Liberty Tax Service

My first time there, nothing really stood out until I met the people running it. The place is well maintained with very friendly workers. I would recommend people go here to do their taxes. Note I’ve only seen people come in here for a friendly and open atmosphere to do their taxes. So if you need to get your taxes done, I give it the okay!

AVOID! Service is horrible! Prices are outrageous! Although I have used Zena’s service for the past few years, I will never come back again! She didn’t like being questioned on how certain numbers appear on my filing and evades questions at all costs. Since I’m paying $ 500+ for her to prepare my taxes and she’s in the business of providing a service, I feel I have a right to ask how she comes up with certain line item numbers. After all, I’ll be the one being audited and stuck paying interest to the IRS if something was reported incorrectly. At the end of the day, be an informed consumer, you have the right to ask questions and understand what she’s doing! Don’t let her tell you otherwise! I would not recommend this place to anyone!!!

Have been a client with Zena dealing with my complicated tax situation for over seven years. I keep coming back with full confidence that I will be seen in a timely manner and taken care of completely. Zena is great at working with me, finding deductions (Im self employed and broke), and explaining the mess that is my taxes. Every year thanks to her, I understand more, figure out more, and it gets easier. I have even referred friends who have all said they had positive experiences as well.

I have been going to Liberty Tax service for over five years and have had nothing but great experiences. Zena is wonderful, is always very thorough, and makes the process of «getting taxes done» completely painless. I have never had any issues resulting from my filings, and receive my refund within a timely period.
I know the $ 180 cost is more than using an online filing service, but the peace of mind of knowing that my filing is correct, and that I have taken all the deductions available, is well worth the price. I have recommended Zena to friends and would do so again. In fact, I’ve already made my appointment for her to file my 2012 forms!

please dont go here
i received paperwork stating that my taxes were completed and filled on april 2^nd, zena didnt file my taxes, after everything, i ended up getting my refund back on may 30^th.
when i followed up with zena to ask what happened she told me that i should have followed up with her sooner and she also mentioned that people dont rely on their tax refund for anything
theres a lot more that went on during this process but the bottom line is that the customer service was horrible, i feel like i paid $ 270 for someone to not care about my situation or my taxes and it was very stressful to go through all of this. i will not go back there nor would i recommend this business to anyone.

Meh, they seemed nice enough, but they were going to charge me $ 200.00.
I did my taxes online using H & R Block’s website, ended up paying $ 36.00. Save yourself some money and do the same, it’s really not that hard. They make it easy.

AVOID! Outrageous prices and a very sketchy office. If I am going to pay $ 350-​$ 500 for tax preparation I will go to an experienced CPA with a nice office!

I love Zena! She helped me with some very complicated taxes from a mix of W2s and 1099s and employment in 2 states in one year. She made sure I deducted everything I could and ended up saving me some money. She’s very knowledgeable, understanding and helpful. I would highly recommend her to any of my friends. Especially, if you’ve done work as an independent contractor. THANKS ZENA!!! I’ll be back :)

I love these people! They’ve saved me so much money for the past two years, and they’re so incredibly nice! Sure they’re expensive, but which tax preparers are not? They really take the time to think through all the possibilities to get the best deal for you, and they also take pride in teaching you how to plan best during the year to have an easier time during taxes. And if you refer a friend you get a discount and so does your friend. Love them!

My son works at Whole foods. He lives with me and has the simplest tax return anyone could have. No interest from bank accounts to speak of, no stocks. I mean, He gets a w2 from work and that’s it. You could do his taxes on the back of a napkin. He does have health ins. When I dropped his information off, the women told quoted me $ 80 to do them. I thought that was high, but I gave them the OK. I went to pick them up.(my son works allot) and sat down with her. I almost shit! They charged me, get this, $ 140.00. One hundred and forty dollars! I lost it. I said,“for what, are you out of you mind’s“This story does not have an ending yet. I paid the outrages price and she e-​sent them in. She told my to send my son up in a few days. He is going up there tomorrow, with me. The only thing I can think of is there will be a check there waiting for him. If there is not, That will not be the end of it. I’m a Brighton person thru and thru. If they charged that much money and there is not a tax check waiting fir him? I will assure you there will be repercussions. All you people from Brighton reading this know what I mean. Keep an eye out for my next comment. It should be in the next day or two. Liberty tax is in 331 Washington street, near the best pizza place around. (Imperial.)Read my next review or the next Brighton tab. You know what section. What goes around, comes around.

I used this place last year and was stupefied by the $ 180 charge (which was not what I was told upfront). To top it off, they did my taxes wrong and it took 10 months for the IRS to figure it out. I got SLAMMED for the error, as interest was collecting in the meantime.
Even though H&R is more expensive, at least they give an air of knowing what they’re doing.