Hertz Rent A Car

Booked my car rental online for an 8 am pick up since that is when they open. Got here at 810 and didn’t leave with my vehicle until 9 am smh minus some stars here. I get in the car and it only has ¹⁄₈ of gas in the tank wtf minus a star. Now I have to be somewhere in the city by 11 am and I have to pick up my family plus get gas??? Why do they make people pay 9.99 if you return the car with no gas but don’t put gas in the car!!! Things that make you go hmmmm.
Driving to pick up my family and now the car has a funny noise coming from the front by the tires. I pick up my parents and start driving to the city when my mother says she doesn’t feel safe being in a car that sounds like the tire is going to come off. So I go back to the car rental location and let them know that I have some concerns about the car. A mechanic gets in the car and drives around with me. He days there’s a problem with the brakes and suspension. Am I supposed to drive a car with brake problems smh. So now they tell me they are getting me a car from Yonkers then they come back 10 mins later and say they have a car ready but it’s a full size. Then they said they will give me a discount for the rental when I return the car.
Definitely wasn’t satisfied with the company and all the back and forth, especially since I was an hour late to my event. I received a car with no gas and bad brakes then only give me $ 25 off. I put more money than that in the car with no gas before I returned it.

If I can give this place no star Because that’s what it deserves. I called in to rent a car, the employee who picked up the phone, Robbie Jones, that’s what he said his name was, was rude, unprofessional, was making inappropriate jokes. I explained to the supervisor, Victor, that he is responsible because as the supervisor he’s suppose to ensure that his employees are courteous, professional and take care of the customer. I will never rent from this place and I will not recommend anyone to rent from this place.

This location is very professional and the gentleman here are very mannerable. They answered all my ten million questions and helped me secure a car through my insurance even after hours. I will always return to this location should I need another rental.