Kitech Security System

We have been a Kitech client for 6 years. They installed the system and we have a monitoring system for a monthly charge.
My issue is their poor follow up for service. Today the system back up battery has run down as a result of several power outages. Five calls to Kitech to schedule a technician to come out to repair the battery have not been returned.
I came home from work to wait for a technician but they can’t even give me an approximate appointment time. Even a 2 hour window would be better than nothing.
We pay our monthly service charge without fail. Very poor service to existing clients.
They’ve even forwarded their emergency phone line to an answering service.

of course you can buy an 8 channel cctv system from costco and install it. i have multiple times… but what do you do when the cable length is too short for where you want to mount the camera? what do you do when you the camera is the wrong one for a specific application? what do you do when you have signal loss from the extension you added on a particular camera?
and what do you do when you want to add a security monitoring system?
ok, now you can research the matter on any number of cctv, security sytems forums, spending countless hours only to be outdated with new technology next year. you can call a number of specialists that charge you an arm and a leg or you can get suckered into a lease program from adt and the like… or you can find someone like kitech.
they install your purchased security monitoring system. you own it. you just pay for a monitoring service. (alarm leases are such a huge scam…)
they send out a guy that know his stuff to consult with your regarding your cctv needs. oh and «that guy» hes the owner. you know the owner is going to care a bit more than the average salesmen or installer.
kitech has been my goto security camera and alarm system guys for years now. my warehouse and new home is secured down with kitech.