Holiday Inn Express Brockton – Boston

Holiday Inn Expresses, like most chain hotels, have little variation between locations in terms of aesthetics, offerings, and policies. The staff are all trained to the same guidelines. The décor is all pretty much the same. What differentiates each location is how the staff executes the things they have been trained to do. Holiday Inn Express Brockton — Boston is an example of a location where the staff really makes the hotel.
I traveled to the area to attend a baby shower over the summer, and the trip was starting to look like a disaster. My car broke down on my way to the hotel, and we were in a panic about what we were going to do. How long were we going to be stranded? Where would we stay? How much would it cost us? The staff a Holiday Inn Express Brockton — Boston helped put my mind at ease. They let me change our reservation twice (when we thought we needed to stay longer for the car repair, and then when we were told the car was finished sooner than expected) without any hassles.
The hotel is pretty standard for a Holiday Inn property. The breakfast was mediocre but at least it was edible. Even though our room was directly across from the elevator, we didn’t have any noise issues. The free wi-​fi was nice — and pretty fast too. The room was clean and neat, and we had a comfortable, restful stay. Their rates are reasonable, but just be aware that the location might be a little hard to find if you aren’t paying attention. Still, if I need a place to stay in the area again, this hotel would be my first choice.

The Holiday Inn Express Brockton — Boston is a great hotel
For starters, I am not a endorser of The Holiday Inn Express Brockton — Boston and was
not paid for my comment/​review.
Secondly, I noticed that the staff was always cleaning.
I would like to thank Mr. Jorge Estrada, Guest Services Manager aka Erik Estrada’s cousin, LOL
Mr. Estrada’s motto «I can or I will make it happen»
Nor once has Mr. Estrada said no or it is impossible to do, either you ask or he says how may help you with a genuine voice, firm stance, constant eye contact on the guest while maintaining a professional appearance, There is nothing phony about Jorge, the above and beyond service he provided and witnessed this past weekend (Sept. 11^th-​13^th) was exceptional, wonderful, superb and first rate like from a 5 star hotel minus the uniform and white gloves. I was proud to see a Puerto Rican represent our people in a positive and professional way, Bien Hecho Bro!
I also would like to thank the front desk staff for being so nice, courteous and patient all under the tutelage of Mr. Jorge Estrada (Cassie, Patricia, Taquea and Rick) with the exception of Serena.
I have family who work in hotels and they always tell to check in early so if you have check the room thoroughly before you bring in any luggage, clothes or get comfortable. We checked in Friday, Sept. 11^th around 5:30 pm and given room 130, it went smooth with no problem, bathroom was ok, room looked and smelled clean and fresh until I checked the left side of the bed #1 (a big dead bug) right side was good and left side of bed #2 was good but when my son checked the right side of bed #2 facing the window there was 7 crawling bugs and 2 dead ones which look like carpenter ants but could not tell.
Wifey freaked out and my daughter ran out of the room, I immediately called the front desk to report it and was put on hold for 7 minutes by Serena (stupid me I continued to hold), I hung up, called back and explained the problem to Serena and by the sound of her voice it appeared that she did not believe me and put me on hold again for another 5 minutes or more. Wifey said «are you going to take that because we are not staying in this room!»
I went to the front desk and it was obvious why I was put on hold twice for several minutes because there was 4 families waiting to be checked in with 2 reps (Rick and Serena). I explained the problem to Rick, he immediately apologized and gave us Room 102 without hesitation and said if there was a problem with this room, please let him ASAP, Rick called me an hour later to see if the room was satisfactory which it was, then I brought in the luggage and comfortable.
On Friday night, I asked Serena (Front desk) several questions regarding menus and local good places to eat, she handed me 2 menus with a brief look and continued to look at the
computer which she was having a conversation with (just by her facial expression and comments not towards me, it probably was not work related and maybe on a social media site).
PROS: If asked, the front desk will give without hesitation toothpaste/​brush, deodorant, water and popcorn, Room rate was reasonable even though it was reserved months in advance, Room 102 was cool and clean with a fresh smell, Comfortable bed, Comfortable chairs, Long clean desk, Soft clean pillows and amenities (Free cable TV, Hair dryer, Mini Fridge, Microwave. Coffeemaker and Plenty of towels) Clean heated pool and fitness center, Free Wifi was excellent with strong reception throughout the building, Full complimentary hot and cold breakfast (kitchen staff kept bringing out food, replenishing plates, napkins and utensils plus it is all you can eat) Clean, spacious and modern lounge area to eat in with 2 TV’s and a working fireplace. Complimentary cookies at the front desk were soft, moist and tasty and Westgate Mall across the street.
CONS: (Sorry Jorge) Cannot comment on Room 130 since I was not there long enough, Room 102: No bath tub mat (slippery and did not use the soap yet), Beds are on a metal frame and makes a bang noise when sitting at the end of it or laying down, Shampoo smells like Mr. Clean and bath soap ok, Heated pool is only 4ft deep and no Jacuzzi, Kitchen staff and housekeeping speak little English or none at all (only Yes, No or Maybe), Small business center, Inconsiderate people holding back exit door open to smoke cigarettes and smell up the hallway and into my room. I heard many guests complain that the elevator was too far even though it did not apply to us.
Overall, this is a great hotel with 4 Star service and I would stay here again and also recommend it because of the nicely dressed and friendly staff, good food, comfort and convenient shopping and dining despite the bug problem which I was given an apology and a different room immediately.
PS: I asked Jorge about room 130 just out of curiosity and he said without hesitation «Room 130 if off the market until further notice»

