Double Tree by Hilton – Brisbane

Hotel is nice and clean. Air conditioning system rattles all night so hard to sleep. The Night Airport shuttle takes forever. Morning is efficient when no traffic. Staff is pleasant. Breakfast though is amazing. Fresh, abundant and yummy!

Serviers were so friendly, pretty rooms, very clean and to put the cherry on top we got complimentary desserts and champagne for our anniversary that’s just awesome it made our experience even better. Thanks Double tree for being awesome!

Why the 5 stars?
+1 Star — Excellent staff, we spent some time with Bruce on the graveyard shift listening to recommendations on where to eat and some sights to see. Maintenance took care of getting a microwave for our personal use while the other staff went out of our way to get us hot water for our noodles and tea. My wife and I love this place and going to really miss the experience.
+1 Star — Excellent spacious rooms. Free wifi, and parking even on a busy New Years week all included.
+1 Star — the cookies are sooooo good, Xebec café excellent for breakfast and dinner
+1 Star next to the south bay, for a lil extra or on a not busy week you can stay in a room facing the bay which is gorgeous on a clear day
+1 Star the rates here are awesome. We are joining Hilton Honors after all these years of staying with so many hotels.
Thank you Hilton and staff everyone for making our vacation so awesome. See you again soon!

This hotel has an airport parking service where you can park at the hotel, even if you are not a guest. That creates a lot of congestion and can’t be good for hotel guests.
As a Parker, my experience was awful.
I arrived at about 4:45am for s 6:15am flight and there were no parking spaces open and no one outside to talk to. I drove around lot 3x and was about to park in a handicap spot out of desperation, when someone left their spot.
A near disaster, since flight was to east coast and I barely made it through security on time to board.
When I got back, the shuttle was MIA. Some shuttles have come 3 times in the ½ hr I’ve been here. Wait, the shuttle is here. NEVER AGAIN

On Wednesday they had an amazing Latin Jazz band playing in the bar. And the chicken wings and happy hour were fantastic.

Nice location for flying in and out with a shuttle that loops every 30 minutes and is a bus shared with the home wood suites next door. Lobby was nice with good service and the room itself was very clean with new furniture. They even gave us a strawberry and champagne tray when they found out it was our honeymoon. My one and only complaint was you could see where someone had blown their nose and it got on the shower curtain.

Can’t say enough good things about this Hotel. Booked through Travelocity and had issues with a representative so I called Double Tree directly and Marcus took care of it in a very professional pleasant way. Checking in went very smooth very friendly staff. Room was very clean and homey. Checking out just as friendly as checking in. Thanks Double Tree

I stayed here two nights with my brother. I gave the hotel 5 stars because the service was excellent.
Upon arrival we were given their specialty cookies and room keycards. There was citrus infused ice water in the lobby for guests (Lavazza coffee in the morning).
The lobby, gym, pool, restaurant and bar were all very clean and well stocked.
The room was clean as well, with nice bedding, good quality toiletries (Aroma Actives), moveable desk, and comfortable chairs. There was a good mini fridge and the coffee was Coffee Bean. LCD TV was crisp.
The bed is firm, but soft enough. I had a very comfortable sleep. The AC runs very well, and you can open the window a little.
The bathroom is well lit, with a well running shower and clean tub.
There is a nice public running, biking, walking path about 40ft from the hotel. It runs along the bay and there’s an outdoor workout station on one end.
The gym is clean but limited. There are good quality cardio machines and medicine balls. A pull up bar and cross over machine. All well maintained.
Unfortunately the person who checked us in didn’t tell us there was renovation happening under us. The next day, when we woke up to it, I called the front desk.
Marcel and Philip were awesome! They were super friendly and accommodating.
In no time I was told I would be put in another room. After that they continued to be friendly and accommodating. Smooth.
All the housekeeping staff were friendly too.
The breakfast buffett was good. A little spendy though ($ 18). The bacon was very good quality, thick with black pepper. I like my bacon crispy though. This was the chewy style. Great fruit spread. Fresh thinly sliced cantaloupe, honey dew, watermelon, and pineapple. Some blueberries, strawberries, apples and banannas too. The chicken sausage and homestyle potatoes were good, and they had an oatmeal station, with a good variety of toppings. You can order eggs anyway you want them. But they have good scrambled eggs ready, one normal and one with spinach and mushrooms. They have pastries, cereal, toast and french toast sticks. I didn’t care for the danishes. They bring you coffee. A juice station has cran, orange and apple (not the machine).
I will definitely be back here! The staff was friendly and generous. Treat them well.
Pros:
–great service
–great free cookies
–clean facilities
–free infused water and coffee
–nice trail nearby
–nice toiletries
Cons:
–Gym is clean but limited. No free weights. But there are medicine balls, cardio machines, cable crossover machine (I’m being picky).

