Les Schwab Tire Center

After our recent snow storms, ice had settled on the inside of my wheels. I jumped in the car the next morning, unaware of the ice. As soon as I got on the interstate my steering wheel began shaking and I thought I had a flat tire. I made it to the very next exit and headed to Les Schwab.
As soon as I pulled into the lot, someone ran out to my car to see how they could help me. I explained how nervous I was when my steering wheel started shaking so bad. That is when he pointed out the ice that had settled on the inside of my wheels over night. They pulled my car into the garage and quickly removed the ice. I was back on the road to work in 15 mins.
It was perfect!
They wouldn’t allow me to pay anything for the service. I am very grateful for the prompt and curious service. I am not accustom to feeling as helpless as I did that morning on the interstate.

After watching them spend 5 months building the largest brick building for a tire store I’ve ever seen, I figured I’d stop in to inquire about getting tires rotated and balanced on my truck. First off, the sales person, aka service writer guy comes running outside to greet a customer that just pulled in as I’m walking up– sort of like a used car lot! I proceed inside and wait about 5 minutes as they chat outside and the customer leaves. When I ask about getting a rotation, balance and a nail removed he quoted $ 86. I asked if that was for the life of the tires, or one time and he chuckled and said onetime. Needless to say, Discount Tire a mile away charged be $ 48 and I get tire life rotations and balancing! Discount has always been there for me in the past, and they will continue to get my business. Additionally, it appears that this new tire store only sells off brand tires for the most part! Odd! Why not sell them ALL?

RUDE — DISCOURTEOUS — CONDESCENDING
This store is a brand new establishment in our neighborhood which is a great growing part of the community. I was very excited to see this shop being built and looking forward to its opening for the convenience of having this service less than 1.5 miles from my house.
My experience however did not meet my expectations. You would think that a new business to the community would have customer service and experience at the top of the priority list when establishing themselves, but sadly that was not the case.
I called to make some queries about some work I needed on my vehicle and was appalled with the response.
When I first called, the attendant that answered did not know how to answer my questions so (as opposed to winging it) he put on a more senior (I assume) associate. (so far so good)
When I posed my questions, to the senior (or supposedly more knowledgeable) person the responses were not only rude (huh? What? What are you talking about?) but also extremely condescending.
Overall, this guy treated me as though I was an absolute moron. Now, I may not be an expert but I am knowledgeable. My concern however, is those less knowledgeable could be taken advantage of. Ultimately, I know people deserve a lot more respect and common courtesy. Despite this initial treatment I pressed on and only continued to be spoken to as though I was a child.
To add, (and after calling around) I found that not only were my queries understood but the prices they quoted me were 50% more costly than a shop with similar services; which leads me to believe they would take advantage of people less knowledgeable.
As a result I will go out of my way to take my business elsewhere. This is not to say that others may have a better experience than I, but this is a warning that in my experience, the people running this business default to treating people with contempt — and that is certainly something I refuse to support.