Marshalls

This store is so GLOOMY.
Gloomy, dark, messy, small are some of the words that appear when thinking about my experience in the terrible Brockton Marshalls last night. The store is no where near as great as other Marshalls (the Marshalls in Canton and Braintree are both much better), with a smaller, more condensed selection of everything and a congested crowded area in the back of the store, where the ceiling is 7 feet high.
Staff aren’t rude, yet weren’t overly friendly and somewhat confused about where some things were in the store. The kids section was extremely bland, barely any books or art «stuff», mens clothing– very picked over, and not ONE iPhone 6 case. I visited here once before, near the opening of the store, when it was still awful. It’s not getting better people. The Brockton Marshalls is not a place to set out and shop. It just DOESN’T work. Go to other Marshalls stores or nearby TJ Maxx in Stoughton (much better store!!). Don’t bother here!

Gorgeos stuff. Clean. All name brand shoes, purses, coats, etc. at fantastic prices. These other reviews must be really old. Love this store – and, I’m really fussy!

The Marshalls is the Absolute worst I’ve been too, Yes I thought it was Braintree when I went there. This Marshalls is crowded, has limited parking (not too bad), and is disorganized with a limited amount of employees. Will not be coming back as this location needs a make over!

I Just like to tell everybody that shop here at Marshall in Brockton MA, worst nightmare ever, customer service is worst ever, I been in the local business for over 10 years and so far I was treat it so poorly that after I got to the cashier the manager start fighting with me,
Everything start after filling up the shopping car and spending over 2 hour over picking up my clothes That I need it to go away I found the last bathing suit that fit me. I did try it on, then when I was paying the bathing suit but was miss match and I was ready to buy it like that, and the service girl was very nice and kind and told me the issue about it, I was able and willing to get it like that. But everybody that work there even the manager Jim, start fighting with me, He wasnt allow to sell me the item like that cause was store policy,
By the way my bill was over 400 hundred dollars and the bathing suit was 19.99.
My Husband spoke to him about it even thou the manager prefer to lose a sale he didnt try to help me at all.
He call a service staff to find the other part for the bathing suit with no luck, I was so humilliated and angry, that I didnt know what to do, my husband try to tell the manager wont be issue, but no luck. He wont sell it no matter what i do.
He told me he prefer to sell the item on clearence for cheaper price separate a week later.
How a store like this can do any business when the customer want to spend money in this economy, I don’t get it. When I was in the managment business, I did try to make all customer happy and went above and beyond for everybody to matter what the case was, instead of gaining a happy customer, I gain a friend and extra business for life.
I hope MARSHALL can do something about this matter cause I really enjoy the product but I will be very sad for the city closing more stores down everyday.
Also the people that work there should appreciate they have a job and should be happy of that, I can go on forever but I hope you got the idea of this very bad review, I even thou I went back in to see if the manager changed his mind, He didn’t even apologized to me, Im very disappointed

Worst service ever! Waited 10 minutes to cash out. Totally disorganized.

Wow! This place is a mess! It actually should be sparkly clean and brand new! It moved from the space at the Brockton mall over to a brand new spot next to the Texas Roadhouse.
I stopped in after dinner at the Roadhouse on a Friday early evening and the place was a freaking mess. The shoe dept is in the front of the store and shoes was thrown all over the place. Pretty bad considering when I mean all over the place. I mean on the floor. It’s a lawsuit just waiting to happen. Someone is going to come in there and go flying over a set of boots and suit the place.
The entire place was a complete mess. Clothes all over the floor, etc. I was totally turned off and walked right back out the door. I usually like shopping at Marshall’s. Definitely NOT this one… I won’t be back.