Great experience here. I have been here numerous times with my lady and it is the best. Big rooms and comfy sleeping. The bathroom is spectacular. The shower is big and lots of towels. The views out the window are awesome. The San Francisco bay looks amazing at night. The front desk is extremely helpful. I will definitely be coming back regularly. At least once a month is good. Check it out.

Perhaps we have gotten spoiled, because this is a nice room, frig, micro, coffee, hairdryer, etc. I believe they had glass glasses, too, a very nice touch. One big complaint is the way the bathroom door opens into the hallway and blocks your exit from the room. Again, we are spoiled. The service is good, they go out of the way to be cordial and helpful. We were able to leave our vehicle there for our trips, their shuttle took us to the airport and picked us up as well, for much less than airport parking and much better security! They did forget to set our wakeup call (thank GOD I woke up!) but they gave us an emergency taxi ride for free. We will be back for our next flight out.

They have a sign where it says if you’re not satisfied with your stay, let us know and we’ll make it right.
I told them that our a/​c doesn’t work, and the toilet doesn’t flush. Both really hard to deal with when you’re 32 weeks, and basically a human oven.
All the concierge said was… «Thank you, we will make a note of it.» After first laughing when I said «our aircon doesn’t work». He says he has heard of air conditioner and a/​c but never aircon.
Other than that… The rooms are lovely for what they are, and clean enough. Though the rooms were very dark. Floors could use a good vacuuming. Hmm… I usually have a good stay at double trees. But heat tends to make people grumble.

Clean, comfortable beds & recently updated. Great location between San Fran & Palo Alto. Views of the bay. Free parking a plus. Good service w/​restaurant serving delicious omelette & Lavazza coffee. Would stay again.

At first I was really bummed that my admin booked me here instead of my normal Double Tree in Burlingame… well this might be my new fav spot while near SFO. Even though it’s a little off the path this was a really nice hotel. The other big bonus was the easy access to one of the nicest bike/​running paths I have seen. It runs right along the bay with awesome scenery, flowers and goes right by the marina. Inside the rooms at least mine did overlooked the bay and marina. Very nice way to unwind and catch up on a few emails and relax.
I saw that they had a nice restaurant in house but didn’t have a chance to try it out… I did partake in a beer in the nice little bar which had a great selection of micro beers on tap. Plus this hotel has very easy on/​off freeway access.

Great hotel. Excellent staff. Awesome restaurant. Remodel looks great. Only loses a star because my room was on the side facing the freeway and train tracks, and while the road noise isn’t bad, I am a light sleeper and the passing train/​road noise did wake me a few times.

To sum it up our experience: CLEAN, QUIET, CONVENIENT, WELCOMING
I won’t be staying anywhere else from now on.
We checked in late and stayed the night here on September 1^st before an early morning flight out of SFO. We were greeted kindly by the staff and offered a warm chocolate chip cookie. Our room was clean, quiet and had a great view over the water. They also offer a park and fly option with a FREE SHUTTLE which conveniently comes every half hour.
All these things add up to a fine hotel experience but what put our experience over the top is when we came back from our trip. When we arrived back at SFO we found out that the airline had lost two of our bags in route. One of which had the keys to our car inside… We were stuck in San Francisco until either the bags came in at an undisclosed time or we could get a spare key.
We decided to head back to the hotel to get a room for the night. Every person we encountered went above and beyond our expectations: the shuttle driver, the man at check in, and our waiters for both dinner and breakfast. I wish I would have gotten their names. The man at the check in counter in particular was spectacular. After our frustrating evening at the airport he put a smile back on our faces, warmly greeted us, made us truly feel welcomed and cared for. Thank you.

My wife and I stayed here on a Friday night for a 24-​hour getaway date, and we had a *wonderful* stay. Reasonable prices with a weekend special, beautiful location right on San Francisco Bay, the restaurant has floor-​to-​ceiling windows overlooking the bay, the beds were spacious and comfortable. The staff were very professional and courteous and friendly — so that you noticed how friendly this hotel is. The hotel has a pool and a workout room, and walking trails alongside the Bay.
Please also read Lina H’s review for a similarly positive review. We loved our experience here; we look forward to coming back.

