AutoZone

Zero stars if possible. Horrible experience 2 times in a row. I went in on a Monday afternoon, my boyfriend asked Randi to check the check engine light so we could know what was wrong with the car. Randi said yes she will help, she just has to drop something off inside and she’ll be right out. So we waited… waited…waited…AND WAITED. I was getting really frustrated after waiting 20 minutes, I decided to go inside and get her but she had disappeared. So I asked another friendly associate and told him how long I was waiting and with no hesitation he apologized for his coworker mistake and came right away to help me. The next day I visited was today, Tuesday. I came to auto zone to see if one of the mechanics that work outside can change a fuel filter and then I decided to get my motor mounts put it. One of the motor mount was the wrong one so I went into the auto zone and asked if they had it. Lord and behold I’m being helped again by Randi. I tell her what I needed and she tried to argue with me telling me I was wrong and that the pictures on the screen were just angled different and that’s why it looked different to what I had. So she send me to a store in another city to get the part. I had to take a cab and waste 40 $. So I arrive to the store and I ask the guy first and he told me that the right part was not what was on hold for me. The right part was the one I was telling Randi was the right one to begin with. The store Randi works in has the mount that I needed. Anyways auto zone should hire people with more training and knowledge on cars. Instead of having someone waste 40 $ on a cab.

Just this morning I pulled into AutoZone’s filthy parking lot and was lucky to find a space amongst all the people working on their cars, or people just haphazardly idling their cars for whatever reason. But I figured all I needed was a quart of oil, how bad can this experience be? The oil is at the back of the store and, of course, the grade I wanted was out of reach. I couldn’t find an employee to help me so I grabbed a long windshield squeegee to knock the quart I needed forward, so I could grab it. Went to the register to pay. Got in line and was motioned by one guy to come forward. He saw I was just buying something and brusquely said, «Go there!» I said that the other cashier was helping someone, so I stood where I was. He literally swatted his hand toward me like I was a dumb bug, gave me a dirty smirk, and shook his head. Very nasty gesture. I asked, «Is there a problem with that?» I thought he was going to spit at me. Apparently, one side of the counter is for questions or service, the other side is if to check out. When I got to the casher, asked her what his name was and she said «Adrian.» Paid and got out of there.
AutoZone, this is shameful customer service.

Went here for a lock de icer, the sales associate was extremely helpful. That was the only positive thing about this place. The absolute WORST communication when making a purchase. There’s no indication on actual purchases and there parts dept. slow, unenthusiastic staff behind there counters. I myself am in retail, and I would never allow this at my business. A $ 2.00 item took 30 mins to purchase. NEVER AGAIN.

Really HOOD. I mean… REALLY HOOD.
Whether you’re going to pick up a part or just something simple, get ready to be harassed in the parking lot of «mechanics» looking for jobs. They actually do mechanic work like oil changes, brakes etc. in the PARKING LOT… seriously?!
I mean, it’s cool when you’re trying to hustle and make some extra cash but cmon dude, seriously, in the parking lot? I don’t understand why Auto Zone allows it. They take up all the spots too.
Anyway, the inside of the store is fine. The associates can be hit or miss and so can the stock.
Hood with a capital H.
The end.

Wow, this location is hell, if you try to get in to there parking lot. everyone shop and they try to use the parking lot, to repair there car, instead of taking it home, and doing ti there. also, when you do get in the waiting in to much, dude! try to get more people who know what they are doing and move the car out the parking lot.