CVS/pharmacy

I gave a one star only because you can’t give zero stars! The CVS pharmacy at 565 W 235^th St Bronx, NY 10 463 is one of the worst run I’ve ever experienced! They are very understaffed, the pharmacist, Godwin, has very poor customer service skills, and was just very rude. I was told that he was the weekend pharmacist, but that really isn’t a good excuse.
The on hold wait time on several phone calls ranged from 18 minutes to 24 minutes. The in-​store waits after receiving a text confirmation that my prescription was ready were from 25 minutes all the way up to 1 hour & 20 minutes. I wasn’t the only customer who was experiencing this kind of service. There were up to 10 people deep waiting to get medications on their second and third visit as well. In the end, I wasn’t able to get my medication. I was told that they actually didn’t have it, even though they had sent me 2 text alerts & on one of my long phone calls, was told that my prescription was filled.
I have reported this to the CVS Corporate Office that oversees all pharmacy operations. Unfortunately they are unable to resolve the supply issue at this time, but will review the customer service and staffing issues. End result, find another pharmacy.

The best thing about this place is the coupons they send you via email or regular mail. I never really had a problem with this place until they hired the tall amazonian Black woman in the beauty department who seems helpful but is actually really annoying. She will follow customers through out the store repeatedly asking if they are «finding everything ok». Amazonian chick will know exactly what it was you were shopping for the last time you were there. Creepy. No, I do not need your help finding super absorbent tampons. Please go away you creep.

I don’t bother shopping here anymore. Staff is lazy and rude. Nothing is stocked on shelves and no cashiers at the registers. Go to Ride Aid.

I have to agree with the negative reviews here. I actually prefer ringing up my items using the self checkout, but don’t like being harassed in the process. Employee turnover is extremely high here, and it seems as if ANYONE can be a manager. I once witnessed an employee get into a heated exchange with a customer (the worker was a teenager at best) over an item that the customer wanted to return. You could hear him yelling at her throughout the entire store.
The staff overall is highly unprofessional (this is especially true at night) and they sit around and crack jokes with each other or gossip about customers. For a while there was a really obnoxious guy at this location who would literally stalk customers as they checked out, standing practically next to them, making unsolicited comments about how they were dressed or what cologne or perfume they were wearing. I no longer see him and suspect that he was fired or quit. Either way good bye and good riddance.
The reason these employees are so unprofessional is because there is no real supervisor (manager) to actually manage them, and even if there is a manager, the manager often times is just as unprofessional. There are/​have been a few employees that are very professional and polite (both at night and in the morning) but again it’s a revolving door so they don’t stick around long.
CVS needs to train their employees on proper etiquette and professionalism. They also should let us shop in peace and stop harassing us! I have been coming here for years and yet there is one lady who constantly asks me if I need assistance if I dare take more than a second to decide what I want to purchase. Really annoying. The only reason I come here is because there is usually nothing else open at night, and Rite Aid isn’t much better in terms of professional workers.

I have suffered my last indignity at this miserable CVS store. While I understand that CVS and its BS customer service policies are a universal problem caused by a greedy corporate entity, this store manages to leave me enraged every time I enter.
The fact that this corporation hires multiple employees to stalk around the store and prod at customers while shopping but refuses to put anyone behind a register is beyond absurd. Even at other backwards CVS locations I have had the experience of asking to be waited on by a human and had the register opened. At this store they will outright REFUSE to do so, leaving you to stand there and do the job of a cashier, being barked at by an automated voice that doesn’t like the way you do your bagging, while 5 or so employees stand around and watch.
But WHILE you are shopping for personal items, no less than three different employees, some on multiple occasions, will follow you around the store asking if you need help because you have the audacity to spend more than a nanosecond considering which facial moisturizer you might purchase. Leave me in peace, to purchase my feminine hygiene products! This is a solo mission! I am more than capable of performing the task myself, been doing it for years. If you want to help so badly, then get behind a register and do something that mildly resembles the function of a cashier.
Today I left three bags of merchandise next to that stupid machine that got stuck in a loop of «assistance is on the way,» walked by 4 not so productive employees, and took my business to the equally miserable Rite Aid. NO AMOUNT OF EXTRABUCKS WILL BRING ME BACK TO THIS LOCATION, I DON’T CARE HOW CLOSE IT IS TO MY HOUSE. At least at Rite Aid there is someone behind the register, and the universally apathetic employees leave you to shop in peace. AAARG.

