Inspire Federal Credit Union

My review needed an update: The bank is now Inspire Credit Union & as a result the entire place has changed for the better. They closed their Warrington PA location and built a 2^nd location directly acrosx from Reedman-​Toll Autoworld on business Route 1 in Langhorne/​Middletown. With the new name the tellers, customer service reps all are upbeat and very helpful. Doing business here now is a pleasure versus a burden like before.

Went in to open an account because they are a 45 second walk from my house. A bit of a strange scene, I can’t really place it but there was a lack of professionalism. Just not a very polished crew to different degrees. I realize they are small and started as a CU for local teachers (so they were smaller and could be more ‘folksy’)but they are now working with the general public’s money (as well as my own) and need to step it up a bit. I feel that a bit of a change in corporate identify and perhaps a change from the very girly looking debit card (purple and ‘pretty’ lol) and they might be able to expand, and be taking a bit more seriously. The App is awful and I have to say that all the little things I took for granted at the credit union I was a member of when I lived in New Jersey (Affinity FCU) I now appreciate a little bit more. The ease of making a deposit and bill pay etc. etc. kind of have me longing for my old credit union as I can’t even put cash into the Inspire FCU ATM. And good luck to me if I want to get through on the phone. But I Will stick with this credit union for now and hopefully they will get it together. A generous three stars certainly subject to change in either direction.

Customer service could be improved. Hours and lack of locations can be unappealing. They need to update their technology people bank differently now a days and they are slow in catching up. But this is a credit union and more ethical than big banks. So your choice.

Bucks First FCU is a nice place to do your banking. The staff is really nice. The online banking has come a long way in the last couple of years. I use the bill pay and the balance is real time. My sixteen year old daughter has a flipside account and is learning how to manage a checking account. I would not think of leaving.

Had a question with one of my accounts. Got fantastic customer service as usual. I’ve always had great experiences there in my 7 years as a member.

I joined a credit union because I wanted to get away from the big banks. I had no clue what to expect and had heard all kinds of things. I walked into the Warminster branch and didn’t even know what to do. I gues my lost expression must have worked, I was immediately greeted by Rosie who shares the same name as the Telephone helper voice. She answered all my questions and it was pretty clear that although I was giving up a lot of branches to go to, I was getting more fair banking practices and personalized attention. It is a small credit union that has one or two brances. Everyone knows everyone and it is almost like family. You really get a good feeling talking with them. Anything I ever needed, they were excited to help me, I guess they aren’t all that busy, but even if they are, they certainly help me out. I haven’t had any issues with BFFCU, I send my checks Via snail mail and it gets deposited right away. THIS IS THE BEST PART… During Hurricaine Sandy, I needed to prepare and I bought a generator and spent a whole bunch of money. Then I also got emotionally swept up by all the damage. I know people who lost everything, so I just donated a few hundred dollars that I apparently really didn’t have and accrued quite a few overdraft charges, for the first time. I was quickly allerted about this and then after telling my story, the teller (Can I use Hilary’s name?) talked to whomever she worked with that handled this kind of stuff. It was easy to access this person because I think they work in the smae building, unlike big banks you have to jump through hoops. They dropped all the fees and told me, «don’t worry about it, just get a check into us to balance it soon.» ARE YOU KIDDING ME? That is service. I don’t know what these other people who gave bad reviews are talking about. Maybe they work for a competitor or something. The reason why I didn’t give 5 stars is because they need more branches, just closed the branch close to me. But, they need more customers to give this small but BIG in heart Credit Union a shot to have more branches. Plus, I thought if I gave it 5 it would look gushy and you wouldn’t read my HONEST review. Hope I spelled everything right.

I’ve been a member of Bucks First Federal Credit Union for the last 7 – 8 years. The staff is exceptionally helpful and courteous. I have a checking & savings account, as well as an ATM debit/​credit card with them and the costs are very low. Everything they do from a banking standpoint is consumer friendly. I’ve used them for refinancing my auto loans as well as my mortgage. I am a very happy BFFCU member! *As a member, I have gotten amazing rate specials and have been able to save thousands of dollars thanks to the refi’s I’ve done through them. Also as a member, they have «shredder day» a couple of times a year. It’s a free and safe way to get rid of all my old financial documents. All good stuff! If you’re thinking about becoming a member, I would highly recommend it. For as a long as I’ve been a member, I have not had a bad experience and 7 – 8 years is a long time.