Platte Valley Medical Center

I have nothing but praise for this ER, hospital and all physicians I have seen here! The front desk is helpful, registration is a breeze, and the entire complex is beautiful and clean. I have used the ER twice for kidney stones, and my husband used it for a gout flare up. The were fast, professional and courteous! I have seen several doctors in the complex and have been very pleased. I use the lab for blood draws about every 6 weeks, and they are competent and friendly. Medical imagining staff are competent and professional. I am from MI and this hospital beats the ones I used in MI hands down!

No stars would be better fitting. Apparently there doctors are CONTRACTORS in the ER, So not only will you be billed a ridiculous amount from the hospital but the physicians will also send you a ridiculous amount as a separate bill. One day I hope the government puts a hammer down on hospitals that do this.
They take payment arrangements no problem. After a year I stopped receiving a bill so I thought I was done paying. Low and behold they claim they had never stopped sending them and sent me to collections. They have zero ways of showing me that they had sent me a more bills (a delivery confirmation would have been perfect) and claimed to have called.
I suggest finding a better place to go and use the ER as a life or death last resort! I should have taken other locals advise!

This place is guilty by association with Alcott Women’s Center. Since Platte Valley Medical willing allows Alcott to work out the hospital offices it shows that they only care about money. If Platte Valley Medical had any sense of morals, standards and basic human compassion they would insist on change or tell Alcott to relocate. It is sad that such a nice facility can be filled with such vile and horrible people that run Alcott. Hopefully the local community realizes this before going through a terrifying and humiliating Alcott experience.

Well, if you have to go to an ER, this place is solid. My husband was «welcomed» to our new neighborhood by an agitated bulldog. I’ve never been to an ER before (other than working at a hospital for 5 years in my early career), so I don’t have much comparison. The receptionist was friendly and directed me to my husband, as his friend had rushed him to the hospital. The room was comfortable, and had TV, so I got to watch SportsCenter while my husband bled, every woman’s dream.
The doctor and nurse were wonderful, absolutely wonderful. I wish I could remember their names, but forgive me for being too emotional. They explained everything to us, checked on us frequently, and did their best to make my husband comfortable. We always hear about the terrible stories about medical care, but for me, we had as good of an experience as you can at an ER. The staff were professional, compassionate, and caring.

Beautiful facility. Staff is very friendly.
My only gripe is you have contact with soooo many people before your appt. 6 calls (yes 6) in one day to schedule, confirm, re confirm, reconfirm, preregistration, then automated call going over check in process again. OMG. When we get there you chat with main desk to obtain pager, then register, meet someone else and get taken to another room to complete more paperwork, then go to the correct department, check in there, then meet with the correct staff for procedure. Wow guess they have job security in this place.

Worst hospital experience– it was almost detrimental. The labs were mixed up, the doctor was condescending didn’t seem to take matters seriously. The financial office screwed up the paperwork and have been extremely difficult to work with and the patient advocate wanted to use our experience as a learning tool, yet the patient has suffered and she has done nothing to repair the damage done by the staff. This could have killed my son…

I’ve had to come here one too many times in the past few years. Most recently, I had to have my gall bladder removed here and was scared out of my mind — it was the first time I had ever had surgery that required being sedated.
When I was in the ER, I felt that the staff was really concerned about me and did everything they could to make me feel comfortable and to understand what was causing me so much pain and discomfort. Surgery was scheduled and I remember being terrified and explaining to the anesthesiologist that I was freaking out. He took the time to talk to me for a few minutes and calm me down before he did his job.
The surgery went well and my doctor checked on me numerous times afterwards. I was really impressed at the level of care I was given by the doctors and staff there. I am also really impressed at how small my scars are from the surgery!
I had to come to the ER prior to this for something else and at that time felt that I was very well taken care of as well.
This location is very clean, filled with knowledgeable staff who don’t treat you like a number but like an actual person. The people that work here clearly love what they do and do a great job of taking care of their patients.
I have heard a number of people complain about issues related to their billing department but I have personally never had a problem with that.

Having worked with hospitals for years, I know that no matter what my experience was the next patient may find their experience just the opposite. It is rare that you are going there for ‘fun’, so emotions are high and folks are tense.
That being said, I have been here several times as an outpatient. Every experience has been good. I do think that they need some help with their registration process, but I have never been in a hospital that doesn’t.
It is clean and bright and many physician offices are on site, so its quite convenient.

Very clean, modern hospital. Less than 5 years old. But still has the comfort of home (as good as a hospital can feel like home)

My husband went to the emergency room and although he was in and out easily the PA simply looking at him and writing a script for pain nothing else was done, however we received a bill for several hundred dollars for absolutely basic care a primary Dr. could have done. Other experiences have been bad staff who don’t know what is going on and they take forever to do stuff like do paperwork, and every time I’ve gone there is 1 – 3 people waiting no hustle and bustle so I don’t understand the wait times we have had in some cases. I have had several emergency’s other then that and my daughter has had to go to here the same year several hundred dollars for 4 stitches doesn’t seem right (after copay and insurance paying 90%). I hate this hospital. Soon after I had been making payments and I received a summons from an attorney because the hospital sends any bills not paid in full after 4 months to collections automatically if you don’t call in and setup a payment plan, which I wasn’t informed about until I called them. So now I have attorney fees on top of the original bill making it more then triple in costs all for a PA, not even a Dr., seeing my husband for 5 min. This is one of the WORST hospitals, who sends bills being paid on time to collections? I’ve been to Presbyterian St. Luke Medical Center and North Suburban Medical Center and had a MUCH better experience. Try a more experienced hospital I would rather make a longer drive if need be to get medical services then go here again.

I took my husband there last week because he was having intense stomach and back pain. It took the emergency room department nearly 6 hours to tell my husband he has gallstones. The other 2 times we’ve been there they have been slow and their triage is messed up. A couple years ago they took a kid back to see the doctor who had a rash before my daughter who I thought may have accidentally ingested Phenobarbital. I will never go here again unless I am taken unconscious against my knowledge.

I recently had to have emergency surgery here.
Merle had to leave for work before I knew that I was going to be having this emergency surgery. Talk about scary. But the doctors, nurses, anesthesiologists, and everyone else I came in contact with went so above and beyond awesome they did more than just treat me medically they talked with me, handed me tissues to wipe my tears, held my hand, and told me everything would be okay and that they were going to take great care of me.
And they did.
Michelle the nurse who checked me in and stayed with me in the E.R. was one of the nicest most caring people I have ever met. When Merle had to leave she told me I still had her and that I wasn’t alone. She also helped me call my bff and Merle to let them know they had to operate. She made the whole terrible experience so much smoother and a bit less scary. So thanks Michelle!
This hospital is pretty new and is state of the art! It is also architecturally amazing! Even Merle commented on the tile and carpet how they handled the curves in the halls so beautifully. The rooms were comfortable and even the food was good.
Normally it takes a long time to check in because of all the paperwork b.s. you have to fill out. Not here, they come to you with a computer on wheels and get all your info as your waiting in the E. R before the doctor checks in with you! It’s awesome and convenient. If I ever have to stay in a hospital again I hope it’s here as they people here are amazing and will do the vey best for their patients!