Enterprise Rent-A-Car

Very friendly staff. Cedric (Manager) and Amie (Assistant Manager) put a lot of work into helping out with a billing issue, worked with the credit card company to resolve and was in touch with me once it was resolved. Due to the location and the demand, the branch is busy and most times there is a wait to get the car. I find (like most rental places) they do not always have the car you reserved, but always offer an «upgraded» car. I live in the neighborhood and find the location convenient. Recommend using as long as you are not in a rush!

Canceled my reservation because they said I was «disrespectful»; after waiting for an hour after closing and being told I was going to wait an hour more.
I booked ahead, my total cost was comparatively «low» $ 75/​day (when I tried to rebook the cost was up to $ 300/​day) — they never had any intention of renting me a car — I was not profitable.
I have no car and need to get to 55^th wedding anniversary — canceling a reservation is not justified, but that is in their power. This location is greedy, poorly managed and obnoxious.

The service is great. Friendly. Quick. Clean. When i returned my rental it was smooth. They had breakfast for the customers. I would definitely rent a car at this location. I would definitely recommend it.

Nice staff, cars are not so great. Was given a Chrysler 200S-​opened the driver’s side to get in and there were stains all over the seat and the interior was pretty dirty-​it was clear the car had not been cleaned at all. 2 minutes out of the driveway and the Low Washer Fluid light came in (in mid-​winter). Heard a lot of thunking in the back, opened the trunk and it had some of the former renter’s junk rolling around. After driving for a day the tire pressure light came on. Realized I wanted to swap, was told to bring the car back the next morning, when I arrived-​they had no cars, they had a ¼ bottle of washer fluid to re-​fill, and they don’t have a compressor to fill the tires-​told me (nicely) to go to a service station. So while the folks who work there are nice, the cars are not.

Had a great experience here, good service, good car, easy location!

Nice staff. Very understaffed location. SLOW. Do not come on Saturday mornings. One person handling the counter with over 10 people waiting.
Did not have a car that was reserved. Did not offer any solutions. Took over 40 min wait to just add a driver to the existent reservation. But once again, the staff is very nice.

I recently rented a 2016 Impala from the Enterprise office located on Broadway, in the Kingsbridge section of the Bronx. The car was great, the attention and attitudes of the staff was magnificent. I highly recommend this office for car rental services and will certainly rent from Enterprise for my next business trip in February.

Customer service is terrible at this location. Turns out the person you would have to complain about, is the person you need to complain too, The Branch Manager Cedric. His attention span is very short. He couldn’t explain anything properly. His demeanor is that he doing me a favor so be greatful and this is your only option so take it or leave attitude. I couldn’t give a person like that my business. Beware. Hopefully his staff wasn’t trained by him because that location will have attained a bad culture for a service Enterprise!!! Also just checked today I was not the only compliant about this place. 2 complaints before noon. Not good Cedric!!!

I’ve rented many cars from this location, and I am compelled to give 2 stars because I feel like I’ve seen the customer service decline significantly in the past year. Some things are just out of control of the staff — the location makes it very, very difficult to drop a car off if there is another customer present because of the tiny driveway that’s always full. I was once told to keep circling the block until I could pull into the driveway because if I parked in front I would get a ticket. I mean… it just shouldn’t be that difficult to drop off a car.
I would also just really appreciate it if the staff who are working would at least acknowledge me when I’m waiting for my reservation for 30 minutes. I can name 5 – 6 times when I’ve walked in while others were being helped, and no one even said ‘Hello, I’ll be with you when I’m done.” Since I rent for work, I’m going to McLean Ave more and more because the length of time that it can take to get into the car and on the road is so unpredictable at this location, and the customer service is stellar.
Also, they actually pick you up and drop you off. I’ve been offered drop off service in Kingsbridge exactly twice, once it was totally fine and the other time they said it would «just take an hour.» I live 5 minutes away..

Best car rental experience I have ever had. Friendly, fast, and helpful. Greatly appreciated the customer service, you cant get ask for more cause they give their all to satisfy,

speedy, accurate friendly service… hands down to this enterprise location it’s «all about customer satisfaction» you’ll be guaranteed.

These guys are great. Overloaded, they talked to all the customers, told us what was up with cars coming (they didn’t have enough on site) and offered free upgrades to get us on our way. This is yet another Enterprise location with very good customer service. I do wish the hours were a bit longer — that it was possible to, say, return a car on a Sunday afternoon or earlier morning or later night (but not at the airport).

