Monster Cable Products

Over 15 years as a fan of MonsterCable. I have about 90% off all Monster cable, 3 home power conditioner, rockn roller and many more products over the years. Today, I have lost all respect and faith with Monster product.
Spoke with Rodrigo today for a simple warranty replacement for a iPhone iCable. Did not accept my request and now stuck with a defective cable, after 6 months of use. Due to proof of purchase. (Which I don’t have, cause I paid cash at Target $ 19.99)
Here is my issue. A few years ago, if your monster product had any issue, they would try their best to help and replace it. Now, they don’t give a F**k. (Thats the impression I got today)
When I use to work as a Pro Audio salesperson. The Monster sales rep told us to tell this to all the customers, «Lifetime warranty, as long as you live. No sales receipt needed. Just call and get a RA number and Monster will replace your cable.» (IM ONLY REFERRING TO CABLES) This is what I love about Monster and it was a investment product for life. Now, that investment is trash. They don’t take care about me, so why should I.
Time to move on and head to a better company like Mogami Cable.
****Im writing this review as I been put on help for the past 20min (35min total so far) to speak with a manager (Manager is on another call).
after 50min on the phone. Rodrigo, tells me that Manger is now in a meeting and was told just go ahead and expect he’s exchange. SMH… wow… Even the manger don’t have time to talk to a concern customer anymore. Just cause now you except my exchange I would be OK with everything. I don’t think so…
Anyways… Im a man of my word. Time to move on and cut my losses. Going to find a company with better quality products and way better customer service.
Thank you Noël Lee for the past years with great service! Sorry you lost a customer for life.

Earphones were great till they went out on me and went to email the customer service to see if i can send them in for repair and it seems like the impossible to get a response from them. They are closed on weekends which is fine but just a little odd for a big company. sort of says alot that they don’t care about customer service very much

Review for Monster I freedom bluetooth headphones (I should have read Unilocal first prior to purchase)
Horrible worthless piece of merchandise. I bought two of these thinking if I take care of them reasonably, but they are not worth the price if you workout or an fitness enthusiast and here are the reasons why
Sweat: They do not do handle sweat well. During workout they sudenly stop working (bluetooth) seems like it is in a place where the sweat drops. Both headphones do the same thing. Clearly not designed properly if it is made for workouts, yet it cannot handle some sweat.
Customer Service: Even though they are still within warranty, I have had to deal with unprofessional people over the phone. I had a representative tell me there is nothing they can do and talk over me claiming his work at his desk. Well duh, it would because you’re using them at your desk and not working out! That is not true something is wrong with them and the bluetooth goes badly for no reason.
False advertisement: It states that this headphone is made for working out, not true in my case as soon as you sweat the functiobnality goes out/​dim. This headphone is not for working out and I’m sorry I bought them. I’m writing a couple of letters to see where that gets me. But do not buy them, they are a very bad buy and not worth it.
I will never buy a monster product again! So sorry to say this because I bought Beats when they were with Monster and never had this problem.
If they keep treating loyal customers like this, they will lose them quickly!
Compared to the Sony and LG bluetooth headphones they fall very short and get this both of them are cheaper than the Monster.

Love the quality of Monster Products. They continue to grow their line from cables to batteries and headphones.
Recently went through my HDMI cables and noticed of all the cables that lasted were the monster brand I had. With my kids unplugging and plugging for Xbox and the receiver over the years with our moves etc the quality stayed high. The tips even still look good.
My kids each have the headphones from monster and they sound great!

It’s a damn shame what this company has become.

Horrible Customer Service! I think the goal of their customer service is for you to hang up and cancel your order.
1) Credit Card System. They have a real problem with online credit card orders, 3 times it said my credit card did not go thru, so I ended up paying via Paypal, which worked. Then on my statement I see the charges did in fact go thru 3 different times.
2) Shipping. Their policy is all orders ship within 2 business days. I waited 3 business days, so then I called their Customer Service line.
3) Customer Service Line. Classic bad customer service, their #1 priority is getting you off the line. The first rep (Rodrigo) was of zero help, said he had no idea when my package would ship just said «soon» and said he could not access more info. The supervisor (Antonio, who i later found out was not a supervisor) was able to call the wear-​house and said my package would ship in a day or two. I asked him if he could get my package to ship out today (as it’s already been 3 business days) and if he could upgrade me to overnight shipping to compensate for the time lapse.
This is where the classic lies begin:
*No Overnight Shipping. He said his company did not offer overnight shipping. I said they ship FedEx, so they must be able to do overnight shipping. He said they don’t do it. Ultimately he admitted they do overnight if the customer pays extra for it.
*Package Already Shipped. Then he told me my package had already shipped, so he could not upgrade my shipping. This was such a lazy lie, obviously my package had not shipped yet or he would have told me that when i first called. I called him out on his lie, and he back tracked.
4) Hold Times. It goes without saying you get put on hold for long periods of times and hung up on multiple times. The whole matter took me about 1.5 hours away from work and on the phone with them. Most of that time was just sitting in silence on hold. I’m sure they hoped they could wait me out & i would hang up.
5) Overall. just very poor customer service, with such lazy lying, incompetence, & of course eternal hold times. I think of Monster as a high end brand – or rather they have a very high markup on their products. I would expect better customer service.

