist, urology, woman Hlth, etc… The Lab, X-​ray and pharmacy dept are on premise which makes the visit even better. And there’s an app where you can get all of your test results, medications, set up appointments and send message to your physicians. Very impressive huh?!
Be healthy and be happy!

As far as clinics goes this is one of the best. When my doctor was transferred here he brought most of his patients he had as well. Although this place is quite busy it is also efficient.
There will be days when you’re not feeling well and you may be upset but the people here are quite nice and they understand. You just have to have patience.
All in all, this is not a bad place to come here for your check up… or to be looked at.

DON’T COME HERE! The people at the front were fine and the nurse who took care of me was kind. That is the only reason for two stars. The doctor was extremely rude. I came in because I had a fever and sore throat which I thought was strep throat. When he came in, he RUDELY told my sister that it’s a cold and that there was no point of bringing me in. He continued to argue with my sister asking her if she was my guardian. My sister and I are not doctors. Don’t tell us that there was no reason for me to be go there. We just wanted to make sure it was not strep since its contagious and I have my 1 year old nephew home. Here’s some advice: GET DOCTORS WHO CARE.

Montefiore got too big and they have lost touch with being human. Give them a one cause I cannot rate them a 0…
First my doctor of ten years leaves and I don’t get any notice. I call in July to make an appointment and am told. My last appointment was around February. Shocker! Anyways… I schedule to have a PPD done. I’m told I can see the nurse and I don’t need to make a doctors appointment. Ok… I’ve never done this before but okay. So I make an appointment to see the nurse. Get to the office half hour early and I’m not scheduled. Smh. Nurse has to get in contact with the doctor (whose doctor??? As I don’t have one!!) to get authorization to complete. Huh? How can they give authorization? Anyway… I go with it. 1 ½ hours later I am finally given the PPD. Go to administration to file a complaint and all are a lunch.
I decide August 1^st on a new doctor and get all the appropriate information. I submit on August 7^th a request for me and my sons medical record to be sent to the new doctor. So I make an appointment with the new doctor in September and they still don’t have the medical record. I go to the 2300 Westchester Office and they look up and confirm they have the request. State it was sent to the East 210^th Street office. Yes I’m upset and angry again as I don’t care who it was sent to as it was NOT sent to who I requested. I’m told that if I drive to the 210 office it would be ready for me. Just ask for Francis when I arrive. So I’m here… An hour later as parking is horrible here! Get to the 210 office and ask for Francis. And guess what… Wait for it… I’m told Francis works in the Tarrytown office. Smfh! I’m done with Montefiore.

Out of all the Montefiore chains I have been to, this place is the absolute worse! It has the worse customer service I have ever seen. You might as well die before coming here

The staff needs lessons in customer service! We are patients and we are the reason for their salaries. I missed my appointment by 20 minutes and they would not see me. They treat everyone as if they were on government medical assistance. I decided never to go there again. Staff very unprofessional.

There’s usually a wait. At least 30 minutes, even if you have an appointment and if you don’t, you can wait up to three hours for a walk in, same day appointment. Sounds horrible but think of the alternative; you can go to the ER and wait anywhere from four to eight hours or more, just to be seen by a doctor. I’ll take my chances with Monte.
If you need a walk in, same day appointment because you’re not feeling well and may need meds and your illness isn’t bad enough to have to schlep to the emergency room, it’s best to call first thing in the morning. Sometimes you’re lucky and you get the office but other times, you’re forced to give you information to a different reception department that works separately from the office, scheduling patients and attempting to be a liaison between the office and the patient. A lot of the times, they fall short of their job so be sure to call again, after about a half hour or so and confirm that the office received your request for a same day appointment or you will run the risk of being scheduled later in the day.
When forced to come in for a walk in, it’s best to have an appointment on before noon rather than later.
The staff could help to be a little bit more professional but they have a good rapport with the regulars. I work in the healthcare field and I just feel that when on the job, you should be professional every moment you are in the presence of your consumer.