Dunne Cleaning Specialists

The cleaning of the sofa and chair went fine, as expected. Their webSite goes on and on about how they are experts at cleaning oriental rugs so I hired them to clean a rug that I absolutely love that had never been cleaned. When the employee came to my house to pick up the rug I told him that the rug was part silk and that they needed to make sure that any product or process that they used had be ok for silk. The red headed guy kind of blue me off, telling me that my rug was not silk.
Anyway, the rug came back damaged. everywhere there was silk, which was mostly an edging detail around the flowers– was and still is ruined. I am looking at my rug now as I type this and my blood boils to see all of the white spots scattered throughout my rug. I bought this rug on sale at Marshall Fields and paid about $ 5,000 (sale price for it). I still have the receipt. The rug is beautiful and goes with all of my furnishings. A rug like this wears like iron and should last through generations. I alerted the delivery man that the rug looked funny and immediately got on the phone with Mr. Dunne who agreed to come out and look at it. Right off the bat they started to tell me there was nothing wrong with it. Are you kidding me? Are you blind? Anyway they took my rug back to the plan to see if they could «fix» it which I knew would be an impossible task. I specifically told them that if they couldn’t «fix» it I wanted to go with them to an appraiser of my choosing to certify that a) it was damaged and b) that it was caused by the cleaning process. Without me and without my permission they took my rug to two different places and simply asked to have it appraised. the appraisers said that it was a used rug worth between $ 500-​$ 1,000. That is not the point at all! The point is that I can’t replace this rug for $ 1,000 and the rug had no damage and no noticeable stains when I gave it to them. I just wanted the rug freshened up. Now it has what looks like bleach spots all over it and since I wasn’t there to talk to their hand picked appraisers (read friends) no one asked them to look at and certify the damage.
When the Dunne Family realized the replacement value of the rug they got very mean and defensive because they didn’t want to pay to make me whole. I have no doubt in my mind that I can sue them in small claims court. The only delay has been that I have to pack up this heavy rug by myself, have the damaged evaluated, and then peruse them. Its not easy to transport a full size oriental rug which is the only reason I haven’t sued them for the replacement value of this rug.
The entire thing breaks my heart because it was a lot of money to spend on something that should have lasted generations. I do not have the money to pay $ 5,000 today on a rug and I feel absolutely robbed that the Dunne family has essentially robbed me.
The Dunnes are nice people and they are a great choice for wall to wall carpeting and furniture. But when it comes to oriental rugs– stay away! As much as they tried to do the right thing in the beginning, they got very unprofessional and defensive when they realized they value of the rug. I think they thought it was an $ 800 rug from Home Goods. I am incredibly angry that thanks to Dunne Cleaning going outside of their true area of expertise I either a) dispose of my cherished rug b) live with it white spots and all or c) pay to replace it. I can never afford to buy the same quality rug again and I shouldn’t have to buy a much cheaper version because the Dunne family ruined by rug. It is absolutely nauseating!

I had the owner come and give me an estimate on cleaning a basement carpet were a pet did some major ‘marking’. He said that they could use a solution to break down the smell, but that there would always be a scent. He claimed there ‘deep cleaning’ methods would help but no guarantee. The next few weeks I kept getting mailings asking for the business, so I thought, well, maybe his service could save this carpet (not worn, excellent condition)
The service provided was a ‘once over’, routine cleaning. I asked them to go over the trouble spots a few times — but there was no effort in ‘working’ on the problem spots.
I was very disappointed, and had to have the carpet removed.
NEVER assume that carpet cleaning companies can remove animal stains. Rip out the carpet and replace and save yourself the money spent on cleaning.

The carpet cleaning was ok, nothing spectacular. However, my issue was more with their customer service. When looking for a cleaning company, I searched for several companies and this seemed to be the most reputable. I called to confirm their prices and the best level of cleaning. The secretary seemed helpful and they were having a special so I brought in my rug. I talked to the secretary and someone else (I’m assuming the manager) about what level of cleaning I would need and the potential cost again. Both times I was told that the regular cleaning would be $ 54 and they recommended soaking the carpet which would be $ 75. So I said great, $ 75 sounds reasonable. I guess I should have asked for a written quote or confirmed the final price because when they called two weeks later (a week past how long they said it would take), I was told the total bill was $ 129. They explained that the soaking fee is in addition to the regular cleaning fee, not just an upcharge. I tried to talk to the manager when I picked up the rug about how misleading it was and he basically shrugged and said that’s what it is. I would just encourage you to get a written quote before you leave your rug their so you aren’t surprised later.

Can there be a 0 star review? Whoever picks up the phone here is a rude lady who is quite unhelpful. They say they are a «family-​owned» business but the way they treat potential customers is unacceptable. I’d rather go with Stanley Steemer.
Edit: After reading the owner’s response, I would like to reiterate that the rude lady was truly rude and disrespectful. Thanks for the «apology,» owner.

I had a carpet cleaned with Dunne and the quality of their work was poor. Initially the rug appeared to be clean, but slowly discolored in the next month. When I called to simply explain the situation, the owner would not even listen to my concerns. He clearly stated that I waited too long to call, and when I said that initially there was not a problem, he very rudely said «well, we are not going to do anything for a rug we cleaned a month ago».
Do not use them, they destroyed my rug, and would not give me the decency to hear my concerns before so rudely ending the call.
HORRIBLE!!!