Awesome staff and great service! This is my second time ever renting a car and it was better than the first. Will be back in the near future if need be. Convenient location as well. Can’t say enough about the staff…

Rented a mini van as a one way from this location to another state. When I was given the car, the associate barely looked it over for damages, asked me if I was getting insurance coverage I said yes and handed me the keys. THANK GOD I DID! I had the van in my possession for a total of 3.2 hours. No issues whatsoever. When I returned it to the out of state Enterprise, I was told this was by far the most damaged car they have received to date.
Me being a first time renter, felt beyond mortified. I trusted this company to give me a car in good condition, I didn’t know I should have covered myself with pictures and notes on the damages when given to me. I wasn’t expecting to be used as some sort of pawn to load the car off on another location. I was told, because I had coverage I should be ok, since it wasn’t in all honesty my fault.
Guess what I got overnighted to me 3 days later? A letter from the damage recovery unit asking me to fill out an incident report. I mean really?! I don’t know what’s going to happen now, and how I will even start to fight something I didn’t do. The car had damages that could not have possibly been done in 3 hours under my possession. Words cant describe how upset I am to be put thru this situation, I am beyond disappointed. I will NEVER rent from this place. EVER. STAY AWAY.

my father rents cars here all the time. recently i had a total loss and my insurance provided my rental through enterprise. at first there was a hold up because my insurance sucks and didn’t send any correct info to them. there was a mix up on what my amount was to pay but COLLIN fixed it right away. ive had the car a while now and needed a few more days because i have to go car shopping and COLLIN took care of that too ! i can speak for him and say great guy yes i waited theres a wait for everything in NYC and of course everyone comes in the am so & no the car isn’t immaculately cleaned which eh im not to phased about took it to the car wash after 5 its 5 dollars. so overall i cant complain. thanks COLLIN
— elita s.

Took almost 2 hours to get a reserved car.

I rented a corolla a week ago. When I went to pick up the car, they gave me a maxima, never asked or authorized an upgrade. Great check in and great check out except they charged me $ 14/​day more than my reservation price, price of full size which isn’t what I reserved. I have called to speak to the manager twice to fix and I’m still waiting for a callback. Not professional. I would not rent from here again. I shouldn’t have to chase the manager around, they should make it right!
UPDATE
after writing this review, the branch manager called and refunded 100% of my rental because of the problem. He said he was never given the message of my call. That is more than I asked for. I will now consider renting again from Enterprise.

Rented a car for 9am pickup on a Saturday. Arrived to a roomful of people waiting, and a list on which to sign in to be helped. At 10:15 they called my name, and at 10:45 i got my car. It would have been faster and cheaper to take NJ Transit to one of the Jersey Enterprise branches, be picked up at the train station, and drive from there. Also, the rep tried to sneak in the insurance (which I already had on my credit card and didn’t need) and only took it off when I said «Oh, I don’t need insurance.» But two stars because the car ran and was in good condition.

Friendly, professional and the most affordable in NYC!
Rates are significantly cheaper than anything you’ll find in Manhattan – less than half! It’s a quick ride via bus or 1 train coming from upper manhattan.
The guy behind the counter is always on top of his game: Friendly, courteous, accommodating, personable and professional. I have rented from here 3 or 4 times now and its the same unwavering customer support; solid and friendly.
There was only one time where I was forced to wait on my reservation because they decided to drop an old lady off on Saturday, a special exception that they made because they don’t usually do drop-​offs/​pickups on the weekend. The person who dropped them off got lost in the car that I had a reservation for. I had to wait a good half hour and was pressed for time because I had to get to a wedding rehearsal. It worked out in the end however and the Enterprise guy was apologetic and sympathetic. Other than that, it’s been solid and they usually have sufficient service and cars as long you make a reservation.
I strongly urge you to make a reservation in advance for 2 reasons:
1) It’s significantly cheaper if made in advance, you cut nearly half off on the rental costs.
2) Cars are reserved quick, especially on the weekend. If you wait to the last minute, you’re most likely going to be out of luck for getting a rental.
Tidbit: Reserve an economy car and usually you’ll get bumped up to something nicer because they won’t have an economy car available.

If you want to punish yourself, go here. Nothing good to say about it. Worst car rental experience from any of the 19 countries I’ve rented cars in. AVOID AT ALL COSTS! HORRIBLE ON ALL LEVELS.