Monster has the worst customer service of any company I have ever dealt with – bar none! It’s impossible to get a live body on the phone, and when you do, they transfer you to another department where you’re on hold for at least 20 minutes before you hang up In frustration. I’ve tried their toll free 800 number at least 12x and each with the same result. I’ve emailed the company’s founder and head of operations and never received even a courtesy reply. Later for this company! I’ll gladly spend my money where someone appreciates my biz, and so should you.

impossible to send an email or get through via phone to customer service. and they charge a lot for their products.

Terrible customer service, before my order was processed they told me I couldn’t cancel my order. I was put on hold for 40 mins cause they were on a lunch break. Do not buy their products I would never recommend them to anyone. They charge you $ 200 for headphones then tell you all sales are final. Companies that don’t take care of their customer soon go out of business that’s leadership 101.

Never replied the emails and Never answered the Phone. No communication at all.
First time to buy from Monster… Bad experience.

My DNA earbuds broke after not even a year of use !. They were good while they lasted but I was on hold for over 1 hour waiting for a customer service rep to even discuss my warranty on the product an after 1 hr and 15 minutes I just hung up so unprofessional, never buying there products again! Overpriced HDMI, overpriced headphones/​ear buds and seriously bad customer service stay far away!!! Even beats was way better. Waited 10 mins to talk to someone …

If you want guaranteed quality products, Monster is the way to go. You may pay a higher premium but that’s the cost of a world class product. I’ve bought cheaper products without the brand recognition only to find that they don’t last as long. In the end, paying a little more for the better product is better than the hassle of buying lots of cheap replacements that only end up costing you more in the long run.

I have been buying Monster’s products for many years and love their products. Yes, like any manufacturer, there are going to be those products that don’t quite hold up as well, however, I found that their replacement policy on the cable product line was the best. I was able to turn in cables I bought two years ago, without any questions… I did, however, have to send in a copy of my purchase receipt. Not sure if I would have had such a seemless expeirence, had not I had my original receipt filed away.
Their headphone lines are great! I own a pair of Beats headphones, which is a brand Monster developed, manufactured and marketed. Since then, I purchased their mid-​range brand DNA for my neice and nephew. No problems so far and the sound is great!
Thanks for reading!

Cables look nice but are very pricey! Just do not know how much difference does it make compared to the cables provided by OEM and cable companies!

Decent cables, but HORRIBLE customer service.
When ya spend this much for a cable,(supposedly with a great warranty) I’d expect them to honor their contract.
First…They sent me the wrong cable replacement and then when I sent it back, they refuse to tell me an ETA on THEIR MISTAKE!
Then I asked to speak with a ‘supervisor’. Instead I got someone who was an «Escalation specialist». For some strange reason, I suspect it was just another Warranty dept flunky. Again, no one taking resposibility for their screw up.
The take away from this comedy… Don’t do business with the retards…
Buy Mogami. Superior product, superior customer service.
My first mistake was buying a Monster product. From the looks of fellow Unilocalers, I am not alone in my crappy Monster Experience.

Hello Monster Customer,
Thank you for your interest in Monster Products!
If you are having trouble entering an order on the site please do not attempt to create a new account as this will not solve the issue. Please read these helpful hints before calling us and they may help.
In order to help prevent fraud you can only place one order every three days. So if you place an order today you will have to wait three days to place another order.
Your ship to address must match your bill to address and cannot be a P.O. Box.
If everything above is correct and you still can’t place your order it maybe because our server is overloaded. Please give it a while and try again.
If all else fails please call us at 877−800−8989.
…tried e-​mailing and calling. no one seems to know why i’ve been getting this message. and no waiting 3 days to make another order doesn’t resolve this. they told me only thing i can do is to place an order over the phone and coupons can’t be entered if placing an order through the phone.

Fuck monster cable. Terrible!!! I sent an email for my messed up hd solo cable, no replies yet. And that was about two months ago. I dont know if theres anybody who answers the toll free number. Thank you. You can suck monkey balls

Was ready to buy refurbished ibeats and powerbeats from the outlet store website, got this message. Wouldn’t let me pay!
Hello Monster Customer,
Thank you for your interest in Monster Products!
If you are having trouble entering an order on the site please do not attempt to create a new account as this will not solve the issue. Please read these helpful hints before calling us and they may help.
In order to help prevent fraud you can only place one order every three days. So if you place an order today you will have to wait three days to place another order.
Your ship to address must match your bill to address and cannot be a P.O. Box.
If everything above is correct and you still can’t place your order it maybe because our server is overloaded. Please give it a while and try again.
If all else fails please call us at 877−800−8989.
I called the number and was on hold for 15 mins before hanging up, no thanks! Guess they don’t want my money. Submitted an email inquiry and have yet to hear back! Very disappointing! Will go elsewhere!

Over priced
Hyped
Over priced
I knew all this before I even bought my first Monster product. However, a friend of mine said he could get me an HDMI cable for extremely cheap through his company. He practically gave me a Monster THX 1000 HDMI cable for free, at Best Buy this cable (4 feet) cost $ 99!
After a couple years of just being plugged into my TV and gaming systems, the cable can no longer transmit anything higher than 480 resolution and produces «snow» and «streaks» across the screen from time to time. Thank God I didn’t pay retail for this hunk of junk.
I advise all my friends to stay away from Monster products, or any cables that are sold at Best Buy, Radio Shack, or big name computer stores. This is were I go for my cable needs, the reviews speak for themselves:

My beautiful and expensive Monster guitar cable hums and makes noise. So I switched to a cheap molded-​end cable and everything is fine. Hmmmm.
Does anyone there actually PLAY an instrument?