Dogs Gone Wild Grooming & Spa

I couldn’t do less than one star. Really disappointed!!! They almost left my dog with not hair!!! Done with this place. Ever again taking my babygirl there again. I said how I want her to look like not that I just left her there so they could do what they wanted. At this point nothing but wait for her hair to grow. Very sad for my babygirl.

The place was very clean, we were running late, last minute on a holiday weekend, and the lady up front was really nice about it. She trimmed my cat’s claws without even taking her out of her cradle and it took her less than a minute. It was done right in front of me and my cat was being handle with much care, which is my main concern when I take her to the vet/​groomer. We are really pleased with them. We will be back for more grooming soon!

I’ve been taking my yorkie here for over a year. I hate to say it because they have done right by me but today’s appointment was a disappointment! I always get the same cut leave the beard and tail cutting the body to ½ inch. Before the cut we discussed this. When I picked him up his beard was cut off, mind you we’ve never cut his beard 3 years of growth gone, when I mentioned it she simply said I trimmed it. Then I noticed his tail had a straight cut at the end she said she didn’t touch it. What dog grows hair perfectly straight. After the lady didn’t say 1 word to me. Just walked away. That is not the proper way to deal with it. When I left I thought I would get over it it’ll grow back but the way she treated me and my concern was so rude, immature and unprofessional.

I read the reviews for this groomer, but my newly acquired poodle was so poorly taken care of by her previous owner that I needed her cleaned up quick and wanted someone close to home. I was happy that they offered appointments throughout the day rather than dropping her off early in the morning and picking her up in the afternoon. My husband took her to her 9am appointment and he was home an hour and a half later. Michelle was her groomer and she did a great job considering that my dog wouldn’t sit still and was matted. While my dog was getting groomed, my husband went to the PetValu in the same shopping center and was told by an employee there that the shop was under new ownership and he would now recommend it to customers because they had really turned the place around. I agree. I don’t know what it was like before, but I went ahead and made a follow up appointment with Michelle for 8 weeks so that I can get my poodles coat looking the way that I want it. Some of the bad reviews are old, so that is why I wanted to let everyone know that with the new ownership, I feel that everyone looking for a good groomer should give it a chance. As for me, I am delighted that I was able to find someone I trust on the first try. Since my pets are like my kids, it is very important to me that they are not mistreated while I am not around to intervene. When my husband returned to pick her up, he said that she was so excited that she was running around the grooming area, so I guess they don’t crate the dogs unless there is a problem, which is another perk. Thank you Michelle and Dogs Gone Wild.

We have Shiba Inus. 2 of them. It’s a great breed but they can be temperamental and difficult. The breed sheds an entire undercoat following winter and it’s difficult to get the shedding under control. This groomer got their coats soft, smelling good, and got the shedding under control. We are very satisfied.

Short Version: Was essentially told by the staff that they hoped I would never bring my dog back.
I had thought that I would take the less than positive reviews with a grain of salt and try Dogs Gone Wild, and that was probably my mistake. I have a 30 pound dog who can be difficult at the groomers, I came into the appointment honest about that. She doesn’t like having her nails trimmed, but it needs to happen and every where I have ever taken her has always told me she’s not really that bad, just loud, so I’ve been under the impression that I’ve been overestimating how difficult she is. I’m 8 months pregnant and just can’t do it right now. Well they tell me it will take about an hour and a little over an hour after I get the call that she’s ready. I get there and they weren’t able to trim her nails or finish drying her apparently. I was told «well at least she’s clean». Yeah well I could have done that and saved myself the money, what I really need is her nails trimmed which they couldn’t handle. The person checking me out, who was different than the person I dropped her off with told me «I hope she never has to do that again». Don’t worry. I won’t be bringing her back. I’ve never had a groomer not be able to trim her nails, so I don’t know if its really that my dog is difficult or they are incompetent or don’t have the correct equipment.

