STS Tire & Auto Centers

I decided to have my oil changed here because it was a Friday after work and they were close.
I sit down and notice the kid doing my oil change is young. I mean REALLY young. And the guy behind the counter seems to be coaching him through the process
So I begin reading the Unilocal reviews. I read the one from 2013 about the blown head gasket and really start to worry.
I ask the guy that’s working the counter about the review. He says, «oh the Toyota in the back. Yeah, we put the wrong filter on it and we ended up having to pay the guy $ 800 bucks.»
So apparently this has happened on more than one occasion. I ask if the kid doing my oil change knows what he’s doing and he says yeah. I said, «he looks a little young, no?» He said, «Yeah, he’s a student.»
Nothing negative has happened to my car thus far. But just on comfort factor alone, I will not be returning here.

After researching the internet for tires I decide to start shopping. I had zero knowledge about buying new tires. I never cared until I got the car I have now.
I went to a bunch of places to ask questions and explained what I wanted. My daily driver is a Hyundai Veloster Turbo-​6 speed manual. Even though I had no tire knowledge I could tell the stock tires were junk… anyway several other shops didn’t really seem intreasted in helping me. Most were ok but appeared bothered by someone gathering info.
Then I met Bob the manager of this STS. I explained to Bob that I really enjoy my commute to work and that my car is quick and alot of fun to drive. After informing Bob (who patiently lissten amd never tried to cut me off because he was too busy) that my car is never going on a track but I wanted more of a performance/​racing tire.
Bob then took over the show asking me questions to make sure we were on the same page. Together we narrowrd down my choices. Im not posting brands because the emphasis of this review is more CUSTOMER SERVICE related. Bob continued to explain the benefits of both models. By this point I knew, this guy knows what he’s talking about. I made my choice based on his imput. My choice was the less expensive of the two.
Bob took the time to explain all warranties and services that came with the purchase. He did this even though I told him at the start. I WOULD NOT BE PURCHASING THEM TODAY. He said give him a call If and whe i decided and try to give him 24 hour notice as the tires I wanted weren’t on site.
Yesterday I decide, I wanted them. I called Bob (who remembered me) at about 10am. He said he would see what he could do. Bob ccalled back 5 minutes later to say he could get them that same day. I had a pretty open schedule and ask him to call if they got there in time to be put on (I live 7 miles away). 2pm phone rings its Bob «Come on down» Thats what I did. Love my new tires
Conclusion: While the waiting area in this shop is definitely in need of an upgrade I was only there about an hour. Bob being the customer centered manager he is, made pleasent and non-​intrusive small talk between performing his duties with myself and other ccustomers in the waiting area. The installation was great. Since I got summer tires I wanted to keep my stocks to switch out in winter. His technicians not only loaded them they wrapped and sealed them in plastic. WOW! Just WOW!
Bob gave me the individual service I needed. A pleasure to work with. In a time when customer attention and service is hard to find Bob is a credit to profession. With a Managment and Service I experienced I will go back, no qiestion.

I love this shop. I bring all of my cars here. I needed a new head gasket in my car and they did it for $ 100s of dollars cheaper than other shops I called. They also had it done same day where the other shops said 2 – 3 days to get it done. They also have a nice oil change program where if you buy 6 the 7^th is free. When you have 4 cars it really helps save on basic maintenance. I would and have recommended this shop to everyone.

they ruined my car, blew my head gasket and then offered a 15% discount to allow them to fix it (if they can’t perform a simple oil change would you trust them to do major engine work) I think not, steer clear of this and ALL STS LOCATIONS, they use the cheapest stuff out there and charge the maximum amount, pure scum