I had a pleasant experience staying at the Holiday Inn Express in Brockton. The room was quiet and clean and the staff were always friendly and helpful. Our room included a refrigerator, which was helpful to keep our food and water cold.
The hotel itself seemed modern and the hallways were brightly lit and clean. However, the elevator was a little far from the lobby (we needed to walk halfway down a hall to access the elevator, as opposed to it being in the lobby like most other hotels).WiFi (which was very fast) was included in the room rate.
Breakfast was okay, not great, but it’s free so one can’t really complain. The standard breakfast options were offered such as scrambled eggs, cereal, and oatmeal.
Overall, it’s a great place to stay for a reasonable price.

Overall, staying here was a relatively pleasant experience. The Bedroom was clean and new. It smelled a little perfumy though and the sink in the bathroom was broken. I saw a few stains in the bathroom as well.
They offer many good commodities:
The room itself had a fridge and microwave.
They have a pool, a small gym area. Although, The gym smelled like sweat to the point where I just had to walk out.
The free continental breakfest was pretty good, enough decent options such as baked goods, eggs, yogurt cereal, coffee etc. The lounge was nice to hang out in.
I would return if I had to go back to that area again.

We stayed two nights and booked really late. Got a good price. Check in and check out was fast. Breakfast was included. Room was clean, but had a weird smell.

We stayed the night to get away from home and the animals as a last minute decision. We were going to tour the Brockton Fire museum Sunday morning so we figured we would drive the hour up Saturday relax and get dinner away from home to save the drive in the am. As we checked in, we walked into the smell of fresh baking cookies as the cheery desk agent checked in another group. After a quick check in we popped into our room to change and head out to find something for dinner… picked up some wine and drinks and headed back to our room for a cozy night. The room was clean, although there was one stray hair found on the vanity by the complimentary toiletries otherwise all else seemed clean. We were a little surprised at how compact the bathroom was but it served its purpose. The shower stall did seem a bit cramped with the shower head lower than standard, and the hot water control took a little finagling to get a good temp but otherwise no complaints.
Not realizing that it was basically St. Patty’s day weekend until we arrived we prepared us for some rowdy folks to be in and out all night. Surprisingly we heard only one small argument between «friends» in the hall around 830 and then all was quiet.
Breakfast the next morning was good even though ending at 10am on Sunday is a bit early… I slept in a little and took a shower so the other half fetched some things and brought it back to the room. at 955 he said they were bring out more stuff by that time I was finished getting ready so I went down real quick with him to see what else we could find and It was all put away by 10:10 which surprised us because they had just brought out fresh food. 1030−11am on a Sunday may be better for your restful guest but all was well otherwise.
We had a speedy checkout and went about our Sunday exploring satisfied. For a Brockton hotel location Its a good spot to try out. We did take a look at the heated pool and it was in full swing with kids and looked like a fun spot… maybe try it out next time if we are in the area again.

