Men’s Wearhouse

I’m not sure how this place only has two stars but I feel I should voice my opinion. From start to finish this was one of the best experiences I have had while purchasing a suit. The sales person was very helpful from picking out a suit to styling options. I personally would highly recommend this location and am planning to return for future purchases.

Just went to men’s warehouse to get a tux for both my sons who are in a wedding. This was the second time here. The first was for my son’s prom tux. Both times we found the salespeople extremely rude, condescending and unfriendly… even though we were spending over $ 400 for two rentals. We we will NEVER go there again!

Terrible experience renting here. I will never use Mens Wearhouse again. Rude associates who ignored you when you walk in. My tux did not fit properly the day I picked it up, yet no one cared. I just dropped it off and they were again rude and charged a $ 20 late fee. For a bad experience & a tux that did not fit. Absolutely awful !

Hi I was so hesitant about my son ordering his last minute tux from this store with all the bad reviews. He did so I went with him to pick it up. Courtney was so helpful to make sure that he walked away with the tux fitting perfect. She told me that they have all new employee;s! I would recommend this branch to anyone!!!
CarlyRose Allson

This place is terrible. From the smell, the building, selection, attitude of employees, etc. I just ended up going to a different location to get anything done.
Mens wearhouse should do their brand a favor and close this one down.

Location — Crap.
Staff — Mostly apathetic (except Jasmine)
I ordered my tux months and months ago. Time to pick it up… wrong pants. Wrong shirt style. wrong shirt size (as in think MC Hammerpants as a shirt).
It was corrected but never got a an apology, or a discount.
Based on the other reviews I’ve read for this joint, I got off lucky.

You’ll laugh when you see location. I guarantee it.
I nearly crashed my car in laughter when my GPS had me pull into this five-​car parking lot with a cheap haircut shop, some empty store for lease, and this Men’s Wearhouse. Seriously, this retail location, which is near the Charles River, is an eyesore even by Brighton-​Allston standards. Take a look at the picture I posted.
Anyway, the shop is about the size of a studio apartment. Despite the intimacy, the three workers had no interest in talking with me as the previous reviewers also stated. They were busy talking with each other, gossiping about the latest Rihanna and Chris Brown drama.
I’ve always been turned off by the sketchy founder in those Men’s Wearhouse commercials with his smoker’s voice, talking about how he guarantees I’ll look good in one of their cheap suits or whatever. But after viewing that commercial a thousand times over the last decade, I guess the power of TV advertising finally lured me in. The second I saw that parking lot though, I knew I had made a terrible mistake.

The woman who took my order, and whom I ultimately picked up my order up from, could not have seemed any more indifferent to me as a customer. She had her head down on the counter both time that I entered, and did not venture to move until I was at the counter and speaking to her. I said hello, and was responded with «Name?»
I ordered my suit at this location for a wedding on the South Coast of MA. When I arrived at the location to get ready, I noticed something different about all my friends’ tuxedos. All their pocket squares were folded, the extra buttons attached to the shirts, etc. Everything in mine was just sort of in there waiting for me to take care of it. My pocket square was all sorts of pressed incorrectly.
I don’t know, I guess I expect service staff to be more enthusiastic. The suite was fine. The service was just, well… can service be disheartening?

My son had to get a tux for his senior prom. This place used to be another tux shop but was turned into the Men’s Warehouse. I felt their service was outstanding, the tux fit perfectly (so it was measured correctly) and the price was reasonable. In fact, when picking up the tux, a family from Italy was in the store trying on suits for a wedding. The saleswoman was very patient as every word had to be translated back and forth. The family was there when I arrived and was still there when I left. The store staff was working together to make their party very satisfied.

I’m not sure what these other reviews are all about. I’ve reserved a bunch of tuxedos for a wedding and have taken friends for a fitting and a style selection to a number of other MW locations (CambridgeSide Galleria, Liberty Tree Mall, downtown on Arch St).
The service I received here was top-​notch, better than at four other MW locations. The well-​dressed black gentleman and the manager spent an inordinate amount of time helping me with the first and the selection of a tuxedo, and I am grateful for their efforts. I didn’t think they made any money off my visit either (because I made the reservation elsewhere), but they were kind enough to devote nearly an hour to helping me.
I would recommend this branch of Men’s Wearhouse. I used this place for a few wedding tux rentals in the past, even when it was called Mr. Tux, and have always received excellent service here.