Overall the experience here was borderline horrible.
On our first night we arrived after a super long day of driving from LA (Literally since 10am) at 1 in the morning the following day (that night). Upon arrival we were told that even though we had booked the hotel in advance online, they wanted us to go to the Radisson hotel at fisherman’s wharf. Which was ~30 mins away. More driving. Truth be told, I was too tired to put up a fight, I thought 17 mins (which is what the directions said that THEY handed us) isn’t so bad, what’s another 17 mins? Plus… we’ll be able to stay inside the city for a night! That’s pretty cool… WRONG. First, it took us 30+ mins because we had to stop and get gas. The Radisson hotel at Fishermans Wharf is a shithole. Nancy (I think that’s her name) had a horrible attitude upon our arrival and rather than greeting us instead said in a very rude tone «We’ve been waiting for you»… then she proceed to tell me I have to pay the $ 49 for parking. No. She made me give my credit card anyway for «incidentals» and later I found out she charged me that night for $ 347. I had to call the Double Tree to have this charge removed! To their credit, they apologized about the charge and had it removed right away — still, why did I even have to deal with this?
We had booked a room that was supposed to include breakfast. We did not have breakfast on our stay. We were not offered breakfast. In fact, we weren’t sure how it worked, so short on time we walked into the breakfast area for coffee and were told we’d have to pay for it. WHAT? Keep your watery coffee.
The only reason this place is getting 2 stars and not 1 is because the room was indeed truly clean, spacious, and I liked the sleep number bed. I found my number! Woohoo.
There’s a sign in the room that says something along the lines of «If you’re unhappy with your stay, let us know and we’ll make it right». BULL. I went down to the front desk and spoke with Jonas who wasn’t all that helpful.
I was there on business, short on time, and not there to deal with excessive bullshit. This was less than a pleasant stay. I later found out you have another Hilton hotel right in the same vicinity — they share the same parking lot! Why didn’t you offer us a free night there instead?
Overall I would have rather paid that first night and stayed at the hotel. In fact, I did pay for that first night at another hotel. I had to call to have the charge removed. Even after I thought the bad dream of staying here was over — I was still dealing with it even after I got home.
I just wanted the original booking I had, showed to the front desk, and never received. I instead got 1 night at a different hotel, 3 nights in their hotel, no mornings of «included» breakfast, and very little guest support.

I stayed here with the bf to avoid the high prices and parking disaster that is SF hotels. It was very simple to find, had easy access to 101, offers FREE parking and FREE wifi, and they give you cookies when you check in. The rooms were nice and clean, the bathroom was spacious and the staff was very friendly and nice. They even have a pool, a 24 hr fitness center and some nice running trails right by the water.
In my opinion, if you have a car, it’s worth the quick 15 min drive up 101 to get to the city rather than paying double the hotel price and up to $ 50/​day parking! For the price, the convenience, and the amenities, I would definitely stay here again. No question.

How bad a service can you possibly run.
We phoned the hotel directly yesterday, purchased the room in full and when we arrived tonight at the front desk, they had to the nerve to deny us our room entirely.
So 11:00PM at night, my wife and 2 year old child, after driving 8 hours, were forced to scramble to find a hotel.
We’re staying at the Hotel Shattuck in downtown Berkeley near the Gourmet Ghetto, surrounded by restaurants and pubs.
In hind site this is a blessing as the Hilton is stuck on a windy peninsula, surrounded by water and we’d need to drive 8 minutes to even find a corner store.

Great deal via Groupon. And if you have a car, it’s a pretty good location. However, if you need to take a cab or über it into the city, be prepared to pay a nice chunk of change.
Negatives: waiting for shuttle from SFO to hotel. Upon arriving and calling. The hotel, I was told a shuttle comes every 35 mins. However after waiting a good 45 minutes, I decided to call the hotel again and then was told that I had to wait another 40 mins for the next one. Not a fan. We also didn’t get the cookies that I am accustomed to receiving during previous stays at Double Tree hotels. And when we had the room cleaned, they shorted us a towel. And the dining area took longer to open than the scheduled time. Causing us to rush our breakfast before catching the shuttle back to airport.
Positives: the beds were very comfortable and I slept with ease. And there is a wonderful and most helpful guest services staff, Jude, who gave us the low down on all the places to go and what every area in SF has to offer. Aside from those two noteworthy things, everything else was just ok.