This was a nice experience, easy parking, friendly front desk staff at all times. Breakfast each morning was delicious. Business Center was one computer, but no one else was using it. Did water aerobics in the nice warm pool. Had it to myself. Room was very comfortable with nice refrigerator and microwave built in to bureau. Good shower, plenty of towels. Would use them again.

Just Have everything done right: stuff where you need it and everything works, good free wifi, nice clean rooms (a bit small but not a problem for 2 people). Also Have a great free breakfast buffet with decent hot food and they keep it full. Really nice lobby and a mini laundry matt. The pool is really small but nice & clean. Nice workout room. Great customer service: I booked the wrong night on priceline so I called the hotel and the nice woman (11÷18÷14 morning) called priceline and changed the date for me! She sent an email conformation too. I got my room on proceline for less than a $ 100 with tax.

Not too bad. Came up to Boston for 2 days for a friend’s engagement party. It wasn’t taking place close to Boston proper which would of been my first choice to stay at but this worked out. The hotel was about 10 minutes away. The price for the one night was $ 199 which is crazy but I’m from NY who am I to complain. The have hot apple cider in the lobby which was pretty damn good and free cookies! Strangely the elevator is all the way at the end of the hall and no where near the lobby. Our room was on the opposite of that. They got a heated pool which we didn’t get to try which was awesome. Most places do not have that. Also a decent gym. This place really needs a bar. The first thing I thought of when I sipped the hot apple cider was I wish I had some rum to go in it. The rooms are nice enough. The bed was comfy but no warm blanket. Which is funny cause the A/​C had a mind of its own and kept the room chilly despite my protest. Bathroom was decent, shower was decent. Not bad. Not worth $ 199 however.
There is free breakfast in the AM. Most of the items are «eat at your own risk». The baked goods were fresh and tasty but everything else that used to be living (eggs, bacon, sausage, etc etc) was processed to hell. Still the instant waffles and pastries were good. Can’t go wrong with a clean place to crash at with some free food in the morning. Just get a bar in there. If this hasn’t been clear to you by now BRING YOUR OWN ALCOHOL if you stay in this area. Everything closes early. There are fridges in the room.

I came here with my daughter for a concert and was very please with the amenities. The bedroom is update. Clean with new sheets and towels. They have a gym and a pool. The hotel offers free wifi and breakfast!
The price is very reasonable.
I highly recommend it, if you are picky about cleanness and is looking for some reasonable prices.

We stayed here very last minute, the staff was very helpful. I found a room online for $ 119 and when I called the lady at the front desk said the going rate was $ 140. I told her about what I found online and she said thats no problem since it was past midnight and I couldn’t get the room online. The beds were comfortable. Shower was nice. Free hot & cold Breakfast included, for sure a good value and wide variety.
No real complaints except when I was sitting in the breakfast area around 1:30am the maintenance man on duty was making very weird noises and consistently was looking at me and my cousin. I’m not sure what that was but worth noting.

Nice place, clean. Maintains the same modern feel as newer holiday inn expresses.
Even received a courtesy call 5 mins within checking in to make sure all was satisfactory.

We only stayed one night, but it was a wonderful experience. The employee at the desk was extremely friendly and helpful; he made us feel very welcome. We were upgraded to a suite that was beautiful and very clean. They offer a decent breakfast – some hot, some cold. Overall we were very pleased with the experience.

Hotel was overall pretty well maintained. Normally at HI and HIE, the bathroom fan was from some central system and is ill equipped for humidity and smells. This wasn’t true here. Instead, there was a buildup of old dust on the fan in the bathroom. The room and that whole section of the hotel had a stagnant/​moldy background smell. Then we discovered the windows don’t open. We went to look for ice and through the signs led you there, the machine was gone. The entrance of the hotel had a cool bubble display. The very strange part is that if you check in and bring in your stuff, the elevator is at the corner of an L with the entrance desk at the very end of the long leg of the L.