All Broadway Dry Cleaners & Laundromat

If I could give this Dry Cleaner/​Laundromat a ¼ star, I would! I recently brought in a comforter and two curtain panels to be dry cleaned. Yes, I knew it would not be cheap to dry clean these items, but I had no other choice. Side note: if the cleaning instructions on your bed-​in-​a-​bag or comforter set read «dry clean only,» you might want to think twice about the purchase.
So I bring the comforter and panels into Broadway Cleaners on a Thursday morning and was told the items would be ready for pick-​up that Saturday after 3pm. Cost: $ 30 for the comforter and $ 20 for the two panels. Sounded pretty reasonable compared to other places that quoted $ 40 just for the comforter. So I’m thinking cool, my bedroom will have another look just in time for Spring! I get up Saturday morning, strip my bed down, and change the sheets to get ready for the transformation. I arrive at the Cleaners around 4:30pm (they close at 5pm on Sats), and I pay the FIFTY BUCKS for my items. The owner brings out the curtains hung on a hanger, and then tells me that the comforter has not been packed. For a hot second I thought to myself, why were my drapes ready and not the comforter? But I let it go and just waited patiently while his wife/​sister/​daughter??? packed my comforter.
When I arrived home (approximately a 15 min drive) and unpacked my comforter and panels, I. WAS. LIVID!!! ABSOLUTELY NOTHING had been done to my comforter. IT WAS EXTREMELY WRINKLED AND HAD A LOT OF HAIR AND SOME SMALL STAINS ON IT. Basically, the wife/​sister/​daughter folded up my comforter and gave it back to me in a plastic bag. THEY DID NOT EVEN ATTEMPT TO DRY CLEAN THE COMFORTER. THEY DID NOT EVEN TRY TO PRETEND LIKE THEY CLEANED THE COMFORTER BY STEAMING/​PRESSING IT OUT. The panels may have been steamed (hence the ¼ star) but they DID NOT CLEAN the panels either. THEY TOOK MY FIFTY BUCKS WITHOUT RENDERING ANY SERVICES!!! I’m just thankful that they closed at 5pm on Saturday so it was too late for me to go back and GO POSTAL!!!
BUT WAIT! You haven’t read the best part! So, I go back to the Dry Cleaners on Monday. Thankfully they were closed on Sunday, which gave me a little time to calm down and try to approach the situation diplomatically. So I bring in the comforter and panels and CALMLY explain to the wife/​sister/​daughter that I think there’s been a mistake. I tell her that the items were returned to me without having been cleaned. I show her the hair, the stains, wrinkles, etc. Instead of apologizing, HOMEGIRL has the NERVE to get angry at me!!! She starts BLATANTLY insisting that the items were cleaned and begrudgingly tells me they will try to re-​clean the items. Calmly, I state that they were never cleaned in the first place, and she repeats her offer to re-​clean my comforter and panels. Then she tells me (with a MAJOR ATTITUDE) that I cannot have the items back until late Thursday because «we’re running a business and have other jobs to do.» Like she was doing me a FREAKIN’ favor! UNBELIEVABLE!
So again not really having a choice in the matter, I left my items there hoping that they would at least do the work that I PAID THEM to to do. Instead, what I received on the following Thursday was a comforter that had been «spot cleaned» at best. The hair had been removed but it was still very wrinkled. But what upset me the most is the LACK OF CUSTOMER SERVICE and the COMPLETE DISRESPECT I received from the staff at All Broadway Dry Cleaners. I was a PAYING customer, who deserved to be treated as such. Instead, I felt like I WAS RIPPED OFF BY THIS ESTABLISHMENT. I hope that anyone who utilizes this Dry Cleaners or has intentions on using their services, will think twice after reading my review. All Broadway Dry Cleaners had no qualms about taking my money without doing any work. I’m sure that I’m not the first person they have RIPPED OFF, but hopefully I will be the last. You’ve been warned! Thank you for reading…