Victory Lane Quick Oil Change

I know my car. I know that isn’t true of everyone, but hey tried to up sell me with more than 200 dollars worth of product I know for certain i didn’t need. I pulled in at 233 pm on a Tuesday for an oil change. At 3:30 I asked if I could pay because I was late now to pick up my children. He said, ugh just a minute. Fifteen minutes later i was finally on my way.
Never again.

My dysfunctional relationship with automotive technology means that I spend a lot of time dealing with broken car things. Over the course of my almost full year living in Brighton, the various cars with which I’ve been afflicted have started making horrible noises on many occasions due to the number of miles I put on them. On each of those occasions, I’ve taken them to Victory Lane, where they have been unfalteringly generous and kind and, most importantly, super understanding that what I can spend on these junk cars is extremely limited. They’re always honest (to me, a GIRL) about what needs to be fixed and what’s probably okay to ignore for a while. And they only laugh at me a little when ridiculous things happen like, for example, the time I brought a recently obtained vehicle in and he filled up the windshield fluid, only to find that the jug was broken and all the fluid went on the floor of their shop, which I appreciate since it was probably frustrating to clean up (sorry Ken).
For these reasons, no matter what awful thing my car is starting to do, they are my first destination on the arduous journey to car repair. If I am absolutely forced to give my money to anybody for my car, which is a thing I hate doing, I would prefer it to be these guys.

Been going here for oil changes for the past year or so. Always did a good job. The staff is always courteous and attentive to detail. The staff there is very knowledgable and honest when it comes to maintenance and service. I appreciate their professionalism and willingness to make sure that customer satisfaction is a priority.

I have had my oil changed hundreds of times here. Only one time did they mess up. And they immediately took care of it.
See, it’s not how great a place is… everyone messes up. It’s how they handle the mess up.
Anyway, I asked the manager how they make service suggestions, and he showed me the computer program that they use. It follows the recommended service for your specific vehicle as mandated by your owners manual. So they’re not trying to sell you a bunch of crap you don’t need. I have stuck with the recommended service from my owner’s manual and currently have well over 260,000 miles on my vehicle.
The shop is clean and fast with the service. They do a nice job.