Enterprise Rent-A-Car

My only choice for car rental. Like the fact that they would pick you up. Rates are reasonable. Customer Service is most of the time pleasant (sometimes younger representative not really professional or employees from other locations let clients know situations clients don’t need to know). Overall great company to do business.

Enterprise is easy to rent from so it’s usually my choice now when I’m looking to rent a vehicle. Not much to say on this trip around, but everything went well and I can’t wait for my next vacation (hopefully somewhere warmer this time).

i own a business with 5 cars working for me. i was there more then 1 hour for renting a car and i ended up not getting it. just because my card declined and i cant use it one more time. i asked my friend to pay for me and he said they have to charge me $ 30 extra for some else paying for me. he wasn’t patient with the situation and very unpleasant way off cutting out the costumer talking. i find these location very unprofessional and not helpful even tho its a minute my business i’ll never go there again.

I reserved a car online in my home City of San Diego, I was coming back to Bristol to visit my family and a few friends. I was happy to get a decent rate being under 25 and also a good AAA discount. Upon reserving my car the website instructed me that I must have a valid drivers license and an insurance policy, both of which I have. When I arrived to pick up my car, Angelo was the man who «helped» me. He went through some of the paper work and even wen as far as to slide my card, which put a hold on it for the total of the car plus $ 200. AFTER charging me he tells me that I can not rent a car because my insurance policy doesn’t include collision coverage (because my car back home is a piece of s**t) However when I told him the website never said anything about the type of insurance I needed he double checked and found me to be right, which he was lucky because I work as a customer service manager and you never EVER try to prove the customer wrong. No apology, he said there was absolutely nothing to do and essentially told me to eat it, I was out of luck. Very unprofessional attitude from everyone in the store, very poor customer service, and no consistency from website to store. I will NOT be renting from Enterprise again.
P. S. Angelo, don’t EVER charge someones card before you are sure you can rent them a car, I hope this charge drops off my pending charges soon