Orkin Pest & Termite Control

I have a townhome that backs up to an alley, and wanted an exterminator, primarily for bug prevention for my bottom floor and garage. Thought it was weird they routed me to a location in Broadview, given that I live in the city. Working with Orkin was a pain, start to finish. Scheduling did not work out once in the 6 months I had them come out. When I attempted to reschedule each time by calling the office, I’d say only 50% of the attempts actually worked. Either they showed up anyways, or the technician would call, very confused, telling me a completely different date and time he was coming out than what the office had told me. One guy even told me his vacation schedule and asked me to change my appointment because he wanted to be off work one day. So many phone calls about scheduling that it was getting to be ridiculous. On top of that, the 3 different techs were inconsistent and sort of dickish; first guy wouldn’t spray outside my front door or on the exterior of my garage («nothing we can do about outside» he said)…huh? And the 2^nd guy proceeded to scold me for paying the invoice that I received in the mail. He said «don’t ever pay the invoices, even if it says you owe», and demanded to be paid on the spot. After having to go through the hassle of canceling the check, and giving him a card, I thought I’d give them one more chance. Nope. Another scheduling issue, so I canceled the service. Not even that was easy. They showed up 2 hours late for the final appointment. If you have the time to wait around all day, and are fine with inconsistent techs not willing to do anything outside your house, are cool with weird billing issues, and are flexible enough to wait around all day, maybe Orkin would work for you.

Really great staff and service!

I had a 6 month package. Which means I receive service 6 times. 3 of those time drivers never showed up. I had to call and reschedule with the Broadview Branch. The complaints or customer service shows absolutely no empathy for their customers and do not care about inconveniencing them with the times they come out for service.
You would be better off with another problem… or keeping the pests.

Not sure if this is the branch that was supposed to come to my house, but it’s the closest orkin to elmhurst, il. And because of my experience I won’t call orkin ever again.
Called the company and ordered service for the following day between 4−7pm; this is a first time call/​service. Told them to call when they were on their way just to confirm the arrival time; I made a point to emphasize this because I had an issue with terminix who on my first call with them they never called me and never showed. Orkin say this is no problem.
6pm rolls around and no call so I call customer service to get an idea of eta. and they tell me the technician will be notified again that I need a call when he’s on the way.
another hour goes by, it’s now 7pm, and no call, and no technician. I call back and they tell me that they don’t know why the technician hasn’t arrived but they’ll call and text him
Another 45 mins goes by, no call no technician. I call back and they still don’t have any answers and of course no response from the technician.
Needless to say I cancelled my account.
One they never called; even if you’re going to be late, a call is just courteous.
Two, customer service has no answers? The exact opposite of customer service.
What kind if business model is this? Set up an appointment for a specific time and service, and no one calls or shows up, and customer service has no clue. Don’t these people want customers; don’t they want to be paid?
1 star for a lack of basic customer service and communication, and for no call and flat out no show. If they can’t get this right I wouldn’t trust them in my house, even if they got their act together and showed up, let alone pay them. Would give 0 stars if I could.

I love the actual Orkin service, although it took a while to actually start working (around 3 – 4 months).
The only real problem I have is the service rep Hal. He is the most ignorant man I’ve ever dealt with, and I’ve worked in customer service before so I know bad! Honestly, I cant fathom why they still have him there after all these years.
I’m happy to say that I’ll be canceling service once my contract is up (because of him and his attitude) and would not recommend Orkin because this is the center closest to my house and I would not want anyone to have to deal with that ignorance as I have.

I had a inside sewer pipe crack and it was loaded with drain flys. The fly (of coarse) came out… There were so many it was like an invasion… Really, Really Bad !!! I called and they said I could have a year of service for $ 450 or a one time for $ 250. I choose the one time because we never had any pest problems until this one. This was a very difficult fix because the flies are behind the foundation and in between the basement ceiling and the upstairs floor. Drain flies, I have learn from the internet are extremely hard to get rid of. Darrell came out and got rid of millions, seriously. He explained we might need more treatments because they lay eggs. He also explained I had a 30 day guarantee so to call the office in 2 days if I saw more or anytime within 30 days. I called and they sent him out that day. He is a great guy, very professional, knows what he is doing and does a great job. If you could see what we have been through and how this company has helped us with our problem you would not hesitate to call them.
Thanks Darrell… Thanks Orkin…

We had to enlist the aid of a company due to a mouse problem. The rep came out and I’m not sure why they came all the way from Broadview as we are in Logan Square. Anyway, he walked thru both the 1^st floor where my cousin lives who incidenly is a bachelor existing in a slovenly state and then we went up to our place upstairs. He put the glue traps and the mouse poison in the sealed containers. Within 1 – 2 weeks success ! About 3 – 4 mouse cadavers. We thought this would be the end of the story but these mice! They started diggin in the plants so we called up Orkin and they came back and went thru the same motions.
The value is good with Orkin I feel, as I’m payin $ 82 every other month when they come out and I had a bad ant problem last summer. However I still have the mouse problem with no end in sight. I realize its a 100 yr old house with cracks and holes all over… I have just never had this problem since the 6 years we have been here. That is why I am only giving them 3 stars. Maybe the problem is with my cousin downstairs?

We paid for 3 months of service ($ 250.00) thinking that we were purchasing monthly visits for 3 months. Orkin didn’t do a return visit. We followed up and were told that we bought a one time visit but could have called for follow up if needed. If we had known that we were only covered in the event we called them back, we would have chosen the much less expensive option. The receptionist or service rep, Phil, was not helpful when we called. He said we didn’t pay for monthly service (we previously had this) but a one time visit covering 3 months. I honestly think that this is misleading if not somewhat of a slick practice. I would have been Ok if they agreed to refund me to the lower charge. I cant recommend Orkin because they just don’t seem ethical. I did review «the contract» and found that the receptionist was technically correct.
I guess I should have consulted an attorney before calling the exterminator!