Just a normal CVS, small but handy. However, if something is advertised on sale for the week, be sure to get there Sunday otherwise many items will be gone (vitamins, supplements, etc).

This location usually closes at midnight compared to the other drug stores nearby which is convenient. Unfortunately, whenever I’m looking for something, the shelves are running low or not stocked at all. The self checkout is great, easy, and fast, unless you try to use coupons or have something that requires an ID check. Whenever I’ve tried to buy milk from this location, it spoils the next day.
Some pharmacy employees are a bit rude to customers. They don’t try to help you or offer assistance when you have questions about medications or if your having trouble with your insurance card. The rest of the employees always seem busy yet the shelves have nothing on them and the self checkout lines are long as hell.

Looks good from the outside, but the CVS brand is not being helped by this store. Checkout area is confusing and customer service is completely lacking. Store’s attention to many areas of operation is lacking (cleanliness, displays, flow, checkout counter, stock, customer service!). This store is conveniently located and options are limited, especially for prescription service.

This CVS location is large but full of a lot of nothing. Shelves are often half stocked and clerks are hard to locate. It’s as if the entire place is running with only the Pharmacists who never leave their little corral and the one or two front register cashiers who are competing to see who can be the slowest one to ring up customers.
I’ve seen the grumpy older guy manager stand near the front door and watch the fustercluck going on at the registers without lending assistance while the lines careen back into the Pharmacy area. There are self check registers but these are routinely faulty or broken. I wouldn’t even bother to take my chances to see if what I require is here if not for the free parking in the back lot.

The pharmacy is helpful, thus two stars. As for the self-​checkout, I go to the other drugstores in the area that have real people checking out.

First off: NOT 24 HOURS.
The store is classy looking and has a surprisingly good grocery selection but it is way, way understaffed and the self-​checkout stations are a nightmare.
Three times I’ve gone in to find NO registers open and everyone condemned to use the self checkout service. The machines require the constant attention of a clerk, and the people on the neighborhood have trouble using the things even if they are working properly.
This place is a disaster waiting to happen. My first evening in a soda shelf fell over and spilled soda everywhere. I stood there and shouted for store assistance and no one came. I shouted. Seriously?
Whatever cheap ass owns this place needs to knuckle under and keep at least two people behind the counter. Tonight I threw my purchases down and went to the Rite Aid after trying to give someone money for almost fifteen minutes.
Seriously store owner, don’t screw this place up.
Follow up:
I was sold spoiled food by this store. I mean, things that were supposed to be frozen but had been allowed to spoil and completely rot. Then they were refrozen. Multiple items, not just one. I went back to the store and casually mentioned it and was treated like a liar. The manager, a kid, was all but directly insulting.
CVS is a great chain but don’t go to this location.

Always running low. Ran out of milk and didn’t restock it. They don’t have an area for bug killers and the lines are always long. The staff is also inappropriate with eachother at night and make rude comments to one another about one another. I only go if i have a lot of time. If not then i go to target… so backwards. Also they have a parking lot in the back of the store.

This store always seems to be running low on everything. The staff is hit and miss. There is one manager I like and another that I don’t. But it’s very convenient. It’s no longer open 24 hours.

At 3:30 pm on Wednesday, 8÷24÷2011: no live cashiers working and only one (out of 4!) self-​checkouts actually working. A long line of disgruntled customers. The line is barely moving. Enough said.

I hate this pharmacy! But this is a 24 hour CVS, so I can’t be too harsh. Don’t get me wrong, the store itself is pretty clean, the coolers have a wide variety of drinks, and I found everything I needed very easily, but never use the pharmacy. Get your drugs somewhere else people! For prescriptions the lines are ridiculous, things are never ready when they say they will be, and when you show up expecting them to have it they’ll ask you to wait 10 minutes when they really mean 40. I can’t tell you how many people showed up during my 40 minutes in purgatory, and decided to just go home and come back the next day instead of deal with this pharmacy. Maybe they get backed up with all the seniors in the area, but justifiable or not I’m going somewhere else.

24 hours!!! Thankfully!!!
They may have changed their hours since the other reviewer posted but they are in fact 24 hours (not the pharmacy though).

Update: This CVS is now 24 hours! It has been so since mid-​2010, I just forgot to update here. As another reviewer mentioned, the pharmacy isn’t 24 hours.
They’ve been renovating recently and are putting in a lot more refrigerators for prepared food, milk, ice cream, things like that.
They still have problems with their lines, especially on weekends. The cashiers at the front aren’t fast enough. Hopefully this will improve as their inventory expands.