Men’s Wearhouse was great in general, I’m am currently doing review 3 of 3 (or 4) of Mens Wearhouse since I dealt with three different stores.
Brighton Men’s Wearhouse, not really surprised by the reviews I see. However I only had to go in to take my Brother in law to get fitted for his Groomsmen tuxedo. I already had picked out everything, this was just a fitting and an order. My BIL was not confident enough to go by himself and he was worried that he was going to mess something up so he asked me to come with him. When we went into the store I walked right to the counter, behind which were 2 hungover employees. Oh I did go in Sunday morning as soon as they opened. I told them we were here to get my GM’s fitted for his tux. After 20 minnutes of them trying to pull up my party’s information they informed me that this would be a rush job and cost an extra $ 20. Information that I already knew but was appreciative that they informed me anyway.
The girl did her measurements on my brother and the whole ordeal took only a few minutes, after the computer issues. At the end when he went to pay the other person behind the counter said that he would wave the rush charge. Which I thanked him for. This tuxedo did not come in until the Thursday before the Saturday ceremony, and did require me making a phone call to the store to see what the status on the tuxedo was. I made this call on Thursday and was informed, a bit rudely, that the tuxedo was in and that he could pick it up at anytime.
Not my fav of the 3 MW stores that I directly worked with, in fact the worst of the 3, but not as bad as what my best man had to put up with in Texas where he almost walked out of the store without a jacket.

After reading Shane K’s review, I wanted to add that both times we were in, that «Jam’n 94.5» party was pretty much accurate. Both times we went in, first to order and then to complain about the no shirt issue, the employees there BARELY cared and were more interested in the music they had on and the friends they had in there laughing and joking with them. God forbid they pay attention to their customers while they had friends over at work.
Yes, 2 months later I’m still disgusted with this place: op

This really is a terrible store. I just read Beth G.‘s review and am not surprised. After looking for national tuxedo rental chains, I settled on Men’s Wearhouse because they don’t have many competitors. I then spent considerable time online, deciding on their webpage what I would like to rent for my wedding. I then drove to the store to finish up the rental.
When I arrived, there were three (3) employees there and no other customers. The first woman who talked with me did not have answers to my questions, so she kept asking her manager, who sat at a table without ever getting up to help me. I quickly got tired of this and was glad when a third employee appeared. He was well-​dressed, so I thought he might have some answers. Unfortunately, he was not able to understand me very well. I asked him if the suit I wanted would coordinate well with either of two colors. He then went and took the tie from one color, and the vest from another, put them together, and said, «I don’t think this would look very good.» No, it wouldn’t. But what I was interested in and had asked about was whether either of these two colors would coordinate well with the rest of the suit. It was then helpfully suggested that if I were to go home and look online, I could figure out for myself which colors looked best with the suit I wanted (since they didn’t have the suit itself in their store). I asked if after looking at the website I could then call the order in to a store and was told, no, I would have to come back to the store and place the order there, since they are not allowed to take credit card numbers over the phone, unlike most stores in the world. I then asked to at least get measured. The guy measured me carelessly and quickly, though he knew this was for my wedding. He also forgot to put in a size for my vest. And he didn’t check my shoe size. After asking for him to do these, we got those details filled in.
Basically, this store is terribly run, doesn’t have what you want in stock, and if you actually visit, they’ll suggest you’d get better help if you just went to their webpage! I can’t imagine how slow and incompetent the place would be if it ever had more than one customer, but I definitely recommend against going here. What a waste of time.

I agree with the reviews of this place so far. Their customer service is terrible. I think they must pick these people specifically based on their lack of knowledge or expertise in tuxedos. I’m surprised they even manage to knot their ties every day before work.
While i didnt experience any missing shirts or anything like that i will agree these «employees» are very unhelpful. I almost felt as if i was bothering them when i went to get fitted. Sorry for interrupting you and your little Jam’n 94.5 radio party you seemed to be having.