I took my 4 month old Goldendoodle, Finn, to be groomed for the first time at Dogs Gone Wild. He LOVED it. I found it was relatively stress free for him. He was able to play with the other dogs that were roaming the grooming area. I think he saw it more as a playdate with other dogs than an afternoon at the groomers. When I picked him up, he was as happy and handsome as can be.
I will return to Dogs Gone Wild. I was treated very nicely by the staff and they treated Finn even better. :)

I have been taking my older dog to a groomer about 40 minutes away (each way) for quite a while… and was tired of that drive as it made my dog’s grooming an all day deal for her and me.
I decided to try Dogs Gone Wild after receiving numerous coupons in the mail. It is close by. I called ahead to chat with them about their expertise with my dog’s breed and with older pets, and to find out the price (quoted $ 50 but ultimately charged $ 55). We made an appointment.
Upon arriving, I was pleased to find a clean facility. There was a big fat cat sleeping in the window, 1 large dog being groomed, and a little dog running loose in the grooming area.
I was pleasantly surprised to find that my dog could run around in the open grooming area (rather than being crated — which was wrong because I found out she was crated at some point). Not sure what would happen if there was a doggy fight… but they were very specific about my having Rabies Vaccine proof for my dog…
I was called 3 hours later to pick up my dog. No one told me how she was until I asked…(I would prefer if I was told how my dog was — good or bad). She was running free with about 4 other little dogs… but the groomer than said that my dog really didn’t enjoy being crated and that she barked… so I’m a little confused now about where my dog was throughout the 3 hours. They also gave the impression that they would walk the dogs (by showing me the harnesses & leashes on the wall and stating they would take her out) but I’m not sure if that really happened…
The cut was good — not the best she’s had… but WAY better than the scary shaves she has received at PetSmart. Leaving PetSmart, my dog acted traumatized… and leaving Dogs Gone Wild… my dog was happy to leave but she didn’t act upset.
We will go back due to this experience… though we would be open to trying other groomers in the area.

I loved them! They greeted my dog with a biscuit. My dog has lots of anxiety and usually needs to be muzzled. Brandy was gentle, and suggested a homeopathic calming pill. She even waied 30 minutes until it took effect. My dog was well groomed and wagging her tail when I picked her up. They called me about 2 ½ hours after I dropped her. She wasn’t waiting in a kennel, but was enjoying being with other dogs! I am used to dropping her off in the morning and picking her up in the afternoon, and having a very stressed out dog… not with Dogs gone Wild! They truly put the animals first. I hope that everyone has the same caring experience I had. Thank you, Brandy!

The grooming was ok, but it was just a bath and a trim, nothing fancy. The price was good. The place was clean. But I just felt a complete lack of enthusiasm and warmth at the shop. When I walked in with my dog (with an appointment) I felt like I was intruding; when I picked him up they brought him to me with nothing said… no report like, «he really loved his bath» or «he was a good boy» or even «he was a real pain in the a$$, please don’t ever bring him back!» I’m sure they love animals or they wouldn’t be in this line of work; they just didn’t show it at all.

Ok there are 3 things wrong with the previous comments ALL DATED 12÷10÷11. #1 It’s obvious the same person wrote all 3 complaints because it’s all the same, just used different usernames #2 If that were my dog I would’ve stopped them right then & there (since my dog is like my child) instead of running home to cry about it and #3 Don’t pay for something you know is wrong. I’m sure the phone call from that boyfriend was not a nice one. That’s the responsibility as a pet owner & customer to make sure you’re getting what you paid for.
As for my review, I LOVE THIS PLACE! I’ve been taking my german shep there for daycare for 3 weeks now & they take real good care of her. They even brush her for me for no charge. One day they stayed open later because I was running late & I really appreciated that. The prices are within my budget too. This is a family run shop & they are very relaxed & nice. You feel like a part of the family there.
Every customer has their experiences. I suggest going there to visit before taking your pup. They give you a tour of the place & answer any questions you have.

Listen to this.
I went to this grooming salon with high hopes, with the intention breaking away from corporate PetSmart. However, the minute i walked in the DOOR i was treated with such disrespect that I was utterly disgusted. I paid for the services and left.
On my way home I could not stop thinking about how insulted I felt. I called the shop to discuss it with the manager on duty (be it the actual owner I’ll never know) and she simply said «Don’t come back» and abruptly hung up on me!
When I came home I was in tears, which then my boyfriend being concerned, decided to call up there to see if there was anything he could say to try to reason with the situation. The employee there who had cut my dogs nails (incorrectly, I might add) advised him that the problem had been solved and that we were to not come back.
All i had wanted was for my dog to have his nails trimmed. What I got instead, was terrible customer service, an attitude from both employees, and I was made to feel as though their time was more valuable than mine.
Take my advice, stick with PetSmart or find another groomer. Even though they have good prices, I would rather pay more money to be treated with respect and dignity. Their cheap prices is exaclty what they are, cheap and low class.